Bienvenido Kenya Tours and Safaris

4.1/5 – 70 Reviews

$253 to $270 pp (USD)

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Bienvenido Kenya Tours and Safaris

4.1/5  
(70 Reviews)
Office In:
Kenya Kenya
Size:
10-20 employees (Founded in 1992)
Member Of:
American Society of Travel Agents
Tour Types:
Custom budget & mid-range tours that can start every day
Destinations:
Kenya KE
Tanzania TZ
Uganda UG
One of our experienced guide and staffs

One of our experienced guide and staffs

Our Mission o provide memorable holidays in Kenya, social and environmentally responsible, satisfying the needs of our clients and always exceeding their expectations. Our Vision To become the leading ground operator in the region and our clients’ best partner, always providing the best possible product, with the highest quality of services, and demonstrating faithfully our commitment towards social and environmental responsibility. Core Values Excellence, Responsibility, Loyalty, Respect,

Reviews70

Great experience and amazing nature. Communication could be a bit better.
4/5

We had a very satisfactory experience during our 8 day tour that included Masaai Mara, Tangarire, Serengeti and Ngorongoro. The safaris were amazing. Although we opted for the budget tour, we were surprised a few times with upgrates in our accomodation. Food will not be a highlight of this trip as it's not usually not very varied.

The guides drove us around the parks and they make a huge effort to show us all the animals. They would always stop if you ask for and wait for you to take pictures. However, they not always provide a lot of information about the animals all the organizational details. They mainly focus on driving and show us the animals.

In general the tour was very well organized and everything worked out, but the communication could be a bit better. Bienvenido mixes a couple of other tour operators, which was not clear to us, so a few times we didn't fully know where to go or who to follow. We also didn't have enough information of the logistics to move around and we had some last minute changes, although we understand that it's not easy to put such a trip together. We have to say though that Kennedy answered all of our emails and messages straight away and was very helpful.

They organite well for you
5/5

The communication went very good, they organize everything for you. Although you have to be prepared for some little changes in itinery, but nothing tragedic. They try everything for you.

Eye-opening
5/5

We went on a 3-day safari from Nairobi to Amboseli and Tsavo, to finish off in Diani. What an unforgettable adventure it was!!! Starting with the unique nature and the absolute beauty of the wildlife, and finishing with the terrific guide Nico who’s experience, sense of humour and kindness greatly facilitated our satisfaction, and ended up as a top highlight of our trip to Kenya. Benvenido was always very responsive, facilitating and super pleasant to deal with, so thank you for that! If we ever to go back again, it must be with you and Nico! Thanks so much:)

Poor management, lack of flexibility but great guide
2/5

Before confirming our tour with Bienvenido Kenya Tours and Safaris, I made sure to ask explicitly if the place we were going to stay at was the one I had mentioned, even sending a link for reference. To our surprise, the camp they confirmed via email had nothing to do with the one I had asked about. They offered us another camp for a much higher price. We suggested splitting the additional costs, but they refused.

I don't think they intended to scam us, but their lack of flexibility and taking responsibility for their mistake left a bad taste. However, the two employees we dealt with remained polite, but it was not their call to make things right. I blame the director/CEO who didn't want to discuss the matter at all or take any final accountability despite recognizing their mistake.

On a positive note, Nico, our guide, was fantastic. He knew a lot, was happy to answer questions, and was just a really nice person to spend time with during those two days.





INCREDIBLE!!!
5/5

Honestly, the company exceeded all our expectations. From the moment we contacted Kennedy everything was simple. It was hard for us to believe that everything happened so easily, and when we arrived at the Masai Mara we realized that we had chosen well. The tents are practical and comfortable even for traveling in large groups. Our guide, Moses, was amazing, always offering explanations, help, and looking for the best places to take photos. He clearly would choose them again and highly recommend.

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