This Tour Is Offered By
Our post Covid lockdown tour
East African Jungle Safaris
- Office In:
- Size:
- 10-20 employees (Founded in 2013)
- Member Of:
- AUTO, TUGATA & UTB
- Tour Types:
- Custom budget & mid-range tours that can start every day
- Destinations:
-
RWUG
East African Jungle Safaris Uganda a tour operating company, offering a dedicated personalized service with a vast experience in planning travel in East Africa. We are passionate about East Africa and our first hand knowledge of its attractions and wide range of accommodation reflects in our creative tailor made tours and guided packaged tours & safaris. We are experienced in dealing with any and every travel request whether it is for a single traveler.
Reviews124
Professional and very friendly
I was traveling to Uganda for work and was excited to have an opportunity to extend my time for a 3-day experience to see mountain gorillas (a bucket list wish!) and more of the country outside of Kampala. I chose this tour because it was locally owned, ethical and conservation-focused, very well priced, offered a short option (3-day) that fit my timeline, and had strong reviews on multiple platforms. The experience exceeded my expectations! My driver Eddie was professional and very friendly the entire trip. He kept us on schedule to the minute throughout the experience from pick up to drop off and made sure I was comfortable the entire time.
The booking process was easy and communication was consistent throughout. I appreciate that EAJS offers options for every part of the trip. For lodging, I chose the mid-range package and was blown away by the beautiful accommodations and views in Bwindi and on Lake Bunyonyi. The lodges were very comfortable and every plate of food was delicious. Every aspect of this package is curated with the guest experience in mind and to ensure you truly see and enjoy Uganda. Each person I met along the way was so friendly and welcoming.
Seeing the gorillas was a life changing experience! The rangers and park experience made it clear that the gorillas' safety and boundaries were most important, and we were still able to get within meters of the Happy family -- 3 silverbacks! Just incredible.
I cannot recommend this trip enough; you have to experience it! Don't hesitate, book with EAJS!
TH
We felt very safe and everything perfectly organized, memorable journey.
We had a wonderful 3 day in Uganda and very exciting journey with East African Jungle Safaris, honestly they were really a great tour organizer as a Ugandan local tour operator. When we arrived at Bwindi Impenetrable Forest we were really surprised just amazing. Our gorilla trekking day in Bwindi started with mist covering the forest canopy, which made the entire environment feel mysterious. Our guide Eddy split us into small groups and introduced the trackers who had already gone ahead to locate the gorilla families and he also explained how each gorilla has a role in the family and how the silverback protects them. The experience with the gorillas was unique and exceptional. It was the best adventure experience with my best friend. We will remember forever.
This was a smooth Adventure!
Our driver/guide Ronnie was great. He was always on time and was a careful and skilled driver. He provided a lot of commentary and knew a great deal about what we were seeing and what was knee to us. Everything worked out. Our tours and permits were fine. Everything on the ground went great.
AT
Terrific day trip from Kampala
All the arrangements went very smoothly.
The guide was knowledgeable, pleasant company, and a good driver.
The drive to the national park takes you through the heart of Uganda. Once there, you’ll easily find an amazing variety of mammals and birds (including the Grey Crowned Crane, Uganda's national bird). I visited only during the day, when the ‘prey’ animals are about and relatively unconcerned by a few tour vehicles.
Because I went in the off season, I was by myself, which probably raised the cost, but it was still worth it. The off season has advantages: the temperature was very pleasant, and the countryside was green.
I’d like to come again and spend a night or two, to experience the fauna and landscape at other hours. and not have so much driving on one day.
IT
Great wildlife, but the operator is unreliable, disorganized, and unprofessional.
We booked the 3-day gorilla trekking and golden monkey tour with high expectations, especially considering the significant cost. Unfortunately, the experience was marred by poor organization and lack of professionalism.
1. Hotel choices not respected: we were told we could select our preferred accommodations from the proposed list and communicated our choices well in advance. Upon arrival, however, we were placed in different lodges without any explanation.
2. Chaotic start: our guide was supposed to pick us up at 9 a.m. in Kigali. At 9, he texted saying his car had broken down and he would arrive at 10. At 10, there was no sign of him, and he stopped answering both calls and messages. We contacted the tour operator, who promised to check and call us back… but never did. Only around 11:30 did the guide get in touch again, saying he would send someone else at 12. That person showed up at 12:30, and after multiple unnecessary stops finally brought us to the guide. As a result, instead of arriving in Uganda by 2:30 p.m. as planned, we arrived at 9:30 p.m., completely missing the Batwa community visit. There was no refund, no alternative arrangement, and not even a formal apology from the tour operator.
3. Payment under pressure: on the very morning of the gorilla trek, the guide insisted we pay the full remaining balance immediately, implying that otherwise we would not be allowed to join the activity. It was not an outright threat, but the timing left us with no real choice.
I understand that car breakdowns can happen, but the complete lack of communication and accountability from both the guide and the operator is unacceptable, especially for a tour at this price point. The gorilla encounter itself was, of course, an unforgettable experience, but that is thanks to nature, not the operator.
In summary: breathtaking landscapes and wildlife, but the service from this operator was disappointing. I would not recommend them to anyone looking for reliability, respect for agreements, and professional conduct.
Reply from East African Jungle Safaris
Posted on Dec 15, 2025Thank you for sharing your feedback and for taking the time to describe your experience in detail. At East African Jungle Safaris, we take every review seriously and view each one as an opportunity to improve both our service and communication.
We sincerely regret that your 3-day gorilla trekking and golden monkey tour did not meet your expectations, especially regarding the organizational issues you faced. We understand how important it is for travelers to feel confident in their arrangements and to receive professional service at every stage of their journey. Please accept our apologies for the changes in accommodation and the delay at the start of your trip. We recognize that clear communication is essential, and we are actively working with our team and partners to ensure this situation does not recur.
Regarding the payment request and the missed Batwa community visit, we acknowledge your disappointment. However, the guide Faruk informed management that he left you with usd50 for the missed Batwa Cultural activity as it’s charged $20 per person, Our goal is always to create memorable and seamless experiences while honouring every aspect of our guests’ itineraries. We are reviewing our payment procedures to guarantee greater transparency and to prevent guests from feeling pressured. Additionally, we are reinforcing our protocols for handling unforeseen delays so that alternative arrangements or timely updates are provided.
We are grateful you were able to enjoy the extraordinary wildlife and landscapes that make this region so special. Your feedback is invaluable and has helped us identify areas where we must do better. Should you wish to discuss your experience further or allow us another opportunity to restore your confidence, please reach out directly to our management team. We remain dedicated to delivering the professionalism, reliability, and personalized service that every traveler deserves.
Thank you again for your review, and for helping us grow as a trusted Africa tourism brand
