½-Day Wildlife Safari from Windhoek

Knap Tours

4.7/5 – 32 Reviews

$133 to $140 pp (USD)

2 travelers on Start date

Request a Quote

Your request will be sent directly to the operator

If preferred, you can contact the operator directly

Overview Day by Day Rates Inclusions Getting There Offered By

This Tour Is Offered By

Knap Tours Management

Knap Tours

4.7/5
(32 Reviews)

Office In:: South Africa
Size:: 20-50 employees (Founded in 2022)
Member Of:: My Trust Group & Africa Toursim Association
Tour Types:: Customizable private tours and fixed group tours
Destinations:: BW

SZ

NA

ZA

ZW

Knap Tours Management

Knap Tours is a safari travel company specializing in budget and mid-range tours across South Africa, Botswana, and Namibia. The company offers game drives, safari walks, cultural tours, and reliable private and shared transfer services. Guests are taken to iconic destinations including Kruger, Madikwe, Panorama Route, Garden Route, Okavango Delta, Chobe, Sossusvlei, and the Namib Desert, combining wildlife, landscapes, culture, and seamless travel experiences.

Reviews32

Jakob –

Reviewed: Jan 19, 2026

Unfortunately, we did not get what we were promised: a calculated and cynical move by Knap Tours

1/5

Hi,
It's heartbreaking to share this story, but I feel fellow travelers need to understand how Knap Tour operates - and communicates.

November 2, I was contacted by Knap Tours after I asked for a quote on Safaribookings.com
November 3, I talked to their MD on phone to make sure we were on the same page. He confirmed everything in writing.
November 4, I wired money for the 3day trip with Knap Tours
November 5, the trip, with accomodation was confirmed in writing

So far.... so good. But what was supposed to be a dream trip with my 12 year old daughter turned out to be a nasty surprise as we arrived to the lodge. Our guide received a phonecall 1 hour before we arrived. He said that the lodge was full, there had overbookings and standard procedure was to pass on guests to an Ostrich Farm. We refused as the plan was to stay at the lodge. We were offered another place, turned it down, and offered to be driven back to Cape Town with full reimbursement (6 hours drive... don't think so) and my daughter started crying.

I called the MD and asked what was going on and he told me he'd just been informed about the non existing Luxury Tent at the lodge. I found it all very suspicious.

During this converstation with the MD from Knap Tours, I was offered 10% reimbursement.

We had to stay at the new accomodation but upon arrival to the lodge the day after I talked to the MD and booking manager at the lodge who found it all very odd, so they checked.
Nov 3, Knap Tours asked for a reservation
Nov4, the lodge replied that they had no tents or any accomodation for NYE.

So... Knap Tours sold me something that was not theirs to sell. They lied about the process (the lodge confirmed this and told me they would never refer any guest to the Ostrich Farm) and they knew very well that we could not go back to Cape Town. They made a bet we'd accept it without a fight.

Fortunately the lodge was helpful and let us stay in one of their tents (just had a cancellation) for NYE.

When I asked for the 10% reimbursement once back, the MD was most rude to me and then ignored me and my messages.

So: be aware - these guys promise you things they cannot keep, they bet you are not willing to fight for what you have been promised and they are cynical and most rude.

Stay away from Knap Tours and make sure you chose a serious agency if you do a once-in-a-lifetime- trip

Honestly,

//Jakob

Reply from Knap Tours

Posted on Jan 21, 2026

Thank you for taking the time to share your feedback. We are genuinely sorry that this experience caused you and your daughter distress, as this was never our intention.
We would like to clarify a few important points for transparency. As stated clearly on our tour listings and booking terms, accommodation is always subject to availability, especially during peak periods such as New Year’s Eve. In such cases, equivalent or upgraded accommodation may be provided to ensure the tour proceeds as planned.
Prior to travel, you were informed of the accommodation change and were offered clear options:
proceed with an equivalent or upgraded alternative, or
cancel the tour with a full refund.
You chose to proceed and were accommodated in a higher-category property than originally booked, at no additional cost to you.
When a further change became possible due to a last-minute cancellation at the original lodge, this was arranged directly with the lodge without prior coordination with Knap Tours, after which we were invoiced and settled the cost despite it exceeding the original booking value.
Throughout the process, all scheduled activities were delivered in full. A goodwill gesture of up to 10% was discussed as an apology for the inconvenience; however, this was never a confirmed or contractual refund, particularly once costs to us exceeded the tour price.
Unfortunately, communication became increasingly difficult due to repeated abusive messages, at which point we had to step back, as we do not tolerate harassment of our team.
We stand by our commitment to honest communication, fair resolution, and delivering quality safari experiences. We regret that this situation could not be resolved to your satisfaction, but we strongly refute the suggestion of dishonesty or intentional misrepresentation.
We wish you and your daughter all the best in your future travels.

Megan –

Reviewed: Jan 14, 2026

Very responsive and professional

5/5

I chose knap tours because they were by far the most responsive and professional. And they did not disappoint! Our experience was even better than we expected. Highly recommend

MCB –

Reviewed: Jan 1, 2026

Great service

4/5

Billy took us from Franschhoek to Aquila Game Reserve. The car was very comfortable and Billy the driver was very pleasant and accommodating to our changing needs. I highly recommend this trusted service.

Richard –

Reviewed: Dec 31, 2025

Thank you it was really great!

4/5

Thank you it was really great: (1) collection at Joburg as well as distribution worked very well (2) at the park we saw (almost) every animal we expected to see (but not the lion) and explications were abundant. Lunch was well organised and really sufficient. We tell all our friends to book your service!

Jacob –

Reviewed: Dec 27, 2025

Amazing experience

5/5

We saw lots of animals and the guide was very informative. The staff were super friendly, the food was above expectation and the setting/accomodation was beautiful