Reviews

Sort By: Date Most Helpful Rating 11-20 of 176 Reviews
Nancy   –  
United States US
Visited: February 2025 Reviewed: Mar 5, 2025

Email Nancy  |  65+ years of age  |  Experience level: 2-5 safaris

Amazing Rwanda Trip
5/5

Our trip to Rwanda was amazing, mostly due to our incredible guide, Pacific. He was very knowledgeable about every aspect of our trip—the history of Rwanda including the genocide, the specifics about chimpanzees, the sad saga of the gorillas, the nuances of the animals we saw on our safari, etc. Our itinerary was well thought out. We saw the chimpanzees and then the gorillas. The accommodations were excellent. We finished our trip with a safari. We hope to come back with our adult children and will definitely use Hermosa again. They were super responsive during our planning stage and also very flexible. We suggested modifications to our itinerary and they easily accommodated. We could not have been more impressed or pleased with Hermosa. We HIGHLY RECOMMEND THEM!! Definitely ask for our Guide, Pacific.

Wendy   –  
United States US
Visited: January 2025 Reviewed: Mar 2, 2025

Email Wendy  |  50-65 years of age  |  Experience level: 2-5 safaris

Hermosa Life Tours and Travel is Awesome!!
5/5

Hermosa Life Tours and Travel is amazing and they took very good care of 6 of us during our once in a life time trip! You don’t have to look for another company because this is the one! Oreste, Yvonne and her team are incredible. They provided all the information we needed before our 7-day ape trekking adventure. We requested distilled water for my husband allergy and they got it.

Due to our flight cancellation from US to Brussels, 5 of us were rebooked last minute to 3 different flights. Our amazing guide, Pacci/Pacifique went to the airport and picked us up three different times with a big smile even though the last flight arrived at 2 am. Four checked-in suitcases were lost. However, Yvonne and Pacci got out of their way to get our suitcases delivered to our hotel the day before our gorilla trekking so we could hike with their proper hiking gear.

Pacci is a safe, punctual, knowledgeable, reliable and pleasant guide/driver. We felt safe and enjoyed his company very much. He gave us friendly reminders to ensure that we have proper gear. Please ask for him as your guide.

We cannot thank Hermosa enough for their excellent service!

Sarbani   –  
Germany DE
Visited: February 2025 Reviewed: Feb 26, 2025

Email Sarbani  |  50-65 years of age  |  Experience level: 2-5 safaris

Excellent service
5/5

I travelled to Rwanda for work but did not want to leave the country without doing a Kigali city tour and visit the famous Volcano National Park - home to the famous mountain gorillas, golden monkeys and the resting place of Dian Fossey. I booked Hermosa travels on short notice and had a wonderful experience throughout. My Guide Nr. Bosco was a wonderful young man, wonderfully informed and well read. All went very well from my Kigali day to travel to the park, guides, hiking etc

John Walmsley   –  
United Kingdom UK
Visited: February 2025 Reviewed: Feb 21, 2025

Email John Walmsley  |  65+ years of age  |  Experience level: over 5 safaris

Another Excellent Trip
5/5

My wife and I went with Hermosa in 2024 when we did the Gorilla Trek and had a fantastic experience with them so when we decided to go again in 2025 there was never any doubt that we would be using Hermosa yet again. Once more they were an absolute delight, a company I have full confidence in which counts for so much when booking a holiday. I was assisted all the way by Yvonne and Oreste, both of them responded instantly to any questions I had and they made sure everything was absolutely perfect. Our driver/guide was Augustin, who went above and beyond to make sure we had a fabulous time. Hermosa are the sort of company who take great pride in their work and who's first thought is to make sure that the customer is completely satisfied. Whether it be communication, service, reliability or the whole holiday, Hermosa make certain that the customer is looked after and has a marvellous time.

Mike   –  
United States US
Visited: February 2025 Reviewed: Feb 21, 2025

Email Mike

Richard was absolutely amazing; very knowledgeable and also very polite and accommodating.
5/5

It was great working with Hermosa. They delivered what they promised.

Anette   –  
Sweden SE
Visited: February 2025 Reviewed: Feb 14, 2025

Email Anette  |  50-65 years of age  |  Experience level: 2-5 safaris

The safari was fantastic!
5/5

The safari was 10/10. The car, the driver and the guide (same person) was fantastic. The accomodation was also very good. The guide was very engaged and had a very good knowledge about the animals and spesific all the birds.

Tanya   –  
United States US
Visited: January 2025 Reviewed: Feb 8, 2025

Email Tanya  |  50-65 years of age  |  Experience level: first safari

Responsive and professional
5/5

Amazing experience from start to finish. The office was very responsive to all of our requests during the planning phase. The trip was completely customized to our interests.

Our guide Abou was amazing. Friendly, knowledgeable, always on time and a great conversationalist.

Mohammed   –  
United Arab Emirates AE
Visited: January 2025 Reviewed: Jan 29, 2025

Email Mohammed  |  20-35 years of age  |  Experience level: first safari

Smooth, clear communication, simplified process to work with them.
5/5

Service and communication was very good before the trips which made you feel at ease that your with a good guiding company. Although your paying a bit more, it’s worth the private ride provided and professional tour guides that ensure you get taken good care off in any activity (we did Gorilla trek and the Akegera Safari) as our guide Richard gave us a lot of info about the country and the animals there.

Christina and Jürgen   –  
Austria AT
Visited: January 2025 Reviewed: Jan 28, 2025

Email Christina and Jürgen  |  50-65 years of age  |  Experience level: first safari

Never miss Akagera National Park
5/5

We recently had the privilege of visiting Akagera National Park, and it was truly an unforgettable experience! Our guide, Richard, was absolutely amazing and played a huge role in making this trip so special.

Richard's knowledge of the park’s fauna and flora was exceptional. He seemed to know everything about the animals, birds, and plants, and he was always eager to share fascinating insights and answer all of our questions. His passion for wildlife and conservation was contagious, and it gave us a deeper appreciation for the beauty and importance of Akagera.

The safari itself was breathtaking — from spotting majestic lions and elephants to watching herds of antelope and buffalo in their natural habitat. Richard had a sharp eye for finding animals we would have otherwise missed, and his ability to anticipate their behavior gave us unique moments to observe them up close.

On top of that, Richard’s warm personality and professionalism made us feel comfortable and well taken care of throughout the trip. It was clear he genuinely cared about creating the best possible experience for us.

We highly recommend Akagera National Park to anyone who loves nature and adventure, and if you can, ask for Richard as your guide — you won’t regret it!

Jimmy frisen   –  
Canada CA
Visited: December 2024 Reviewed: Jan 24, 2025

Email Jimmy frisen  |  20-35 years of age  |  Experience level: 2-5 safaris

Reliable tour company in rwanda
5/5

We chouse this company to organise our trip to rwanda in December and everything went well as we planned we so gorillas, lions, giraphe and the rich culture overall the company is professional

Average User Rating
5.0/5
Rating Breakdown
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  • 4 star 1
  • 3 star 1
  • 2 star 0
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