A few of the Viatu team members!
Viatu
- Office In:
-
Switzerland
- Size:
- 10-20 employees (Founded in 2020)
- Member Of:
- Regenerative Travel, Future of Tourism, UN Global Compact, 1% For the Planet & B-Corp
- Tour Types:
- Custom mid-range & luxury tours that can start every day
- Destinations:
- Price Range:
- $289 to $2,893 per person per day (USD, excl. int'l flights)
Reviews
NL
Email Luke | 20-35 years of age | Experience level: 2-5 safaris
extremely helpful, friendly, responsive and they think along very well
After our own deep dive into the research for Namibia with quickly came to the conclusion it wasn't going to be easy. (this is coming from a couple that loves to travel and always books everything themselves).
We then got in contact with Viatu and they asked the right questions and understood our vision for the trip perfectly.
They put together multiple variations of the trip and shared them via an interactive web page which is really helpful! We even used this page during our trip a lot :)
During our trip we got our dedicated contact persion which responded very quickly and was helpful as well.
The trip it's self was amazing too, would recommend Namibia to everyone!
lastly, Knowing how expensive Namibia is, we feel this was very good value for our money.
Reply from Viatu
Posted on Apr 15, 2026Thank you so much for the wonderful review, Luke!
It really means a lot to us to hear that the whole experience felt so seamless, from the planning stages all the way through to the trip itself. We loved getting to understand your vision and finding the right fit for you.
So happy to hear the interactive page came in handy out there too, that honestly made our day!
Namibia is such an incredible destination and we are thrilled it delivered on every level. Knowing it felt like great value as well means a lot to us.
We really hope to help you plan your next African adventure again soon!
BR
Email Renan Lobato | 35-50 years of age | Experience level: first safari
Amazing
Michelle was a fantastic travel agent. She made excellent bookings at a competitive price. The only problem we had was with the car rental company, but she resolved it quickly and made sure everything went smoothly.
Reply from Viatu
Posted on Apr 14, 2026Thank you for sharing this with us. Reviews like yours remind us why we love what we do. We put a lot of care into every booking, and it's wonderful to know that Michelle came through. Looking forward to helping you plan the next one.
AR
Email Claudio Pariewski | 65+ years of age | Experience level: 2-5 safaris
Everything promised was fulfilled and more
Everything promised was fulfulled and more, you will enjoy very much the experience
Reply from Viatu
Posted on Apr 5, 2026Hi Claudio, thank you for your feedback.
We are overjoyed that we managed to not only meet but exceed your travel expectations and make it a memorable trip.
Thank you for choosing Viatu and hope to see you again soon to experience more of the magic that Africa has to offer.
Email Anne-Marie | 50-65 years of age | Experience level: 2-5 safaris
Excellent
Mardi arranged an absolutely excellent Namibia trip for 4 of us. It was within the specified budget, bespoke, included all the things we wanted and more at her very wise suggestion.
I would highly recommend her and Viatu and would definitely use them again
Reply from Viatu
Posted on Mar 30, 2026Hi Anne-Marie,
Thank you for sharing your experience travelling with Viatu! Our consultants always go above and beyond to curate memorable experiences for our guests so we're very happy to hear that you had an amazing trip!
-Viatu
CH
Email Patricia | 50-65 years of age | Experience level: 2-5 safaris
Simone is just fantastic - book with her
This is now my second trip to Namibia and fourth trip with Viatu overall. We booked again with Simone who planned everything nicely for us, a group of 8.
This time we chose a slightly different route based on Simone's recommendation and we loved every bit of it.
We had a few challenges and short notice change along the way. For instance we had some flat tires and booked a short notice hot air balloon flight but the team at Viatu helped us out swiftly and competently - even during weekends and evenings.
Thank you for the great memories.
Reply from Viatu
Posted on Apr 14, 2026We really appreciate you taking the time to write this. It's always a pleasure when a trip comes together the way it should, and hearing that from you means a great deal to us. Hope to see you back soon!
Email Lindsay | 20-35 years of age | Experience level: 2-5 safaris
Didn't meet expectations - we wish we booked it ourselves.
The itinerary planning and booking process was generally smooth. Communication during the planning phase was adequate, and it was easy to make adjustments to the itinerary both before and after booking. The platform and team made it relatively straightforward to build the trip.
Unfortunately, once the trip began, the level of service dropped significantly. We received no proactive communication from Viatu while we were traveling. Early in the trip we realized we needed to contact each hotel or safari lodge directly a few days prior to arrival in order to confirm check-in details. In multiple instances, the check-in times we received from the properties did not match the information provided by Viatu. For a service positioned as a curated travel experience, we expected more reliable coordination and support during the trip itself.
We booked this trip as our honeymoon, and candidly, we feel we likely would have had a better overall experience planning the trip ourselves. Over 16 nights we stayed in six different locations, primarily 4-star accommodations, ending with a 5-star luxury safari experience on a private reserve. In reality, only one accommodation truly stood out as exceptional (Tamodi Estates in Plettenberg Bay). We actually preferred our 4-star safari experience over the 5-star lodge, which cost roughly three times more. Additionally, one property in the Winelands was so poor that it was surprising to see it included in a professionally curated itinerary.
It was also uncomfortable that nearly every property asked the purpose of our visit and seemed unaware that we were on our honeymoon. In several cases, staff expressed surprise and said they wished they had known in advance so they could have done something special. This felt like a significant missed opportunity. One of the main reasons to use a travel advisor or agency is their ability to communicate key details to partner properties and help create memorable experiences for special occasions. That coordination did not appear to happen here.
Overall, while the trip itself was enjoyable, the level of curation, communication, and attention to detail did not meet the expectations we had for a professionally planned honeymoon experience. In hindsight, the value of booking through Viatu was not clear, and we believe we likely would have had a better and more tailored experience arranging the trip independently.
Reply from Viatu
Posted on Mar 17, 2026Hi Lindsay, thank you for the feedback. We’re genuinely sorry your experience fell short, particularly during such an important trip. We are investigating this internally as we speak, and someone from our team will reach out to you directly to resolve this. We appreciate your patience while we get to the bottom of it.
NL
Email Seb | 50-65 years of age | Experience level: over 5 safaris
Self-drive safari Namibia
We got a very nice itinerary for our trip to Namibia created by Simone which didn't need any alterations according to our specs. Arriving in Windhoek the car was ready and in a very good state, the lodges and campsites where amazing, even above expectation and we had a really good time!
We will certainly book our next self drive vacation again with Viatu!
Reply from Viatu
Posted on Mar 30, 2026Hi Seb! Thank you for sharing your experience travelling with Viatu! We're very happy to hear that you had an amazing trip and that your consultant Simone made it quite special. We hope to see you for more African adventures soon and thank you for choosing Viatu.
CH
Email Fabrice | 35-50 years of age | Experience level: 2-5 safaris
Outstanding support prior and during our trip
Viatu and especially Mardi have been amazing in putting together this trip, accomodating all our special requests and all of that very last minute. The lodges were stunning, and the staff super friendly. We loved every minute.
Reply from Viatu
Posted on Apr 14, 2026Hi Fabrice!
Feedback like this keeps us going — thank you! We're proud of the service we offer at Viatu, and it's great to have that reflected in your experience. We'd love to help you explore somewhere new next time.
AT
Email Lisa | 35-50 years of age | Experience level: first safari
Professional, reliable and full of good tips
Throughout the entire trip, we noticed that someone had really put a lot of thought into this. It worked out great.
Reply from Viatu
Posted on Feb 10, 2026Dear Lisa,
Thank you for sharing your experience travelling with Viatu! Our consultants always go above and beyond to curate memorable experiences for our guests so we're very happy to hear that you had an amazing trip!
-Viatu
BR
Email Nick Burridge | 35-50 years of age | Experience level: first safari
Perfect travel planner for a family holiday in South Africa
From our first impressions of Viatu which came from viewing their excellent website, through the online planning process, follow up planning calls with our agent (the wonderful Mardi) and finally the communication throughout the trip, we were extremely satisfied with Viatu’s service.
Mardi was able to plan a trip that was wonderfully well balanced, that offered a wide range of activities, experiences and accommodation styles, yet never felt rushed.
We couldn’t recommend Viatu any more highly and will certainly be using them the next time we decide to return to Africa.
Reply from Viatu
Posted on Feb 10, 2026Dear Nick,
Thank you for sharing your experience travelling with Viatu. We are so happy that Mardi was able to plan such a memorable trip for you and we hope to see you again soon!