Reviews

Average User Rating
5.0/5

Rating Breakdown
  • 5 star 222
  • 4 star 2
  • 3 star 1
  • 2 star 0
  • 1 star 0

Sort By: Date Most Helpful Rating 1-10 of 225 Reviews
Darleen   –  
United States US
Visited: March 2026 Reviewed: Mar 21, 2026

Email Darleen  |  65+ years of age  |  Experience level: first safari

Superb service on every level
5/5

Hermosa Tours has excellent customer service that we had to put to the test when our trip was delayed 4 days as we were stuck in Dubai when they closed the airspace down. They rearranged everything for us when we finally managed to get a flight out, and got us back on track. Godwin is such an excellent tour guide, so very patient and informative! Thank you!

Brenda   –  
France FR
Visited: December 2025 Reviewed: Mar 18, 2026

Email Brenda  |  20-35 years of age  |  Experience level: over 5 safaris

Magical Experiences
5/5

I was amazed by how fast and reliable your services are!
Everything is spot on and it should be a standard to other business owners.
Good job!

Marion + Volker   –  
Germany DE
Visited: February 2026 Reviewed: Mar 11, 2026

Email Marion + Volker  |  50-65 years of age  |  Experience level: 2-5 safaris

Perfect adventure!
5/5

We went on a 3-day tour to Akagera National Park with Hermosa. The booking process and communication before, during and after the tour were impeccable. During the tour, we were looked after 24/7 by Richard, who did an excellent job and was always on hand to offer advice and assistance. The tour was conducted in a modern Land Cruiser, which essentially became our home for three days. It was also comfortable, thanks to the refrigerator and Wi-Fi. All in all, we would like to say thank you or even better Murakoze and would be delighted to have the opportunity to take another tour with Hermosa.

Jyotsna   –  
United States US
Visited: January 2026 Reviewed: Mar 9, 2026

Email Jyotsna  |  50-65 years of age  |  Experience level: 2-5 safaris

Reliable and professional
5/5

We truly enjoyed our time with Pacifique, our driver and guide from Hermosa. He made our travel comfortable by providing water, Wi-Fi, and by customizing the itinerary and stopping at places we wished to visit. He always greeted us with a warm smile and was very friendly.

Pacifique also shared his personal experiences and the story of how he became a tour guide and driver, which made the journey even more interesting. He is very knowledgeable about the animals and birds, and he helped us spot many of them during our visit to Akagera.

Ethan   –  
United States US
Visited: February 2026 Reviewed: Mar 7, 2026

Email Ethan  |  20-35 years of age  |  Experience level: first safari

Pacifique was such incredible guide, he answered all of our questions.
5/5

The entire experience was fantastic. Neither my girlfriend nor I had ever been to East Africa before and we felt right at home. The communication was crystal clear and everything was tailored to our needs. The plan changed a couple of times and Paccy was very accomodating making sure everything was taken care of. Our tour was 4 days long and we loved and felt taken care of every second of it. I'd recommend this tour to anyone looking to get a rich experience of Rwanda.

Trevor   –  
South Africa ZA
Visited: February 2026 Reviewed: Mar 2, 2026

Email Trevor  |  50-65 years of age  |  Experience level: first safari

Professional, warm hospitality on the move!
5/5

A very well structured tour, with a wonderful guide (Godwin) who drive us safely between activities and accommodations. He was well informed on the cultural, wildlife and environment aspects of the journey.
We loved our tour and how it unfolded for us. We covered Golden monkeys, Gorillas, Chimpanzees, Lion, Leopards, Elephants and multiple other wildlife.
Accommodation was always clean and meals left us well satisfied.

Lily   –  
China CN
Visited: February 2026 Reviewed: Feb 16, 2026

Email Lily  |  35-50 years of age  |  Experience level: 2-5 safaris

Best experience
5/5

Choosing this travel agency was the best decision of my trip. In the email responses before my arrival, they replied very promptly and also actively helped me find solutions to my problems. Everything went very smoothly on the day of the trip. Here I must give a good compliment to my driver, Danny. He is the most warm-hearted and responsible driver I have ever met during many trips. He is always caring about me and helping me. Trust me, choose this travel agency, choose Danny! I want to bring my family here again if I have the chance.

Emma   –  
United States US
Visited: February 2026 Reviewed: Feb 15, 2026

Email Emma  |  20-35 years of age  |  Experience level: first safari

Hermosa is responsive, reliable, and an overall great experience.
5/5

I booked the day trip to Volcanoes National Park to see the golden monkeys. My guide, Danny, was right on time in the morning. He was extremely accommodating to me throughout the whole day, ensuring I had everything I wanted. He also is a great conversationalist! The tour itself at the park was well-organized and exactly what is advertised. I'd recommend booking through Hermosa!

Daniel   –  
Germany DE
Visited: January 2026 Reviewed: Jan 29, 2026

Email Daniel  |  20-35 years of age  |  Experience level: first safari

Nice Safariexperience
5/5

Was a very nice trip. Even though we just booked it on short notice, everything was well organized. Richard was a very friendly tour guide and he knows a lot about the animals. Recommend this experience.

Junghyun   –  
South Korea KR
Visited: January 2026 Reviewed: Jan 28, 2026

Email Junghyun  |  20-35 years of age  |  Experience level: 2-5 safaris

Valuable and honest tour agency
5/5

Their price is the most reasonable for solo tourist. And all staffs were very kind and nice. It would be good to go with this agency. I have been scammed before with the tour from hotel, so it would be better to compare the price and choose this agency. They offer tour at reasonable price.

Average User Rating
5.0/5
Rating Breakdown
  • 5 star 222
  • 4 star 2
  • 3 star 1
  • 2 star 0
  • 1 star 0
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