Reviews

Average User Rating
4.7/5

Rating Breakdown
  • 5 star 129
  • 4 star 12
  • 3 star 5
  • 2 star 5
  • 1 star 6

Sort By: Date Most Helpful Rating 1-10 of 157 Reviews
Marco Sciano   –  
Italy IT
Visited: December 2025 Reviewed: Jan 5, 2026

Email Marco Sciano  |  35-50 years of age  |  Experience level: first safari

Reliable, precise and economical.
5/5

The tour operator Bienvenido is definitely the right choice. Everything was well organised, the tours started on time, were well planned and the price was reasonable. Kennedy helped us through the booking process and the two drivers (Geoffrey and Michael) were skilled and knowledgeable. We opted for two separate safaris; first 2 nights in Masai Mara and the second 2 nights in Amboseli and Tsavo East. We are very content. It was an amazing experience and we got to see so many beautiful and some rare animals.

Philip Santhosh   –  
Saudi Arabia SA
Visited: December 2025 Reviewed: Jan 5, 2026

Email Philip Santhosh  |  35-50 years of age  |  Experience level: 2-5 safaris

Bienvenido Kenya Tours and Safaries - they are very professional
5/5

My wife and me selected this company to arrange the pakage for us to tour Nairobi, Masai Mara and Ambasoli, they arranged it very well. The staff memebers are very good and very supportive. Our guide Mr. James was very good, his driving and knowledge about the fourest is great, we had the luck to see the BIG 5. It was a memmorable trip for us. Thanks to all staff members involved.

Ludovica P.   –  
Italy IT
Visited: December 2025 Reviewed: Jan 2, 2026

Email Ludovica P.  |  20-35 years of age  |  Experience level: first safari

Bienvenido is professional and attentive. It introduced us to John, a very expert guide.
5/5

The tour operator was impeccable: excellent organisation and expert guide.
Kennedy organised every detail, from the lodges to the park entrance fees.
John, our guide, allowed us to experience Kenya's nature and discover the authentic values (and flaws) of this country.
Highly recommended for those seeking professionalism and real excitement!

Nicolas   –  
Germany DE
Visited: December 2025 Reviewed: Dec 15, 2025

Email Nicolas  |  20-35 years of age  |  Experience level: first safari

The operator was very reliable.
5/5

The tour was very good. We had nice drivers and also the communication with the organizors was good. The price was for such a long tour very good in compairison to other Tours.

Kevin   –  
Australia AU
Visited: November 2025 Reviewed: Dec 1, 2025

Email Kevin  |  50-65 years of age  |  Experience level: over 5 safaris

A great safari experience - professional operator
5/5

Bienvenido provided an incredible safari experience.
The driver was very friendly, knowledgeable and obliging. He went above and beyond to ensure that we were comfortable and the safari met our expectations.
The accommodations and meals were all good, no complaints.
Finally Bienvenido were professional and easy to deal with. All communication was prompt.
I am very happy with the value that the safari provided.
If the opportunity arises, I will definitely book with Bienvenido again
7 day Nairobi, Mara, Nakuru, Amboselli, Tsavo Mombasa safari - mid range

Rachael   –  
United Kingdom UK
Visited: November 2025 Reviewed: Nov 26, 2025

Email Rachael  |  20-35 years of age  |  Experience level: first safari

Incredible safari company and guide
5/5

We had an amazing time on safari - our guide Mike was incredibly knowledgeable and nothing was too much trouble. He was always on time and spent time explaining the animals to us, stopping off when we needed to and generally being a great guide.
The tour is jam packed in the 3 days - long drives between the parks but understandable and we had 3 game drives which were fantastic. The value for money was great - we stayed in a tented camp and then a lodge, food was good and the beds were comfy.
We were incredibly lucky to see 2 leopards and nearly all of the other animals we wanted to - Mike made sure we always had a good view and we stayed to look at the animals as long as we wanted - I think we watched the 2nd leopard for half an hour and he kept moving so we could see it.
Kennedy who we dealt with in the office was always quick to reply and kept us fully informed on the lead up to our trip and was professional and friendly.
We have already recommended this tour and company to our friends and are talking about booking again.

Mounya   –  
France FR
Visited: October 2025 Reviewed: Nov 7, 2025

Email Mounya  |  20-35 years of age  |  Experience level: first safari

Perfect
5/5

It was a wonderful week (Masai Mara, Naivasha and Amboseli). The camps/hotels were very clean and comfortable. Everything was well organized, we didn't encounter any problems! And the guide Daniel: 10/10. Very kind, very attentive, and he knows his job very well. He was with us from start to finish. We couldn't have asked for anything better. Thank you for everything!! I hope to contact you again for a future trip.

giulia francesca   –  
Italy IT
Visited: October 2025 Reviewed: Nov 5, 2025

Email giulia francesca  |  20-35 years of age  |  Experience level: first safari

Professional, reliable, and passionate — they made our safari unforgettable!
5/5

Our 7-day, 6-night safari from Nairobi to Mombasa — visiting Masai Mara, Lake Nakuru, Lake Naivasha, Amboseli, and Tsavo — was truly the trip of a lifetime.
We were lucky to see so many animals up close and enjoy breathtaking landscapes every single day.
A huge thank you to our incredible driver and guide, Jackson, so experienced, kind, and passionate about his job. He made every moment special, always taking care of us and sharing his deep knowledge of wildlife and Kenya.
Everything was perfectly organized, exactly as promised, with excellent service and great attention to detail.
We’ll never forget this experience and we can’t recommend it enough.

Asante sana, Kenya we’ll be back!

Simon Helyar   –  
United Kingdom UK
Visited: October 2025 Reviewed: Nov 2, 2025

Email Simon Helyar  |  35-50 years of age  |  Experience level: 2-5 safaris

An unforgettable safari experience
5/5

From start to finish, our experience with Bienvendo Tours was absolutely fantastic. Communication was excellent right from the outset, every question was answered promptly and clearly, and all arrangements were handled seamlessly. The value for money was outstanding, and every detail of our trip was perfectly organized, including smooth and stress-free transfers.

The accommodation was amazing. Each evening we enjoyed delicious food while overlooking a watering hole, watching elephants play and hippos bathe, a truly magical experience for our whole family.

Our guide, Gedaliah, was exceptional. He was incredibly knowledgeable, friendly, and attentive to all our needs, even making sure our two daughters (aged 9 and 11) were comfortable with plenty of stops along the way. His passion for the wildlife and environment made every moment of the safari even more special.

We can’t recommend Bienvendo Tours highly enough. It was the perfect family adventure, and we will definitely be booking with them again, and requesting Gedaliah as our guide

Ariadna   –  
Spain ES
Visited: September 2025 Reviewed: Oct 23, 2025

Email Ariadna  |  20-35 years of age  |  Experience level: first safari

Profesional
5/5

Professional agency — we booked and paid the deposit. Two weeks before the trip, we had to cancel for health reasons. The agency (Kennedy) was understanding at all times and refunded our money. Truly professional — when we’re able to take the trip in the future, we’ll definitely go back to them. 100% recommended.

Average User Rating
4.7/5
Rating Breakdown
  • 5 star 129
  • 4 star 12
  • 3 star 5
  • 2 star 5
  • 1 star 6
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