$558 to $834 pp (USD)
2 travelers on Start dateThis Tour Is Offered By
The Bencia Africa dedicated Team
Bencia Africa Adventure & Safaris
- Office In:
- Size:
- 10-20 employees (Founded in 2007)
- Member Of:
- KWS, KTB, ECO -Tourism, TRA & KATO-member
- Tour Types:
- Custom budget & mid-range tours that can start every day
- Destinations:
-
KERWTZUG
Bencia Africa Adventure and Safaris is a premier travel company dedicated to crafting extraordinary safari experiences in some of Africa's most captivating destinations. With a deep-rooted passion for wildlife, culture, and exploration, we specialize in curating personalized itineraries that offer a harmonious blend of adventure, luxury, and authentic encounters.
Reviews142
AT
Nice Safari Experience in Amboseli
From Nairobi, we spent three days at Amboseli Safari. The trip was beautiful. The guide took his time and showed patience everywhere. On the first day, I saw a lot of elephants, giraffes and zebras. When the sun rises in the morning, Kilimanjaro mountain can be seen, it looks very beautiful. The meals were tasty and the lodging was tidy and cozy. The entire trip was peaceful and well-organized.
ES
Unprofessional, unreliable, and repeatedly failed to deliver what was promised.
We booked a safari with this company, and it was a total disappointment from start to finish. If you want your trip to be safe, organized, and enjoyable, read our experience carefully before booking.
1️⃣ €1,077 scam using the company’s name.
We were scammed by someone impersonating the agency while we were communicating with them. We provided the police report, and almost a month later, when speaking with Alfred, we discovered that the company never filed a complaint, which is extremely serious and irresponsible.
2️⃣ Last-minute price increase.
Only four days before the safari, we were informed of a price increase. Other groups we met on the same route did not have any increase, making us feel we were treated unfairly.
3️⃣ Attempted overcharge of almost €250.
Mercy told us we could pay in euros at the official exchange rate, but the person collecting the payment tried to apply the dollar rate instead. Only after intervention from other tourists was the error acknowledged.
4️⃣ Vehicle breakdown and shortened game drives.
In Masai Mara, the vehicle broke down inside the park, and we were stopped for over an hour. Afterward, the guide picked up a Masai man, turned off the radio, and spent the trip talking to him, ignoring the animals.
Only at Lake Nakuru were the hours of the itinerary respected.
At 5 p.m., when we asked if we were heading back, he replied rudely: “What do you want to see? There are no animals.”
5️⃣ Problems with park entry and tickets.
The next day, the guide said that “we didn’t have a safari the first day,” even though it was clearly in the itinerary. He also mentioned the police and the park tickets, which should not concern the client; if the itinerary exceeds the allowed hours, it is the agency’s responsibility, not ours.
6️⃣ Two days without included water.
The package included 3 liters per day, but the guide did not provide water for two full days.
7️⃣ Hotel changes without respecting location or promised standards.
Before the trip, I asked Mercy specifically whether alternative accommodations would be similar and within the parks, and she confirmed they would.
The reality was different: we were placed in urban hotels far from nature, including in Naivasha, which completely altered the experience we had paid for.
8️⃣ Poor customer service and lack of solutions.
Mercy started copying and pasting the same response without addressing our concerns. Contacting Alfred did not help either: he just listed park fees and mentioned “compensation for the boat ride and Masai village,” without offering a real solution. We were not asking for money — we just wanted the services we paid for to be delivered.
💬 Summary:
A trip that was supposed to be once-in-a-lifetime turned into stress, frustration, and total disorganization. We are not asking for money, only that they deliver what was promised: schedules, accommodations, and professionalism.
⚠️ If you are considering booking with them, look for a more reliable agency. Once you pay, attention disappears and promises vanish.
We learned the hard way — hopefully, this review will help others avoid the same experience.
CN
An Unforgettable Kenyan Safari – Highly Recommended!
I recently completed a 7-day safari tour and I couldn't be more pleased with the entire experience. From start to finish, the journey was thoughtfully organized, rich in wildlife sightings, and full of breathtaking moments.
A special thanks to Mercy Komu, whose support truly made a difference. She was consistently attentive, responsive, and caring—especially when I needed assistance with seating arrangements due to a back condition. Her professionalism and genuine kindness helped make the trip smooth and enjoyable.
I highly recommend this tour company to anyone looking for a reliable and memorable safari in Kenya. Thank you for such an incredible adventure!
SE
Unforgettable moment with the elephant team
What I found in this 4-day private safari is beyond my imagination. The most magical experience of the safari was when we stopped our jeep and saw a huge herd of elephants. Small baby elephants in front, adult elephants standing guard on the side - the whole scene looked like a movie. The guide patiently showed us how they move with each other, take care of the children. At that moment, I felt very close to nature. The quality of the accommodation was excellent - each night was a unique experience to sleep in the luxurious lodge listening to the sounds of the jungle. The guide was very experienced, ensuring safety and comfort at every moment.
Reply from Bencia Africa Adventure & Safaris
Posted on Aug 27, 2025Thank you so much for your wonderful review! We're truly honored to have been part of such a memorable experience for you.
It’s heartwarming to hear how deeply the moment with the elephant herd resonated with you. Nature has a way of leaving us speechless, and we're glad your guide was able to help you connect even more closely with the wildlife. Those baby elephants really are something special!
We're also thrilled that you enjoyed the comfort and uniqueness of the lodges there’s nothing quite like falling asleep to the sounds of the wild. Your kind words about our guide’s experience and care mean a lot to us; safety, comfort, and connection to nature are exactly what we aim to deliver.
Thank you again for choosing to travel with us. We hope to welcome you back one day for another unforgettable adventure.
CN
Organized, helpful & chill
The flight transfers and meet-ups all went smoothly. The staff were very friendly and helped me buy a phone card quickly. The meals cooked by the chef traveling with the vehicle exceeded expectations—they were heartfelt home-cooked dishes.
I got to see all the animals. Although I didn’t witness any hunting scenes, I saw the large-scale migration of wildebeests, lions passing by at close range, and the thrilling moment when a rhinoceros chased the car.
We also took an extra boat trip on Lake Naivasha. The unique scenery there makes it well worth a visit.
I booked a Budget Safari. The accommodation conditions in Masai Mara were indeed very poor—only cold water for showers and dim lighting. When we arrived in Nakuru, we stayed in a small house, but unfortunately, the power went out as soon as we checked in and didn’t come back on even when we checked out the next day. I have no complaints, but it was a bit amusing yet frustrating.
Reply from Bencia Africa Adventure & Safaris
Posted on Aug 27, 2025Thank you so much for taking the time to share such a detailed and thoughtful review!
We're thrilled to hear that you found the experience organized, helpful, and relaxed and that our team made your trip smooth and enjoyable. It's great to know you appreciated the friendly staff, the seamless transfers, and especially the delicious meals prepared by our traveling chef home-cooked food on the road really does hit differently!
It sounds like you had some unforgettable wildlife moments seeing the wildebeest migration, lions up close, and even a rhino chase is truly something to remember. We're also glad you enjoyed the boat trip on Lake Naivasha it's definitely a special place.
We do appreciate your understanding regarding the budget accommodation in Masai Mara and Nakuru. While we aim to keep costs low for our Budget Safari guests, we recognize that facilities can be quite basic and local infrastructure (like power outages) may sometimes fall short. That said, your good humor and positive spirit really shine through, and we’re grateful for your open-mindedness.
Thanks again for traveling with us we hope to welcome you on another adventure in the future, maybe with an upgraded package next time for added comfort.
Other Safaris & Tours21 – Offered by Bencia Africa Adventure & Safaris
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3-Day Amboseli Wild Elephants Adventure - Mid-Range
$840 to $868 pp (USD)
Kenya: Private tour
Mid-range LodgeYou Visit: Nairobi (Start), Amboseli NP, Nairobi (End)
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3-Day Masai Mara Group Joining Budget Safari - Jeep
$420 to $636 pp (USD)
Kenya: Shared tour (max 7 people per vehicle)BudgetTented Camp
You Visit: Nairobi (Start), Masai Mara NR, Nairobi (End)
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3-Day Masai Mara Group Joining Budget Safari - Minivan
$431 to $618 pp (USD)
Kenya: Shared tour (max 7 people per vehicle)BudgetTented Camp
You Visit: Nairobi (Start), Masai Mara NR, Nairobi (End)
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3-Day Tsavo National Parks Safari - Mid-Range
$746 to $839 pp (USD)
Kenya: Private tour
Mid-range LodgeYou Visit: Nairobi (Start), Tsavo West NP, Tsavo East NP, Nairobi (End)
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![5-Day Taste of Budget Camping Safari in Kenya-Minivan]()
5-Day Taste of Budget Camping Safari in Kenya-Minivan
$653 to $931 pp (USD)
Kenya: Shared tour (max 7 people per vehicle)BudgetCamping & Tented Camp
You Visit: Nairobi (Start), Masai Mara NR, Lake Nakuru NP, Lake Naivasha (Naivasha), Nairobi (End)
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![3-Day Unique Samburu National Reserve Safari]()
3-Day Unique Samburu National Reserve Safari
$793 to $821 pp (USD)
Kenya: Private tour
Mid-range LodgeYou Visit: Nairobi (Start), Samburu NR, Nairobi (End)
