Reviews

Average User Rating
4.9/5

Rating Breakdown
  • 5 star 72
  • 4 star 2
  • 3 star 0
  • 2 star 0
  • 1 star 0

Sort By: Date Most Helpful Rating 1-10 of 74 Reviews
Jiayi   –  
United States US
Visited: September 2026 Reviewed: Sep 21, 2026

Email Jiayi  |  20-35 years of age  |  Experience level: first safari

Great experience
5/5

We had such a great experience and would happily recommend Guide Simon to anyone planning a safari.

Carolyn was amazing from the very beginning. She always replied quickly, understood exactly what we were looking for, and was super flexible whenever we wanted to adjust the itinerary. Communication was easy and smooth the whole time, which made us feel very comfortable and confident about the trip.
Our guide Simon was fantastic. His car was always clean, and he even cleaned it during the trip so we could start every day with a fresh and tidy vehicle. It may sound like a small detail, but after spending long days on safari, we really appreciated it.
Simon is also an excellent driver. His driving was so smooth that sometimes you almost forgot you were on rough safari roads. We always felt safe and comfortable with him, and honestly, we feel very lucky that Simon was our guide.
One more recommendation: if your itinerary includes Nakuru, definitely consider staying at The Cliff. We absolutely loved it. The hotel is beautiful and was easily one of our favorite stays of the whole trip.

Thank you Carolyn, Simon, and the Pallid team for an unforgettable safari!

jane   –  
China CN
Visited: August 2026 Reviewed: Sep 20, 2026

Email jane  |  50-65 years of age  |  Experience level: first safari

It's a company that responds really quickly
4/5

Carolyn is very patient, responds positively, the hotel we booked is great, and we were very lucky to see Mount Kilimanjaro.

Maria   –  
United States US
Visited: August 2026 Reviewed: Sep 14, 2026

Email Maria  |  20-35 years of age  |  Experience level: first safari

Great experience
5/5

I had such an amazing experience and truly enjoyed every moment of my trip! Our guide, Joseph, was knowledgeable, friendly, attentive, and always willing to go the extra mile to make sure we had the best possible experience.

Yvonne was also wonderful from beginning to end. Both she and our guide were extremely attentive and accommodating, even when we had additional requests along the way. I would highly recommend them to anyone planning a trip to Kenya.

Kiya   –  
United States US
Visited: August 2026 Reviewed: Sep 14, 2026

Email Kiya  |  20-35 years of age  |  Experience level: first safari

Would book with them again!
5/5

We loved our Safari and would book with Pallid again. Carolyn was extremely professional and helped us with every step leading up to the Safari, during the Safari and even afterwards. Also, we had great guides for Maasai Mara and Serengeti. Anytime we had questions Carolyn was very prompt in her responses as well. The only area of improvement would be the box lunches from the lodges and we didn’t like our stay at Ang'ata Ngorongoro Camp but everywhere else (The Cliff, Zebra River West Camp and Matawi) was nice and the hospitality was amazing.

Yury   –  
Belarus BY
Visited: August 2026 Reviewed: Aug 16, 2026

Email Yury  |  35-50 years of age  |  Experience level: first safari

Only positive emotions starting from the first contact.
5/5

High level of service and supports. All my requests (changes in scheduling, hotel upgrade, booking local flight, change route, etc) processed quickly and professionally. Driver Simon simply the best.

Cleo   –  
China CN
Visited: August 2026 Reviewed: Aug 15, 2026

Email Cleo  |  20-35 years of age  |  Experience level: first safari

Very professional, great experience
5/5

Carolyn has been incredibly helpful throughout the whole time; and our guide Eric is very professional, can quickly help us locate animals. Pallid is a great tour company that not only helped us with our booking (we booked one week before the trip), but also quickly adjusted with our sudden change of plan. We had a great time and will definitely come back for more.

Steve   –  
United States US
Visited: July 2026 Reviewed: Aug 9, 2026

Email Steve  |  35-50 years of age  |  Experience level: first safari

A well crafted custom experience
5/5

Carolyn and Lee at Pallid Safaris helped craft and execute a great safari experience, one that both met my needs and went beyond my expectations. I selected Pallid based on how Carolyn listen to and work with my ideas, but also made suggestions that improved upon them. Together, we built a schedule that included Nairobi National Park, Ol Pejeta Conservancy, Lake Najuru, and Masai Mara, with a fair price for the camps and experiences I expected. Lee as my guide was then able to customize as we went, making some small changes along the way to meet our requests. It was a great overall experience and I would be happy to use them again.

TENNIS AND TRAVEL JH   –  
Mexico MX
Visited: July 2026 Reviewed: Jul 17, 2026

Email TENNIS AND TRAVEL JH  |  50-65 years of age  |  Experience level: first safari

Great Service from Carolyn and Pallid Safaris. Great Safari
5/5

Carolyn W provided exceptional service in evaluating options and booking our safari. We visited 4 parks. Our driver and guide, Simon, was exceptional.

I highly recommend Pallid Safaris. I am booking a second tour with them now.

Sandeep   –  
United States US
Visited: June 2026 Reviewed: Jul 8, 2026

Email Sandeep  |  35-50 years of age  |  Experience level: first safari

Carolyn was warm, responsive and available to answer all questions.
5/5

Pallid is one of the best your operators I have ever used. Carolyn our point of contact was patient and responsive to all questions.

She always checked on every aspect of our travel and we had the pleasure of meeting her in person. Lee our driver and tour guide was extremely engaged, warm and paid great attention to detail.

This was once in a lifetime experience for us and the travel company made it even more special. Would recommend them to anyone!

Ivy   –  
Malaysia MY
Visited: May 2026 Reviewed: May 27, 2026

Email Ivy  |  20-35 years of age  |  Experience level: first safari

Excellent safari experience with thoughtful service for solo travellers
5/5

I had an amazing experience with Pallid Safaris from the very beginning until the end of my trip.

One of the main reasons I chose them initially was because of how transparent and detailed their quotation was. Everything was clearly broken down, and they even provided multiple accommodation options ranging from mid-range to luxury with the corresponding prices, which made it very easy for me to choose based on my comfort and budget.

Carolyn, the tour consultant, was also incredibly patient and accommodating with my requests and itinerary adjustments before the trip. Communication throughout the planning process was smooth and reassuring, especially as a solo traveller visiting Kenya for the first time.

During the safari itself, the service exceeded my expectations. Carolyn even arranged a surprise birthday cake and an upgrade at my camp in Maasai Mara, which genuinely touched me.

My driver and guide, Lee, was fantastic throughout the trip. He is very knowledgeable about the wildlife and shared many interesting and fun facts about the animals and their behaviour during our game drives. He is also a very skilled and careful driver, which made me feel safe and comfortable the entire time, even on the long drives and rough safari roads.

What I appreciated most was how comfortable and at ease they made me feel as a solo traveller. On my last day, Carolyn & Lee even helped bring me to a local supermarket so I could buy some Kenyan-made items and souvenirs to bring home, which I really appreciated.

Overall, I had a wonderful safari experience and would definitely recommend Pallid Safaris to anyone planning a trip to Kenya, especially solo travellers looking for a reliable, thoughtful, and well-organised safari company.

Average User Rating
4.9/5
Rating Breakdown
  • 5 star 72
  • 4 star 2
  • 3 star 0
  • 2 star 0
  • 1 star 0
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