This Tour Is Offered By
Connect Safaris Team
Connect African Safaris
- Office In:
- Size:
- 5-10 employees (Founded in 2017)
- Member Of:
- TALA & TANAPA
- Tour Types:
- Custom mid-range & luxury tours that can start every day
- Destinations:
-
TZ
We are a local tour operator based in Dar es Salaam and Arusha, Tanzania. We provide standard and customized African wildlife safaris to most national parks in Tanzania ranging from day trips to over 15 days. We also book Zanzibar beach holidays and flight safaris from Zanzibar to Nyerere national park and Serengeti national park. We offer an excellent African safari experience and we are a reliable and trusted local tour agency.
Reviews48
FR
Very dishonest company — I do not recommend booking with them.
We booked a one-day safari to Mikumi from Zanzibar two months in advance for the 18th. On the evening of the 17th, when I contacted them to ask what we should bring, they casually informed us that they had moved our safari to the 19th due to weather changes and other guests being rescheduled. We were never informed beforehand and were simply told there was no availability left on our original date.
It was very difficult for us to move our plans to the 19th, so we requested a refund. First, they said we would only receive 25%. After I spoke with the manager, she assured me we would receive a full refund. Minutes later, we received another email saying management had decided on 40%. After that, the manager stopped responding entirely.
In the end, we were forced to go on the 19th despite the logistical difficulties. The safari itself was great — but only because the guide they hired was excellent. You can easily book with other companies that use great guides as well.
Poor communication, broken promises, and very unprofessional handling of refunds. Avoid this company.
Reply from Connect African Safaris
Posted on Feb 22, 2026Dear Ana,
Thank you for sharing your feedback.
We sincerely regret the inconvenience caused by the rescheduling of your day trip to Mikumi National Park from Zanzibar.
Unfortunately, the change was necessary due to operational disruptions caused by heavy rains affecting the airstrip, which made flights on your original date unsafe. In such circumstances, safety must always come first. As soon as we received confirmation from the local aviation operators that flights were impacted, alternative dates were arranged.
Regarding the refund discussion, partial refunds were initially offered in line with supplier and aviation policies, as the booking involved prepaid flight logistics and park arrangements that are non-refundable once confirmed. However, as a gesture of goodwill, management increased the refund offer despite these contractual constraints.
We regret that this situation caused frustration. We are, however, pleased that you enjoyed the safari experience itself and that our professional guide delivered the high standard of wildlife experience we consistently aim to provide.
We remain committed to transparency, safety, and delivering memorable safari experiences to all our guests.
Kind regards,
Connect African Safaris
Fantastic
The team was very nice , service oriented, professional. I appreciated Amini’s attitude. The safari was great, we saw a lot of animals and the guide was very passionate and explained everything about the animals and Tanzanian culture.
BE
Perfect! Great experience!
It was an amazing experience!
Thanks to Abdul and Deo. Saw a lot of animals. Stay was super nice. Everyone so friendly!
KR
Wonderful Experience with reasonable price
I joined a 3-day, 2-night tour to Mikumi National Park from April 16 to 18. Due to an unexpected change in my schedule, I asked if it was possible to delay the trip by one day. Connect Safari responded kindly and allowed the change without any additional cost, which I truly appreciated.
During the safari, our guide was very experienced and provided detailed and informative explanations about the animals and the park. Even after seeing many animals, the team made a great effort to help us find lions, showing real dedication to giving us the best experience.
The overall atmosphere was comfortable and the price was very reasonable. I was very satisfied with the tour.
MA
Amazing experience
Our experience with Connect African Safaris was nothing short of amazing! From the moment our flight landed, they were there to pick us up, ensuring a seamless transfer to Mikumi National Park despite some unexpected challenges on the road.
Throughout the safari, they went above and beyond to make sure everything was smooth and enjoyable. We were lucky to see all of the Big Four, and they were incredibly patient, always checking in to see if we needed anything or wanted to take more photos and videos. Their attention to detail and commitment to our experience made the trip even more special.
At the end of the day, they not only dropped us off at the hotel they helped us book, but they also waited until we completed our late-night check-in, ensuring everything was in order. Their hospitality and professionalism were truly outstanding.
If I ever visit again, I’ll definitely choose Connect African Safaris without hesitation! Highly recommended!
