This Tour Is Offered By
Spoton Vacations Landcruiser
Spoton Vacations
- Office In:
- Size:
- 20-50 employees (Founded in 2015)
- Tour Types:
- Customizable private tours and fixed group tours
- Destinations:
-
KETZ
SpotOn Vacations is a Nairobi-based travel company specializing in curated holiday experiences across Kenya and international destinations. We offer a wide range of services including safaris, beach getaways, group tours, corporate travel, and tailor-made holiday packages. From the Maasai Mara and Diani to Dubai, Zanzibar, Bali, and beyond, we focus on delivering seamless, memorable, and value-driven travel experiences with personalized service and reliable support.
Reviews15
The guide Amos was helpful, patient and very kind,met our requirements..very helpful and patient
Very friendly, patient, great customer service definitely value for money 🙏🏼
IT
Bad experience
Spoton Vacations completely disappointed our expectations. We booked directly with them from Italy. The first problem was that we had to wait an hour at the airport for the driver to arrive. The second problem was that we were charged an extra for an activity that was included in the price we'd already paid. To get our money back, we had to wait until the last day, insisting with the driver despite repeated requests over the days. But the most absurd thing was the lack of attention and disorganization on the part of the agency, which admitted to having made a mistake that cost us €330. Our plan included access to Lake Nakuru for the morning safari, followed by lunch at the hotel, and finally a return to the park in the afternoon for another safari, but once we left the park, the ticket would no longer be valid. The agency didn't take any responsibility for this problem, despite admitting it was wrong. As a result, to see a beautiful part of the safari, we had to leave the next morning, having to pay €180 for the entrance fee plus €150 requested by the driver because it was unscheduled. This money was never refunded.
The safaris were beautiful, but the human experience with the agency was truly awful. This left a bitter taste in our mouths, completely at odds with the experience we'd hoped for in Africa. At the end of the trip, the driver didn't even take us to the airport because all his licenses had expired. He told us he'd pay for the taxi, but given our experience, we preferred to pay for it ourselves, as we were afraid he wouldn't have the money to pay for it, given that he had a hard time providing us with the first-day refund.
Always ask for licenses, safari vehicle insurance, and the licenses of other drivers. Make sure everything is in order, because if something happens, you could get into trouble.
Good communicator and effective
Booked a baecation to Sarova Shaba with Anthony and the process was seamless. Thank you for timely communication, and a beautiful stay at Shaba. Will definitely be back!
He was very kind and patient which made the experience so pleasant.
Anthony provided everything my daughter and I needed to travel, and she loved the whole trip. The activties were all planned out for us which made everything convenient especially because I was with a child.
Great customer experience, patient and professional !
I have just had an amazing trip thanx to SPOTON and most especially our agent, Amos, who made it stress-free for us. Thankyou for all you did to make our trip great!!
