This Tour Is Offered By
Our Consultants in the office
Meektrails Safaris
- Office In:
- Size:
- 10-20 employees (Founded in 2020)
- Tour Types:
- Custom mid-range & luxury tours that can start every day
- Destinations:
-
KETZUG
Meektrails safaris was founded in Kenya by an expert tour guide with vast knowledge in nature, wildlife, tourism, travels and an expert wildlife photographer with over 15 years working experience. Meektrails is an ambitious, fast growing destination management company and authorized travel agent. We operate in Kenya, East Africa and the entire African Continent. Meektrails safaris is a family-owned tour operator offering unique bespoke safari ideas to the hidden gems of Kenya and East Africa.
Reviews302
CA
Absolutely spectacular safari experience
My group of 4 had an amazing experience with the Meektrails team. Esther was extremely helpful and supportive through the whole process from booking, to my questions leading up to the trip and logistics during the trip.
Ben was an amazing guide. He spotted the big 5 and other animals we would have never seen. Ben helped have so many special viewing experiences. He was very informative about the animals and Kenyan culture. Ben went at our pace but made sure all our needs were met.
We went to such a diverse set of parks and our accommodations hit the mark every time.
The food, service and amenities were all great value for the cost of the trip.
I 100% recommend booking with Meektrails and would again myself.
Niall
DE
More than a safari – an unforgettable journey through Kenya
We had an unforgettable two-week trip through Kenya with Meektrails Safaris, and from the very beginning Esther made the whole experience feel personal and perfectly tailored to us.
She put together a wonderful itinerary combining the Maasai Mara, Lake Naivasha, Amboseli and the coast, as we wished. She listened carefully to what was important to us and found beautiful places to stay. Communication before and during the trip was always easy, warm and reliable.
And then there was Kim, our guide and driver, who became such an important part of our whole Kenya experience. His knowledge, his incredible eye for spotting animals, his patience and his calm way of doing things made every single game drive special. He showed us so much more than just the animals and always seemed to notice things long before we did. And somewhere along the way, his constant “pole pole” became one of the lasting memories of our trip. We could not have wished for a better guide.
What impressed us most was how well everything was taken care of even when things did not go according to plan. Our journey already started with a major flight delay and an unexpected night in Dubai, but Esther immediately adapted the arrangements in Kenya and stayed in contact with us throughout the trip. Later, when we experienced a very upsetting incident at one of the camps, Kim was there for us and helped us through a difficult situation. Knowing that we were not left alone when something went wrong meant a lot to us.
We also really appreciated all the small personal touches and the feeling that this was not simply a standard safari package. It became a journey we will remember for a very long time.
Thank you, Esther, for creating this journey for us, and thank you, Kim, for making our days on safari so unforgettable. We came home with countless memories, a serious case of Kenya longing – and already the idea that this probably wasn't our last trip with Meektrails. ❤️🇰🇪
Highly recommended!
TW
Willing to agree to a refund on paper, but extremely slow to actually deliver on it.
We agreed on a full refund with Meektrails Safaris after cancelling our trip, but nearly three months later we still have not received it, despite repeated promises of "next week" or "soon." Please think carefully and consider this before booking.
CO
Good safari experience, but unacceptable handling of the final day
I took some time before writing this review because I was hoping to receive a logical explanation and, above all, an apology from Meektrails for what happened on the final day of our safari.
We booked a private 12-day safari through Kenya and Tanzania, starting in Nairobi and ending in Arusha. Overall, most of the safari was a very good experience.
Our guide in Kenya, Ben, was excellent: professional, responsible, friendly, and always willing to do his best to give us the best possible wildlife experience. Our Tanzanian guide was also professional and made a genuine effort. The hotels were generally good, although I would not recommend the Elementaita hotel due to the enormous number of lake flies in the area.
Unfortunately, the final day was a completely different story.
The driver for our final transfer was the same guide who had been with us during the Tanzania portion of the safari. We had agreed that he would pick us up at 8:00 am. to take us to the airport for our 2:30 pm flight to Zanzibar. The drive from Ngorongoro to the airport takes approximately four hours.
At 8:00 am. , the guide did not show up. We waited until 8:45 am. without receiving any communication from him or Meektrails.
I then contacted Charles at Meektrails, explained the situation, and asked for the guide’s contact information so I could try to reach him directly. My attempts to contact the guide were unsuccessful.
Around 9:00 am. I asked Charles to urgently arrange alternative transportation so we would not miss our flight. We were in a remote area, so arranging transportation ourselves was not easy.
Finally, at 10:15 am. a taxi arrived. The driver did everything possible to get us to the airport, and after a three\-and\-a\-half\-hour journey, we managed to catch our flight to Zanzibar just in time. .
What was particularly concerning was the lack of communication. It was only after I contacted Meektrails that they became aware of the situation. I then had to send two additional messages before I was eventually told that the guide had supposedly experienced a medical emergency and had been hospitalized.
I can understand that an unexpected medical emergency can happen. What I find unacceptable is that there was no communication with us or any apparent contingency plan. Even if the guide was genuinely unable to contact anyone himself, the company should have had a system in place to realize that their guide had not arrived and immediately contact their clients.
What disappointed us even more was what happened afterwards: no apology, no follow\-up to check whether we had arrived safely, and no compensation for the stress and inconvenience.
We paid approximately USD 11,000 for a private safari for two people. At that price, we expected a much higher level of organization, communication, and customer service.
The final day was extremely uncomfortable. We had breakfast at 7:00 am. and did not have another meal until approximately 5:00 pm. when we finally arrived in Zanzibar.
I want to emphasize that the entire safari was not a bad experience. We had many excellent moments and our guides did a good job, particularly Ben in Kenya. However, the way Meektrails handled this incident and the complete lack of communication afterwards significantly affected our overall impression.
For these reasons, I cannot recommend Meektrails for the Tanzania portion of the safari.
Emergencies happen. What is within an agency’s control is having proper communication, monitoring scheduled transfers, having a contingency plan, and taking responsibility when something goes wrong.
In our case, none of this happened.
After spending USD 11,000, all we expected was something very simple: an explanation, an apology, and some gesture from the company to acknowledge the stress and inconvenience we experienced.
Unfortunately, we received none of them.
IE
Wonderful experience highly recommend
Just back from a 10 day safari with my 16 year old son and my brother. It was an amazing experience. Our driver guide James made it for us I think. He was so professional, kind, and patient with us. He was very passionate about the wildlife and always did his best to make our safari holiday the best experience it could possibly be. The accomodation and food on the trip was amazing. I can not recommend this company and James highly enough. We are from Ireland and will be recommending this company and this trip to our friends and family.
