Reviews

Average User Rating
4.6/5

Rating Breakdown
  • 5 star 18
  • 4 star 2
  • 3 star 1
  • 2 star 0
  • 1 star 1

Sort By: Date Most Helpful Rating 1-10 of 22 Reviews
Esther   –  
South Korea KR
Visited: December 2025 Reviewed: Dec 9, 2025

Email Esther  |  20-35 years of age  |  Experience level: first safari

Hard worker
5/5

I went on a safari tour with the Maasai tribe. During the Maasai village tour, they demanded souvenirs, as they rely on tourism to make a living. It was a bit disconcerting at first. On the other hand, it was heartbreaking to see how they had to make a living. Still, it was fascinating to experience the Maasai tribe's lifestyle and traditional culture.

The safari was a treat. Our guide, Bryan, did his best to show us the animals. He constantly communicated with us via walkie-talkie, ensuring we had the best memories :)

(automatic translation from Korean)

Nabeel & Bina   –  
Bangladesh BD
Visited: December 2025 Reviewed: Dec 6, 2025

Email Nabeel & Bina  |  50-65 years of age  |  Experience level: 2-5 safaris

Zanzi African Safaris – A Truly Exceptional Masai Mara Experience
5/5

African Safaris turned out to be one of those rare travel experiences where everything quietly exceeds expectation. The moment we stepped into their small, cosy office in Nairobi, it was clear we were dealing with a young company (just about two years old) that cares deeply about what they do. There’s an intimacy to the space and an unforced warmth to the people—nothing flashy, nothing performative, just genuine hospitality.

What truly set Zanzi apart was the team itself. Their agents were not only courteous and professional, but remarkably friendly—much more than we expected. You get the feeling they actually enjoy meeting travelers, not just booking trips for them. Their enthusiasm for the Safari experience was infectious; they spoke about the Mara with the kind of passion that only comes from people who have experienced it themselves, and still haven’t lost the wonder.

Another thing we appreciated: they were wonderfully mindful about cost. Instead of pushing fixed or expensive packages, they took actual time to listen to our priorities and designed an itinerary that fit our budget without compromising the richness of the adventure. It never felt like savings meant sacrifice.

Throughout the journey, every logistical detail—from pickup to park entry to accommodation—ran smoothly. The guide they arranged was knowledgeable, patient, and deeply respectful of both wildlife and local communities. Even small gestures—regular check-ins, quick WhatsApp responses, offering tips for better sightings—made the whole experience feel personalized.

Zanzi African Safaris may be a young company, but they’re already operating with the heart, integrity, and professionalism of an outfit that deserves to become a big name. We’d recommend them wholeheartedly to anyone dreaming of the Masai Mara.

Agnes   –  
Denmark DK
Visited: November 2025 Reviewed: Nov 26, 2025

Email Agnes  |  20-35 years of age  |  Experience level: first safari

collaborative, helpful and good price
5/5

Zanzi African Safaris were always ready to help us. They answered almost immediately when in need of assistance. They are communicating through WhatsApp, which made the process very easy.
We had three different guides during our safari, which to us wasn’t a problem, they were all good guides and everything was well planned so the changeovers didn’t cause any delays. If you want the consistency of have one guide you should announce that when planning your safari.

Leon   –  
Germany DE
Visited: October 2025 Reviewed: Nov 13, 2025

Email Leon

Awesome tour and great value for money
5/5

Awesome tour and great value for money, great communication and very reliable

Anton   –  
Germany DE
Visited: October 2025 Reviewed: Nov 13, 2025

Email Anton  |  20-35 years of age  |  Experience level: 2-5 safaris

Great experience in Amboseli, Ngorongoro and Serengeti
5/5

Company was super reliable and were always in reach via WhatsApp. Value of money is fantastic, we reached out to several agencies and this was by far the cheapest one, but everything was extremly good organized and we didnt face any issues.

Atila   –  
Sweden SE
Visited: October 2025 Reviewed: Nov 1, 2025

Email Atila  |  35-50 years of age  |  Experience level: 2-5 safaris

The review below is the personal opinion of Atila and not that of SafariBookings.
Dishonest
1/5

We had several problems with this company. I don’t recommend it to anyone for Safari in Kenya. They don’t deliver what they promise even if it is written in the contract. We were supposed to have 2 days Safari in Nakuru and they said they cannot do the second one. They didn’t reimburse us for the second day either. The exact same thing happened to other people travelling with us in the first day, but in their case was in Masai Mara.
Besides this big problem, they don’t have own drivers so they hire 3rd parties, so you can get any kind of driver, they have no control of driver quality. The drivers don’t even know about their company either (I asked all of them).
One of our drivers,for example, had problem in the starting system of his car, we needed to get out of the vehicle and help him to push the car. This can be very dangerous since there are many wild animals in the park.
Their plans and starting/finishing Safari turn are changing very often. You may start at 9 and finish at 16, which it is quite short comparing to what other companies offer. I would rather choose a bigger and more reliable company.
There are several scammers there around.

Reply from Zanzi African Safaris
Reply from Zanzi African Safaris
Posted on Nov 6, 2025

Dear Atila,

Jambo, and thank you for your feedback. We truly regret that your experience did not meet your expectations, as our goal is always to deliver honest, safe, and memorable safaris for every guest.
However, we wish to clarify the following points for transparency:
1. Regarding the Nakuru Safari
Day:
Our safari itineraries are customized according to the accommodation type selected. For travelers to have two game drives in Lake Nakuru National Park, they must stay inside the park, which applies mainly to mid-range or luxury lodges.
Your safari was booked under the budget category, with accommodation located outside the park. The Kenya Wildlife Service (KWS) park tickets are valid for 24 hours, which benefits guests staying inside the park. Since the entry tickets were already purchased and used, refunds could not be processed.
2. Use of Professional Driver-Guides and Vehicles:
We use professional driver-guides licensed by the Tourism Regulatory Authority (TRA) in Kenya. As a tour operator handling budget safaris, we — like other licensed companies — pool and merge clients from different operators for group safaris to minimize operational costs.
On your departure day, you witnessed other travelers who had booked private safaris, and our team explained the difference in service. In group safaris, multiple operators may share vehicles, meaning slight variations in itineraries are normal. However, our packages remain among the most practical, affordable, and transparent in the industry.
3. Vehicle and Safety:
We take safety extremely seriously. All our safari jeeps are regularly maintained and inspected before each trip. The incident described with the vehicle is very unfortunate and certainly not reflective of our usual standards — we have already addressed this directly with the operator involved.
4. Game Drive Duration:
Safari timings may vary depending on park regulations, weather, or wildlife movement. Nonetheless, we ensure our clients enjoy full-value experiences, including multiple game drives as outlined in their confirmed itinerary.
We sincerely value your feedback as it helps us continue improving our service standards. Should you wish to discuss this further, please reach out to us directly at [email protected].
Warm regards,
Lydia Syokau
Zanzi African Safaris

Charlotte   –  
United Kingdom UK
Visited: October 2025 Reviewed: Oct 25, 2025

Email Charlotte  |  20-35 years of age  |  Experience level: first safari

Very responsive and accommodating to last minute safari booking.
5/5

I booked very last minute, and Zanzi’s communication was great. They answered all my questions. I was a solo traveler so keen to join a group safari. The driver was great, the accommodation (budget option) was good, and I opted for one day in the park which was truly unforgettable.

Reply from Zanzi African Safaris
Reply from Zanzi African Safaris
Posted on Oct 27, 2025

Dear Charlotte,

Jambo! 😊
Thank you so much for taking the time to share your kind words and wonderful feedback. We’re truly delighted to hear that you enjoyed your safari experience with us — from the smooth last-minute booking to the group adventure and unforgettable day in the park.

It was our absolute pleasure hosting you, and we’re so glad you felt well-taken care of throughout your journey. Your appreciation means a lot to our entire team, especially your driver-guide! 🚙🐘

We hope to welcome you back someday for a longer safari adventure across Kenya or Tanzania. Until then, we wish you many more amazing travels ahead!

Oscar   –  
Germany DE
Visited: October 2025 Reviewed: Oct 11, 2025

Email Oscar  |  20-35 years of age  |  Experience level: first safari

Unforgettable experience with amazing customer support
5/5

It’s been my dream since I was a child to go on a safari and I can 100% assure that it has been fulfilled thanks to Zanzi African. My wife and I booked the 8 days tour Kenya and Tanzania, including Maasai - Nakuru - Arusha (Serengeti - Ngorongoro).

I would say we loved the whole safari experience and saw all of the Big 5 both in Kenya and Tanzania, thanks to the amazing drivers! They never got tired of finding the best places with animals and answer any question we had. We also met amazing people with whom we shared the van and the safari experience and can confidently say that friendships were made.

There were some hiccups here and there, but were very quickly sorted out. I can really recommend this tour to all the people who are interested, I personally like the wilderness experience (such as sleeping on a tent in the middle of the Serengeti) but I believe there are other options with different prices as I know it’s not for everyone.

Finally, I really want to highlight the customer support, as they were super responsive and made sure to follow up with you if everything was going well. Whatever question I had, they replied very fast.

Many thanks to the Zanzi team, Lydia and Freshia for that!

Reply from Zanzi African Safaris
Reply from Zanzi African Safaris
Posted on Oct 14, 2025

Dear Oscar,
Thank you so much for your wonderful feedback! 🌍
We’re thrilled to hear you enjoyed your safari and that our guide made your experience memorable.
It was a pleasure hosting you, and we hope to welcome you back soon for another adventure with Zanzi African Safaris! 🐘🦁

With many thanks,
Lydia

Carolina   –  
Portugal PT
Visited: September 2025 Reviewed: Sep 25, 2025

Email Carolina  |  20-35 years of age  |  Experience level: first safari

Peaceful
4/5

It was really nice we saw many wild animals including the ones that are very difficult to see like chitas and leopards. It was an awesome experience

Andrea   –  
Italy IT
Visited: August 2025 Reviewed: Sep 8, 2025

Email Andrea  |  20-35 years of age  |  Experience level: first safari

Great experience
5/5

Travel: Kenya- N Tanzania 11days budget safari.
Wonderful trip. The agency was always available, at any time, to resolve any issues that might arise during a trip like this.

Reply from Zanzi African Safaris
Reply from Zanzi African Safaris
Posted on Oct 14, 2025

Thank you so much for your wonderful feedback! 🌍
We’re thrilled to hear you enjoyed your safari and that our guide made your experience memorable. It was a pleasure hosting you, and we hope to welcome you back soon for another adventure with Zanzi African Safaris! 🐘🦁

Kind regards,
Lydia

Average User Rating
4.6/5
Rating Breakdown
  • 5 star 18
  • 4 star 2
  • 3 star 1
  • 2 star 0
  • 1 star 1
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