A few of the Viatu team members!
Viatu
- Office In:
-
Switzerland
- Size:
- 10-20 employees (Founded in 2020)
- Member Of:
- Regenerative Travel, Future of Tourism, UN Global Compact, 1% For the Planet & B-Corp
- Tour Types:
- Custom mid-range & luxury tours that can start every day
- Destinations:
- Price Range:
- $293 to $2,932 per person per day (USD, excl. int'l flights)
Reviews
Email Lindsay | 20-35 years of age | Experience level: 2-5 safaris
Didn't meet expectations - we wish we booked it ourselves.
The itinerary planning and booking process was generally smooth. Communication during the planning phase was adequate, and it was easy to make adjustments to the itinerary both before and after booking. The platform and team made it relatively straightforward to build the trip.
Unfortunately, once the trip began, the level of service dropped significantly. We received no proactive communication from Viatu while we were traveling. Early in the trip we realized we needed to contact each hotel or safari lodge directly a few days prior to arrival in order to confirm check-in details. In multiple instances, the check-in times we received from the properties did not match the information provided by Viatu. For a service positioned as a curated travel experience, we expected more reliable coordination and support during the trip itself.
We booked this trip as our honeymoon, and candidly, we feel we likely would have had a better overall experience planning the trip ourselves. Over 16 nights we stayed in six different locations, primarily 4-star accommodations, ending with a 5-star luxury safari experience on a private reserve. In reality, only one accommodation truly stood out as exceptional (Tamodi Estates in Plettenberg Bay). We actually preferred our 4-star safari experience over the 5-star lodge, which cost roughly three times more. Additionally, one property in the Winelands was so poor that it was surprising to see it included in a professionally curated itinerary.
It was also uncomfortable that nearly every property asked the purpose of our visit and seemed unaware that we were on our honeymoon. In several cases, staff expressed surprise and said they wished they had known in advance so they could have done something special. This felt like a significant missed opportunity. One of the main reasons to use a travel advisor or agency is their ability to communicate key details to partner properties and help create memorable experiences for special occasions. That coordination did not appear to happen here.
Overall, while the trip itself was enjoyable, the level of curation, communication, and attention to detail did not meet the expectations we had for a professionally planned honeymoon experience. In hindsight, the value of booking through Viatu was not clear, and we believe we likely would have had a better and more tailored experience arranging the trip independently.
Reply from Viatu
Posted on Mar 17, 2026Hi Lindsay, thank you for the feedback. We’re genuinely sorry your experience fell short, particularly during such an important trip. We are investigating this internally as we speak, and someone from our team will reach out to you directly to resolve this. We appreciate your patience while we get to the bottom of it.
NL
Email Seb | 50-65 years of age | Experience level: over 5 safaris
Self-drive safari Namibia
We got a very nice itinerary for our trip to Namibia created by Simone which didn't need any alterations according to our specs. Arriving in Windhoek the car was ready and in a very good state, the lodges and campsites where amazing, even above expectation and we had a really good time!
We will certainly book our next self drive vacation again with Viatu!
Reply from Viatu
Posted on Mar 30, 2026Hi Seb! Thank you for sharing your experience travelling with Viatu! We're very happy to hear that you had an amazing trip and that your consultant Simone made it quite special. We hope to see you for more African adventures soon and thank you for choosing Viatu.
CH
Email Fabrice | 35-50 years of age | Experience level: 2-5 safaris
Outstanding support prior and during our trip
Viatu and especially Mardi have been amazing in putting together this trip, accomodating all our special requests and all of that very last minute. The lodges were stunning, and the staff super friendly. We loved every minute.
Reply from Viatu
Posted on Apr 14, 2026Hi Fabrice!
Feedback like this keeps us going — thank you! We're proud of the service we offer at Viatu, and it's great to have that reflected in your experience. We'd love to help you explore somewhere new next time.
AT
Email Lisa | 35-50 years of age | Experience level: first safari
Professional, reliable and full of good tips
Throughout the entire trip, we noticed that someone had really put a lot of thought into this. It worked out great.
Reply from Viatu
Posted on Feb 10, 2026Dear Lisa,
Thank you for sharing your experience travelling with Viatu! Our consultants always go above and beyond to curate memorable experiences for our guests so we're very happy to hear that you had an amazing trip!
-Viatu
BR
Email Nick Burridge | 35-50 years of age | Experience level: first safari
Perfect travel planner for a family holiday in South Africa
From our first impressions of Viatu which came from viewing their excellent website, through the online planning process, follow up planning calls with our agent (the wonderful Mardi) and finally the communication throughout the trip, we were extremely satisfied with Viatu’s service.
Mardi was able to plan a trip that was wonderfully well balanced, that offered a wide range of activities, experiences and accommodation styles, yet never felt rushed.
We couldn’t recommend Viatu any more highly and will certainly be using them the next time we decide to return to Africa.
Reply from Viatu
Posted on Feb 10, 2026Dear Nick,
Thank you for sharing your experience travelling with Viatu. We are so happy that Mardi was able to plan such a memorable trip for you and we hope to see you again soon!
AT
Email Daniel | 35-50 years of age | Experience level: first safari
Great Tour in Namibia
Namibia is a beautiful country and its very uncomplicated to stay there. People are very friendly and helpful. Just enjoy the beautiful nature and let things happen. We definitiv come back.
Reply from Viatu
Posted on Apr 14, 2026Hi Daniel!
Thank you for taking the time to write such a stellar review. Namibia is certainly a gem of a destination! We're proud of the service we offer at Viatu, and it's great to have that reflected in your experience.
We'd love to help you explore somewhere new next time.
Email Berna | 35-50 years of age | Experience level: first safari
Tailored lucury safari get away
We had an amazing experience with viatu. Very experienced, professional team and great communication. Mardi who helped us with our booking was very perceptive to our requests and organised us an experience beyond our imagination.
Reply from Viatu
Posted on Apr 14, 2026So glad to hear this, and thank you for the kind words. Great travel doesn't happen by accident — it takes a team that genuinely cares, and we're lucky to have that at Viatu. We look forward to doing it all again for you.
very friendly and reliable in all organizational matters
Comunication, reliability and the tour itself with overnightstand in lalibela was excellent, price was fine with short-term booking and transfer
Reply from Viatu
Posted on Jan 27, 2026Hi Jurgen & Anke!
We appreciate you taking the time to share the wonderful experience you had on your trip. We are pleased that you had an amazing stay and want to thank you for travelling with Viatu.
AT
Email Kathrin | 35-50 years of age | Experience level: first safari
Competent, friendly, and personalized Advice with always prompt feedback
Although we ultimately didn’t book our Namibia trip with Viatu, I would like to once again thank Luisa for her extremely competent advice, her individually tailored travel suggestions, as well as the straightforward communication and her always timely responses.
Reply from Viatu
Posted on Jan 27, 2026Hi Kathrin! We are so glad that you were happy with Luisa's service delivery and hope you will consider Viatu again for more memorable travel experiences.
DE
Email jenny | 20-35 years of age | Experience level: 2-5 safaris
Very convenient, well organized trip, exactly as we wanted it
We were more than happy to have chosen viatu for our special trip. They prepared us a lovely route, let us select between wonderful stays and we could modify almost everything. They also provided helpful recommendations for on the go and were always reachable if we had questions or short-term requests. We would definitely go via viatu again to any country in Africa.
Reply from Viatu
Posted on Jan 20, 2026Hi Jenny,
Thank you so much for your lovely feedback! We’re thrilled to hear that the trip was exactly what you hoped for and that you enjoyed the flexibility and support along the way. It was a pleasure planning this special journey for you, and we’d love to welcome you back for another African adventure anytime.
-Viatu