This Tour Is Offered By
We are premier safari provider and Beach Holidays
Jambo Masai Tours
- Office In:
- Size:
- 1-5 employees (Founded in 2022)
- Member Of:
- TALA, TRA & BRELA
- Tour Types:
- Budget & mid-range tours with set start dates and a fixed itinerary
- Destinations:
-
TZ
Experience Tanzania with Jambo Masai Tours, Arusha's top safari provider. From Kilimanjaro's peaks to Zanzibar's beaches, we create custom adventures to suit your desires. Enjoy mountain climbs, beach safaris, and wildlife encounters. Book now and unlock Tanzania's magic.
Reviews39
Unforgettable safari with an agency that cares!
Jambo Masai Tours provided a highly professional and enjoyable safari to Amboseli, Tarangire, Serengeti National Parks and Ngorongoro Crater in October 2025. They were very responsive to emails and helped us to personalise our itinerary in advance of our arrival. Our guide Brighton was excellent and very knowledgeable and passionate about the animals, the landscape, and the culture of Tanzania. We learnt a lot and felt like we were welcomed to Tanzania by a friend. The lodges we stayed at were all fantastic, the food was delicious and even lunch was a hearty meal each time. The vehicle we travelled in was comfortable with lots of space, and we felt at home. If you are considering booking a safari with Jambo Masai Tours, do not hesitate, as you won't regret it! We had a trip of a lifetime and really felt considered and cared for throughout. Thank you Brighton, Raphael, and Hadija!
DE
6-Day Safari
Our 6-day safari was an absolute highlight. The three days we spent in the Serengeti were especially breathtaking and highly recommended. The endless open plains and incredible wildlife are truly unique. An unforgettable experience!
CA
Not communicating the facts.
After booking a 7 day Safari, i found out that day 1 of 7 only consists of checking in to your hotel although the itinerary clearly states that your adventure will begin after meeting the team. No team was ever met. Day 2 was no adventure either. After driving about 75 kms, we had breakfast then i was passed off to another tour company altogether. Day 3 and 4 were fine, but when it came to organizing my balloon trip, the driver new nothing about it. I had to text Jambo Masai Tours and connect them with the driver. After that, things did not get better. On the 5th day, my guide was returning to Arusha with all guests. I informed him that my Safari was for 7 days, not 5. He arranged for me to be transferred to another company, but by then, i was completely fed up an cut my Safari short by 2 days. I concidered requesting a refund, but i didnt want anything more to do with Jambo Masai tours.
Reply from Jambo Masai Tours
Posted on Oct 17, 2025Dear Colin,
Warm greetings from Jambo Masai Tours, and thank you so much for sharing your experience with us. We truly value your feedback and are sorry to hear that some parts of your safari did not fully meet your expectations.
We would like to kindly clarify that, as mentioned during your pre-safari briefing, Day 1 of your 7-day itinerary is an arrival day, dedicated to your airport transfer and hotel check-in, with no safari activities scheduled. The adventure officially begins the following morning after meeting the team for your safari orientation.
Regarding the joining (shared) safari arrangement, this was also explained during your briefing. Since this is a shared experience, we collaborate with a few of our trusted partner companies to ensure smooth logistics and guest comfort throughout the journey. This is a common practice among safari operators to optimize group coordination and maintain quality service.
The distance you mentioned reflects the drive from Arusha to Mto Wa Mbu, where you left early in the morning to reach the first point on the itinerary for breakfast before starting the journey toward Serengeti National Park. This stop is included to ensure comfort and a smooth start to the safari.
We sincerely apologize for the inconvenience with the balloon safari communication. Once we were informed, our team immediately coordinated with both the balloon operator and your driver to ensure the activity went ahead smoothly — and we were happy to hear from you that it turned out to be a wonderful experience.
Regarding your early return to Arusha, our guide informed us and we reached out to confirm with you directly. You mentioned that you had already seen a lot and preferred to conclude your safari early. We respected your decision and arranged your transfer accordingly.
We deeply regret any frustration you experienced and truly appreciate your understanding. Your feedback helps us continue improving our coordination and communication with both guests and partners to deliver even better experiences in the future.
Warm regards,
Michael Tora
Guest Relations Team
Jambo Masai Tours
📧 [email protected]
| 🌍 www.jambomasaitours.com
US
Raphael and Hadija were great to work with, very quick to respond and very helpful with ideas.
Our safaris with Jambo Masai Tours were planned according to the areas we were interested in seeing and to fit our budget. The accommodations were very nice for the money. Our tour guides for the safaris were very knowledgeable and we saw lots of animals including the big five. We took a hot air balloon ride over the Serengeti which was amazing in itself. We are in our early seventies and my husband has Parkinson’s and we were able to do this trip because everyone was so helpful to us. Since it was vehicle safaris, we didn’t have to do very much walking. Overall, I would encourage seniors or anyone to take this trip of a lifetime as we did. The people were great and I got home without my jackets, which Raphael promptly sent them to me! Unbelievable trip!
BE
Unforgettable Safari Adventure – Beyond Expectations
This was our first trip outside the EU, so naturally it felt a bit like a leap into the unknown. We took a bit of a gamble booking with this company, as there were fewer reviews compared to others — but we’re so glad we did. They offered a great itinerary, allowing us to explore for 8–9 days, and everything turned out even better than expected.
Communication was clear and smooth from the start. We booked quite last-minute, but they still managed to arrange everything in time — impressive!
The accommodations throughout the trip were excellent, but what truly made our experience was our driver, Ruben. He was absolutely fantastic — knowledgeable, friendly, and extremely well-connected with other drivers in the area, which meant he was always aware of where to spot the wildlife. Thanks to him, we saw the Big Four (we’ll have to come back for the rhino!). His passion for animals and nature really made a difference.
Visiting the local tribes (Masai, Hadzabe, and Datoga) was a profound and enriching experience. We approached it with an open mind, and it truly gave us a deeper understanding of the region and its people.
On our final day, we hiked to a waterfall with Hadidja Johnson and Raphael — be prepared for a challenging walk, but it’s absolutely worth it. And the visit to the coffee plantation still brings a smile to our faces when we think about it.
All in all, this safari exceeded our expectations. We came for the adventure, but left with unforgettable memories and a strong desire to return.
