Reviews

Average User Rating
4.9/5

Rating Breakdown
  • 5 star 148
  • 4 star 4
  • 3 star 0
  • 2 star 0
  • 1 star 0

Sort By: Date Most Helpful Rating 1-10 of 152 Reviews
Marco   –  
United States US
Visited: June 2025 Reviewed: Jun 21, 2025

Email Marco  |  50-65 years of age  |  Experience level: first safari

Amazing Safari in Kenya & Tanzania!
5/5

I had such a great time on my safari in Kenya and Tanzania. My guides were warm, friendly, enthusiastic, very knowledgeable, and excellent drivers. In Kenya, my guide Peter has a 6th sense for finding active animals, and we saw a cheetah hunting, lions mating, and an elusive leopard, among many others. In Tanzania, my guide Eugen pointed out interesting displays of animal behavior, birds, and unique plants as we tracked the “Ugly 5” as well as the big game. A highlight was having lunch outside in the Serengeti as we watched wildebeest!

I booked this solo trip for mid-June on just a few weeks notice so logistics were critical. When I inquired with several companies, Karen replied very quickly, answered a couple emails quickly, and was able to arrange a call with me (despite a 10 hour time difference), and advise on camp/hotel choices, activities like a balloon ride and a Masai village walk, and logistics like visas and what to bring. Everything went very smoothly with airport transfers, walking me through the Tanzania border and getting a visa, and being flexible to adapt the day’s schedule to my interests. The camps and hotels were great across the board and the food was delicious!

Ana L   –  
Canada CA
Visited: June 2025 Reviewed: Jun 18, 2025

Email Ana L  |  20-35 years of age  |  Experience level: first safari

Exceptional Honeymoon
5/5

We booked with Shadows of Africa for our honeymoon trip and had a fantastic time. Prior to the trip communication was easy and we felt that all our questions were answered promtly and effectively. As first time Safari travellers we had a LOT of questions. Any requests or changes were easily accomidated and our specialist Karen was wonderfull.

The real magic happened once we got onsite and we ended up having an unforgettable experience. Our guide Charles was very knowledgeble, helfull and overall was fantastic.

The lodges were wonderfull and during our trip there was an issue with one of our originally booked camps and prior to arrival we got upgraded to another camp that ended up being our favourite stay during the trip.

I apreciated the environmental commitment and the elimation of single use plastic bottles at most camps and the safari vehicle. We were given a metal water bottle and the car came equipped with a 20L jug of water. Most of the camp also provided drinking water in jugs.

Ruth   –  
United Kingdom UK
Visited: March 2025 Reviewed: Apr 1, 2025

Email Ruth  |  50-65 years of age  |  Experience level: 2-5 safaris

Fabulous Chimps and Gorillas tour in Rwanda - beyond our expectations!
5/5

Great tour with cultural and wildlife aspects. Our guide Paul Ruganintwari was very helpful and good company. Hotels were excellent, and meals were included, with just alcohol to be paid for. 3-course dinner each evening. Lovely scenery with plenty to look at while Paul drove to the next location.
Really enjoyed the kayaking on Lake Kivu
We were fortunate to see so many chimps ( including a baby ).
Gorilla trek was beyond our expectations and we were very lucky with the weather. We watched a large family group including a silverback, 4 mth old and 1 week old baby.
Take USD for tips, but before the tour we needed Rwandan Francs for Kigali.
I chose to pay for a porter to help me on the slippery bits of path and to support the local community.
We hope to return to Africa soon and I would be very happy to travel with Shadows of Africa again. We were very impressed. Thank you to Karen for all her help with the organisation of the trip and fast communication.

Luann   –  
Canada CA
Visited: September 2024 Reviewed: Mar 26, 2025

Email Luann  |  65+ years of age  |  Experience level: first safari

AMAZING! Efficient, kind, caring, extremely knowledgeable
5/5

We did a12 Day Safari tour in Kenya and Tanzania. Karen Maki was on top of everything! Plus she had the patience of a Saint - we had so many questions!! She also found us tickets to the Sheldrick Elephant Sanctuary - a miracle as we should have booked them months in advance.
The Safari vehicles were clean and in great working order, no breakdowns at all.
our Safari guides we James, Alex, and Adam. They knew everything and answered so many questions on the animals, their behavior, eating habits etc etc. The well being of the animals were very important to them. the food was good, the accommodation was excellent and everyone was very friendly and accommodating.
I HIGHLY recommend The Shadow of Africa tour company

Liz and Jerry   –  
United States US
Visited: January 2025 Reviewed: Feb 5, 2025

Email Liz and Jerry  |  65+ years of age  |  Experience level: first safari

Knowledgeable, attentive, organized and highly capable -- everything you could want.
5/5

When we first started exploring the idea of an African safari, we had little knowledge of what to look for or expect.
We found
a number of highly rated operators, but with no way to distinguish between them, we sent out multiple feelers which is when Shadows of Africa began to break from the crowd. Their representative (Karen Maki) was consistently responsive and attentive, quickly collaborating to put together an itinerary that addressed every detail of the trip.
This included
night-time and walking safaris, multiple options on where to stay, all transportation details (in addition to our outstanding guide Charles Lucas) and even the restaurant where we would wait for our driver to the airport at the end of the trip -- every detail was considered.

The execution of the tour made this the trip of a lifetime.
First, our guide, Charles Lucas, was top top notch. He knew the animals, the birds, made good suggestions on when to linger or move, and knew the sites and lodge destinations (not trivial -- he ended up giving directions to a number of guides from other tour operators who were clearly lost), and he was an excellent 4-wheel driver (again, not trivial -- the roads are unpaved and we saw other tour operators get stuck); and he is very nice person indeed.

And as for what we saw -- everything we could have hoped for:
-Beautiful landscapes at Lake Manyara, the Serenghetti, Ngorongoro crater and Tarangire
-and wildlife galore: giraffes, lions, leopards, cheetahs, hippos, rhinos, antelopes, elephants, hyenas, jackals .. including a cheetah that we saw hunting and taking down a baby gazelle and (on a night safari) lions with a cape buffalo kill where the alpha male chased down the former alpha male and in the process ended up charged by an elephant .... All in all, an astonishing trip.

Dan   –  
United States US
Visited: December 2024 Reviewed: Jan 19, 2025

Email Dan  |  65+ years of age  |  Experience level: over 5 safaris

Phenomenal 13-day Tanzania Safari
5/5

Our family of seven just returned from a phenomenal 13-day Tanzanian trip with Shadows of Africa over the Christmas/New Year holidays. I contacted Karen, who welcomed my questions, connected with us via Zoom, and provided fantastic presentations via email. The presentations included maps, routing, and photos of all the proposed lodges and tented camps. As it was already July and we were planning to go in December, the trip required a fair amount of logistical organization as the itinerary evolved and lodging options became unavailable. Karen handled the entire process with aplomb sending an updated itinerary with photos of the new lodge or camp.
As it turns out, we were delayed inbound to Tanzania and Karen re-arranged our first day and obtained alternative accommodations while we were enroute. The following morning, our guides Charles and Loma arrived at the lodge in two brand-new Toyota Landcruisers. Both were very experienced guides with 7-8 years’ of experience with Shadows. On the first day, the guides took us for a short orientation to the Shadows office. We were met by Ben, who reviewed the trip with us and discussed our revised itinerary, expectations, and our personal priorities. This was a very nice touch. We were then off to the Serengeti.
Throughout our journey, Loma and Charles were wonderfully kind, respectful and interested in our comfort, interests, and needs. As communication even with radios and Wi-Fi on board can be sketchy, Loma and Charles were constantly speaking with other guides along the road. Between the two, we always had a line on where the animals could be found. Both were incredibly knowledgeable about the animals, the birds and even the bugs. Having chased nature with binoculars and a camera around the globe, the most important thing has been the guides we’ve traveled with. Charles and Loma were right up there at the top and made it a fabulous, informative, fun and entertaining trip. The whole family continued to talk about how we missed them after returning to the States. I can’t say enough about Shadows and everyone we worked with.

Andrew   –  
United States US
Visited: November 2024 Reviewed: Jan 5, 2025

Email Andrew

5-Day Tanzania Honeymoon Safari
5/5

We had an unforgettable Honeymoon thanks to a fantastic 5 day, 4 night safari in Tanzania!

*Safari Planner - Jake*
I worked with Jake to put together the ideal itinerary including flying directly into the Serengeti from Zanzibar to reduce the overall non-game drive time spent on the read. Jake was very patient and reorganized the proposed itinerary several times before we landed on the perfect amount of time to spend in Serengeti, Ngorongo, and Tarangire while ensuring we stayed 2 nights in each of the incredible lodgings to avoid too much repacking .

*Guide - Frank*
Our guide Frank was phenomenal! He did a great job explaining what the next days' schedules would be and was always courteous and flexible with any requests we had. Frank was an amazing guide in so many ways - his wildlife spotting and coordination with other drivers meant we saw more animals than we ever imagined we would. He also regularly washed the vehicle which was an unexpected surprise - there is something magical about waking up and seeing a sparkling clean vehicle ready for a big day of safari adventures. Frank was also an excellent driver - we were so impressed by how smooth the overall experience was given how rough the roads can be in late November. Frank was like part of the family and after 5 days together we were sad to say goodbye!

*Shadows of Africa*
Having reached out to 5+ tour operators when I was in the planning phase I was immediately impressed by the level of quality of their website, their tour outlines, and overall professionalism. Going on Safari confirmed everything I expected and more! It was clear Shadows provides a level of service above other tour operators in a few ways. I'm sure there are more but a couple of the highlights:
1 - Lunches during game drives are *warm* :D The guides work with the lodges to get warm meals prepared in advance. I had no idea the level of service we were about to receive until our first couple lunches where it was clear most operators would have you eating a cold, packed lunch. Shadows on the other hand would have a protein, one or two vegetable dishes, and rice. etc. all ready to be served warm.
2 - The safari vehicles was practically new! It was in such good shape, and our guide mentioned it was only the 2nd or so time it had been used as of November 2024.

Anastasia   –  
United Kingdom UK
Visited: September 2024 Reviewed: Dec 10, 2024

Email Anastasia  |  35-50 years of age  |  Experience level: first safari

Amazing Safari in Kenya and Tanzania
5/5

We had a truly once in a lifetime experience with Shadows of Africa. The team helped us organize a 10 day safari in Kenya and Tanzania. Karen, our project manager, was amazing, super helpful and quick to reply, provided us with super detailed information and helped us adjust the itinerary as needed. Our guides Titus (in Kenya) and Gerald (in Tanzania) were incredible - they helped us see so many animals (they also knew a ton!), took really good care of us and were super fun to spend time with. We were also very happy with the logistics and the choice of lodges. Super grateful for such a fantastic and smooth experience!

Angelica e Francesco   –  
Italy IT
Visited: November 2024 Reviewed: Nov 26, 2024

Email Angelica e Francesco  |  20-35 years of age  |  Experience level: first safari

Exceptional trip
5/5

for the first time in our lives we entrusted ourselves to a travel agency for a trip, we were very hesitant, but following some videos seen online and after reading many reviews, shadow of africa was our decision.
It was a wonderful trip and Sonja, the girl who followed us, proved to be extremely professional and patient, answering our thousand questions and giving us lots of useful advices.
all the accommodations were wonderful, we stayed in the heart of the Serengeti first and Gorongoro after with our driver, Dickson, who proved to be exceptional as a driver, as a guide telling us a lot of things about Tanzania and his people, but above all rest assured that he knows the animals perfectly, he anticipates their moves and always arrives first in wonderful places. we saw leopards and lions a few meters away, as well as all the other animals. thanks to dickson we saw all the big five and we will never stop thanking him.
Everything with Shadow of Africa worked perfectly, the drivers all proved to be extremely professional and provided us with a lot of informations, answering our many curiosities.
all the excursions carried out with Tales of Zanzibar, their partner, were magical, we were accompanied by professional people, in love with their work and who gave us unforgettable moments.
our week ended in their office, where Bernard welcomed us with his incredible smile to say hello in person.
we always felt pampered and with the knowledge that everything was perfectly organized so
we give 5 stars to shadow only because we can't give 6. thanks so much to all your stuff

Toby Chan   –  
Hong Kong HK
Visited: September 2024 Reviewed: Oct 8, 2024

Email Toby Chan  |  50-65 years of age  |  Experience level: first safari

The best over all travel agent in Africa
5/5

This is the real review from my true heart and want to share with all of you. I planned the Africa trips before one an a half years ago, I study and discuss with a lot of travel agents. Finally, i choose Shadows of Africa to plan my 13 days on Kenya and Tanzania trips. The staffs of Shadows all respond very quick and will give you useful and professional idea to you. We are very enjoy the trip. All the staff and guides from Shadow are very professionals, helpful, kindly and funny. Our trips is running smooth. (just have one communication problem but also fixed quickly). Thank you Megan😘, you are so helpful and give me awesome advice. We are so lucky to travelling with Shadows of Africa💯.

All the Safari guides are professional and politely . They all take good care of us. Driving skill are very professional, comfortable and safety. Knowledge of wildlife is professional. They know what we want, and know how to let us take a good photos and videos in safe and very close distance. Thank you Alex😊, Frank❤️💋 and Moses😍.

Especially Frank. He is so funny😘, easy going😜 and kindly. Sometime he will give you big surprise🤣🤣. He had an eagle eyes, can see 3km distance Rhino and leopard without binoculars . He let us collect Africa Big 5 (few times) and 5 times river crossing in our Tanzania safari . Frank is perfect guide i never seen before. Thank you so much. I think if you want to have great safari in Tanzania, Frank is your guides looking for. 💯💯💯💯💯

We want to say thank you to all professionals staffs from Shadows of Africa. Hope all the best to all of you.❤️❤️🌍🌍. We are so honestly to said that, if you are planning to travel in Africa, Shadows is best choice to you. 💯💯💯💯💯💯

Average User Rating
4.9/5
Rating Breakdown
  • 5 star 148
  • 4 star 4
  • 3 star 0
  • 2 star 0
  • 1 star 0
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