Zanzi African Safaris
- Located In:
- Size:
- 5-10 employees (Founded in 2017)
- Member Of:
- Tripadvisor & Tourism regulation authority
- Tour Types:
- Customizable private tours and fixed group tours
- Destinations:
- Price Range:
- $130 to $330 per person per day (USD, excl. int'l flights)
Reviews
SE
Email Atila | 35-50 years of age | Experience level: 2-5 safaris
Dishonest
We had several problems with this company. I don’t recommend it to anyone for Safari in Kenya. They don’t deliver what they promise even if it is written in the contract. We were supposed to have 2 days Safari in Nakuru and they said they cannot do the second one. They didn’t reimburse us for the second day either. The exact same thing happened to other people travelling with us in the first day, but in their case was in Masai Mara.
Besides this big problem, they don’t have own drivers so they hire 3rd parties, so you can get any kind of driver, they have no control of driver quality. The drivers don’t even know about their company either (I asked all of them).
One of our drivers,for example, had problem in the starting system of his car, we needed to get out of the vehicle and help him to push the car. This can be very dangerous since there are many wild animals in the park.
Their plans and starting/finishing Safari turn are changing very often. You may start at 9 and finish at 16, which it is quite short comparing to what other companies offer. I would rather choose a bigger and more reliable company.
There are several scammers there around.
Reply from Zanzi African Safaris
Posted on Nov 6, 2025Dear Atila,
Jambo, and thank you for your feedback. We truly regret that your experience did not meet your expectations, as our goal is always to deliver honest, safe, and memorable safaris for every guest.
However, we wish to clarify the following points for transparency:
1. Regarding the Nakuru Safari
Day:
Our safari itineraries are customized according to the accommodation type selected. For travelers to have two game drives in Lake Nakuru National Park, they must stay inside the park, which applies mainly to mid-range or luxury lodges.
Your safari was booked under the budget category, with accommodation located outside the park. The Kenya Wildlife Service (KWS) park tickets are valid for 24 hours, which benefits guests staying inside the park. Since the entry tickets were already purchased and used, refunds could not be processed.
2. Use of Professional Driver-Guides and Vehicles:
We use professional driver-guides licensed by the Tourism Regulatory Authority (TRA) in Kenya. As a tour operator handling budget safaris, we — like other licensed companies — pool and merge clients from different operators for group safaris to minimize operational costs.
On your departure day, you witnessed other travelers who had booked private safaris, and our team explained the difference in service. In group safaris, multiple operators may share vehicles, meaning slight variations in itineraries are normal. However, our packages remain among the most practical, affordable, and transparent in the industry.
3. Vehicle and Safety:
We take safety extremely seriously. All our safari jeeps are regularly maintained and inspected before each trip. The incident described with the vehicle is very unfortunate and certainly not reflective of our usual standards — we have already addressed this directly with the operator involved.
4. Game Drive Duration:
Safari timings may vary depending on park regulations, weather, or wildlife movement. Nonetheless, we ensure our clients enjoy full-value experiences, including multiple game drives as outlined in their confirmed itinerary.
We sincerely value your feedback as it helps us continue improving our service standards. Should you wish to discuss this further, please reach out to us directly at [email protected].
Warm regards,
Lydia Syokau
Zanzi African Safaris