Kinfolks Africa Gateway

4.2/5 – 5 Reviews

$1,995 to $2,603 pp (USD)

2 travelers   on   Start date
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THE STAFF

THE STAFF

Kinfolks Africa Gateway

4.2/5  
(5 Reviews)
Office In:
Kenya Kenya
Size:
5-10 employees (Founded in 2022)
Tour Types:
Custom mid-range & luxury tours that can start every day
Destinations:
Botswana BW
Burundi BI
Kenya KE
Rwanda RW
Tanzania TZ
Uganda UG
THE STAFF

THE STAFF

Kinfolks Africa Gateway is a premier tour company with offices in Kenya and Tanzania, specializing in unforgettable travel experiences across Kenya, Tanzania, and the wider African continent. Offering personalized services and expert knowledge, they create unique and tailored journeys, showcasing Africa's rich cultures, landscapes, and wildlife. Whether you're seeking adventure, luxury, or cultural immersion, Kinfolks Africa Gateway delivers exceptional travel experiences.

Reviews5

Amazing
5/5

We booked our safari with this tour company to Kenya and it was amazing !
Wasn’t difficult to coordinate with Brigid and she made sure everything went smooth according to our expectations

Dangerous, Disorganised, Misrepresented & Overpriced Safari Experience
1/5

I booked a safari with Kinfolks Africa Gateway expecting a premium, stress-free experience — having paid USD 4,600 for what was described as a carefully curated and fully coordinated itinerary. What I received instead was a series of breakdowns, delays, miscommunications, and deeply disappointing outcomes that left me feeling misled and severely let down.

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🗓️ Detailed Safari Schedule with Kinfolks Africa Gateway (USD 4,600 Package)

Travel Dates: 14–20 July 2025

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Day 1 – Arrival in Nairobi (14 July)

3:00 PM – Landed in Kenya
4:00 PM – Transferred to hotel
❌ No activity scheduled for the entire day

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Day 2 – Masai Mara Chaos (15 July)

7:00 AM – Picked up from hotel
🚨 Was asked to pay an additional USD 250 to another driver (Daniel) because Kinfolks failed to prearrange the original pickup for Mara Ngenche
8:30 AM – Dropped at Kinfolks’ office
8:30–10:00 AM – ❌ Waited 1.5 hours doing nothing — no updates, no plan
10:00 AM – Departed for Masai Mara
2:45 PM – Arrived at park gate
2:45–3:45 PM – ❌ Stuck at gate for 1 hour — driver lacked park entry cash and asked me to cover it
6:00 PM – Finally reached Mara Ngenche Lodge
❌ No lunch provided the entire day (originally scheduled 1:00–2:00 PM)

🔸 Total delay: ~5 hours
🔸 Passive wait time: 2.5 hours

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Day 3 – The Only Flawless Day (16 July)

✅ Arranged directly with Mara Ngenche’s in-house guide, not Kinfolks
7:00 AM – 4:30 PM – Full-day private game drive with picnic breakfast & lunch
5:30 PM – Returned for spa
7:00 PM – Dinner
📌 Smooth, on-time, and well-managed — Kinfolks had no involvement

⸻

Day 4 – Abandonment & Cancelled Game Drive (17 July)

7:00 AM – Departed Mara Ngenche
9:00 AM – Dropped off to join a group
9:00 AM – 12:00 PM – ❌ Left alone at a bus stop for 3 hours
12:00 PM – Picked up by new driver
4:00 PM – Arrived at Sarova Woodlands, Lake Nakuru
❌ Afternoon game drive at Lake Nakuru cancelled
❌ Hotel spa unavailable (under maintenance)

⸻

Day 5 – Compressed Game Drive & Transfers (18 July)

7:30 AM – Picked up
8:00–11:30 AM – Game drive at Lake Nakuru National Park
1:30 PM – Arrived at Lake Naivasha resort
2:00 PM – Lunch
4:00 PM – Boat ride
6:00 PM – Dinner

⸻

Day 6 – Long Delays & Cramped Transfer (19 July)

10:00 AM – Informed pickup time
10:00 AM – 12:00 PM – ❌ Waited 2 hours in hotel lobby post-checkout
12:30 PM – Arrived at Buffalo restaurant
12:30–2:00 PM – ❌ Waited 1.5 hours for another traveller to fill the vehicle (cost-saving measure)
2:00–8:00 PM – 6-hour road transfer to Amboseli
❌ Missed scheduled lunch at Kibo Safari Camp

⸻

🧾 Additional Notes & Issues
• I was left alone at a roadside café for 1.5 hours, and the second driver had no knowledge of my itinerary — I had to explain it myself.
• The Lake Nakuru drive was cancelled, then “replaced” the next morning — not an acceptable fix.
• The promised spa didn’t exist, and only after I arrived was I told it was under maintenance.
• Kinfolks never confirmed my flight time. Had I not raised it, I would have missed my flight.
• I paid an extra USD 250 out of pocket to cover Kinfolks’ failures in basic coordination.
• Just 12 hours before my Amboseli transfer, the CEO admitted I had been given the wrong itinerary. I compared with other guests in my Land Cruiser — they followed that same (pure travel) schedule and had only paid USD 1,000, while I was unknowingly grouped with them despite paying USD 4,600.

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💵 Final Refund Offered: USD 250

Kinfolks eventually refunded USD 250 — barely enough to cover what I was forced to pay myself. This did nothing to compensate for the poor experience or service gaps.

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📉 Final Verdict

I remained polite and cooperative throughout, giving Kinfolks several chances to resolve things fairly. However, the false promises, last-minute changes, lack of coordination, and bait-and-switch itinerary have made it clear: I cannot recommend this company.

If you value clarity, safety, accountability, or even just getting what you paid for — I strongly suggest booking with someone else.

⸻

📝 Additional Context
• Day 7 (20 July) – I am paying again out-of-pocket for a 1:1 private game drive because I cannot risk another mismanaged group day from Kinfolks.
• Day 8 (21 July) – Pure travel back to Nairobi for my international flight.

Perfect Gateway ☺️
5/5

I liked how our itenerary was well detailed and it really put into consideration comfort both at the hotels and in the transport to different destinations. My kids didn't struggle as I thought they would. Everything was family friendly and done to our preference.

Perfect blend of adventure and leisure package for a great experience
5/5

No complaints everything was nothing short of our expectation.
Guides, accommodations, meals, vehicles, game drives, hot air balloon all were great.

Thank you for all your arrangements to let our trips go smoothly.
We have no regrets.

Bridgit organized all our activities in Kenya & transfer to Tanzania guide. The transition was smooth & we didn't have to worry. They provided 5 stars services at affordable costs.

Thanks our Kenya guide Samuel.

A very kind and welcoming person.
5/5

Our experience with Kinfolks Africa Gateway and their Guide Lelenku was very rewarding and fun! Safe driving and the best recommendations during the tour. Excellent time management and organization, everything went on schedule and without any worries. I am a very satisfied client and would choose another safari with them. I highly recommend them.

Other Safaris & Tours20  – Offered by Kinfolks Africa Gateway

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  • This tour is offered by Kinfolks Africa Gateway, not SafariBookings.
  • This operator reserves the right to change rates advertised on SafariBookings.
  • If you request changes to this tour, the advertised rates will likely change.
  • The exact order, contents and rates of this tour are subject to availability.
  • If an accommodation is fully booked, the operator will suggest a comparable alternative.