End of our 9 days safari at Amboseli
Terminal Tours Kenya
- Located In:
- Size:
- 1-5 employees (Founded in 2001)
- Tour Types:
- Small & medium group tours (Mid-range & luxury)
- Destinations:
- Price Range:
- $120 to $250 per person per day (USD, excl. int'l flights)
Reviews
35-50 years of age | Experience level: over 5 safaris
Efficient, personally interested in their clients, knowledgeable and willing to go the extra mile
I was travelling alone in Kenya after a conference and Terminal Tours were efficient and very willing to set up a specific tour programme to suit me, even though I was the only person wanting to go to specific destinations. Debbie and Nelson worked well as a team and were interested in sending me on a tour that suited me. I was impressed with their honesty and willingness to give me a memorable tour.
SE
20-35 years of age | Experience level: first safari
They make your dream come true :)
I traveled alone and I felt very safe. The Terminal Tour took care of me in a very good way. The safari program was well organised and made ours days so exciting. I am very thankful for this adventure and it was definitely worth the money. Speciell thanks to u guys :) Hope to see u soon.
NL
20-35 years of age | Experience level: 2-5 safaris
Nairobi National Park, Elephant orphan, giraffe centre and city tour were all very amazing!
Sami was a good guide while visiting Nairobi National Park, Elephant orphan and giraffe centre. He communicate very well with the three of us.
After the safari we went to a café and we drank typical tea from Kenya. We liked that very much! It was nice to talk with the employees of Termial Tours Kenya!
Ndavi was also a good guide during the city tour. He told us a lot about Nairobi.
We enjoyed Nairobi, thanks to you!
20-35 years of age | Experience level: 2-5 safaris
Bad experience with Terminal Tours
My friend and I signed up for a 3-day Masai Mara tour with Terminal Tours (Kenya).
Terminal Tours arranged for us to stay in Rhino Camp for 2 nights, which turned out to be quite a bad experience. Firstly, the electricity was unavailable during some parts of the promised hours and hot showers (generated by wood fire) were mostly unavailable during the promised hours too.
Our driver (and guide) Sammy does not seem enthusiastic in leading the tour. He was often quiet during the game drive and only spoke when people in the tour group asked him questions. Furthermore, he seemed clueless to some of our questions, to the extent that two of the Canadians in our group sarcastically told him to "at least make up a reason to tell us when we ask you again".
Also, the apparent owner of Terminal Tours - Nelson, practices price differentiation to a huge extent. For example, people on the same tour were charged in varying amounts between USD$360 and USD400+. Hence, it might be wiser to book a tour with a tour operator that has a more transparent pricing structure. On a side note, it is intriguing that Nelson issued me with an invoice with a stated amount which is lower than the amount I had paid him and he told me that it is okay.
Lastly, do not rely on their promised free transfer service. Terminal Tours was supposed to pick my friend and I from our hotel to the bus terminal at 6:15am in the morning to catch a bus at 7am. We waited until 6:25am and no one turned up. I have explicitly mentioned to both Nelson and his assistant - Steven, the day before our departure, that the driver must before 6:15am as we needed time at the bus terminal to have our tickets confirmed. Eventually, we had to fork out money from our own pockets to pay for a taxi to the bus terminal. Nelson eventually arrived at the bus terminal himself, just before our bus departed. Ostensibly appearing apologetic, he started arguing that I have told him to send the driver to our hotel at 6:30am instead. I was totally disgusted by his actions and words.
In conclusion, I will not recommend anyone to sign up for a tour with Terminal Tours. As my friend says, it was "a ruined experience in Kenya".