End of our 9 days safari at Amboseli
Terminal Tours Kenya
- Located In:
- Size:
- 1-5 employees (Founded in 2001)
- Tour Types:
- Small & medium group tours (Mid-range & luxury)
- Destinations:
- Price Range:
- $120 to $250 per person per day (USD, excl. int'l flights)
Reviews
20-35 years of age | Experience level: 2-5 safaris
Bad experience with Terminal Tours
My friend and I signed up for a 3-day Masai Mara tour with Terminal Tours (Kenya).
Terminal Tours arranged for us to stay in Rhino Camp for 2 nights, which turned out to be quite a bad experience. Firstly, the electricity was unavailable during some parts of the promised hours and hot showers (generated by wood fire) were mostly unavailable during the promised hours too.
Our driver (and guide) Sammy does not seem enthusiastic in leading the tour. He was often quiet during the game drive and only spoke when people in the tour group asked him questions. Furthermore, he seemed clueless to some of our questions, to the extent that two of the Canadians in our group sarcastically told him to "at least make up a reason to tell us when we ask you again".
Also, the apparent owner of Terminal Tours - Nelson, practices price differentiation to a huge extent. For example, people on the same tour were charged in varying amounts between USD$360 and USD400+. Hence, it might be wiser to book a tour with a tour operator that has a more transparent pricing structure. On a side note, it is intriguing that Nelson issued me with an invoice with a stated amount which is lower than the amount I had paid him and he told me that it is okay.
Lastly, do not rely on their promised free transfer service. Terminal Tours was supposed to pick my friend and I from our hotel to the bus terminal at 6:15am in the morning to catch a bus at 7am. We waited until 6:25am and no one turned up. I have explicitly mentioned to both Nelson and his assistant - Steven, the day before our departure, that the driver must before 6:15am as we needed time at the bus terminal to have our tickets confirmed. Eventually, we had to fork out money from our own pockets to pay for a taxi to the bus terminal. Nelson eventually arrived at the bus terminal himself, just before our bus departed. Ostensibly appearing apologetic, he started arguing that I have told him to send the driver to our hotel at 6:30am instead. I was totally disgusted by his actions and words.
In conclusion, I will not recommend anyone to sign up for a tour with Terminal Tours. As my friend says, it was "a ruined experience in Kenya".
JP
Email nkm | 20-35 years of age | Experience level: first safari
Great fun, coordination was a bit disappointing.
The tour was great fun.
However, a few things to note with regards to tour detail and coordination.
- Guests should be informed payment can't be made with credit card so we don't have to waste money on ATM fee
- Guests should not be forced to any "optional" activity at the lake
- Accommodation listed on the site was inaccurate, later it changed again from what we were informed by email
Email Stephen Knipler | 50-65 years of age | Experience level: 2-5 safaris
Safe and reliable
We were well served by Terminal Tours and had an exceptionally good driver. However we cannot give 5 stars as 7 people were too many in a vehicle for comfortable travel and game viewing. We were also on 4 different itineraries and it meant a lot of valuable time was wasted diverting around to drop people off. However we still provide 4 stars as some efforts were made to try and make us for lost opportunities. We were also surprised there were no binoculars in the vehicle and strongly recommend taking your own pair.
DK
Email Erik Terp | 50-65 years of age | Experience level: 2-5 safaris
Nice and reliable people and low prices.
Nice and reliable people both them working in office and the guides. Their prices are low and I can fully recommend to use them.
OM
Email SARA | 20-35 years of age | Experience level: first safari
Amazing Tour Company for a great safari!
From the first email until my arrival I felt comfortable with Terminal Tours. They answered every question I had and came across as very trustable. I went on the Maasai Mara and Lake Nakuru 4day/ 3 night safari and thoroughly enjoyed it. You do have to transfer a deposit beforehand but that's nothing to worry about. I was met at the airport by Debbie and Nelson and then taken to the minibus where it picked up lots of other tourists too. The driver/guide was very helpful and knowledgeable and I would definitely recommend booking a safari with them. He was able to tell us all about the animals and spot lots too. We saw all of the Big 5 and it was so surreal. I had a great time staying with the Maasai Tribe too who were very welcoming! Thank you Terminal Tours :)
35-50 years of age | Experience level: over 5 safaris
Efficient, personally interested in their clients, knowledgeable and willing to go the extra mile
I was travelling alone in Kenya after a conference and Terminal Tours were efficient and very willing to set up a specific tour programme to suit me, even though I was the only person wanting to go to specific destinations. Debbie and Nelson worked well as a team and were interested in sending me on a tour that suited me. I was impressed with their honesty and willingness to give me a memorable tour.
SE
20-35 years of age | Experience level: first safari
They make your dream come true :)
I traveled alone and I felt very safe. The Terminal Tour took care of me in a very good way. The safari program was well organised and made ours days so exciting. I am very thankful for this adventure and it was definitely worth the money. Speciell thanks to u guys :) Hope to see u soon.
NL
20-35 years of age | Experience level: 2-5 safaris
Nairobi National Park, Elephant orphan, giraffe centre and city tour were all very amazing!
Sami was a good guide while visiting Nairobi National Park, Elephant orphan and giraffe centre. He communicate very well with the three of us.
After the safari we went to a café and we drank typical tea from Kenya. We liked that very much! It was nice to talk with the employees of Termial Tours Kenya!
Ndavi was also a good guide during the city tour. He told us a lot about Nairobi.
We enjoyed Nairobi, thanks to you!
Email Oliver Jankulovski | 35-50 years of age | Experience level: over 5 safaris
The most genuine humans ever
I booked a safari Samburu, Ol Pejeta , Masai mara and Nakuru with Nelson however after Samburu I went out on my own and my drink got spiked by a stranger and got robbed and drugged and my whole bank account emptied and everything stolen
Nelso and his beautiful sister immediately stepped up for me , more than my own Australian embassy and the corrupt police and stood by my side day and night and took me to every relevant department to get some help.
They even stepped up financially considering I had no money left after the robbery.
Safari in Samburu was amazing and spotted all the animals I wished to see and I don't think I would have survived this whole ordeal without the help of Nelson and his sister Monicah. I truly can't thank them enough for the immense kindness they have given me
ES
Email Jesus | 35-50 years of age | Experience level: first safari
UNFORGETTABLE AND AMAZING SAFARI
We can't forget that experience. We are a family that travelled with 2 kids in Nairobi, Masai Mara, Nakuru, Naivasha and Hell Gates. Nelson(manager) and James(Guide-driver) jointed with Felipe(Spanish guide) were our confidence people there. They provided us good experience, amiability, fellowship, sweetie and hard working, in addition they resolve all your doubts about animals, Kenyan culture.... They never allow that you feel bad, worried, sad or alone. We can see the big fives, lions hunting, eating... chitas, leopard, giraffe, white rhino... in an environment, that we will never forget. When you finish the Safari with these people, they will become in member of your family.