Reviews

Sort By: Date Most Helpful Rating 11-20 of 46 Reviews
Rachael   –  
United Kingdom UK
Visited: May 2023 Reviewed: Jun 11, 2023

Email Rachael  |  50-65 years of age  |  Experience level: first safari

Tour guide went over and above
4/5

David collected us from the airport late at night to deliver us to our hotel. Lovely, chatty and informative about Nairobi.
The following morning Eliud collected us from the hotel (next time will stay there longer!) and we drove to Aberdare National Park. Such an easy man to talk to!
After a night at The Ark, drove to Lake Nakuru where local knowledge and experience showed. Such a variety of animals to see, way beyond expectations! Wonderful experience before driving to Masai Mara.
Eliud’s experience here showed and although the Big Five remained elusive we saw and experienced so much.
I had an allergy difficulty where there and although Ruphina had kept in touch, when I described what had happened I got a 4 word reply. The contents of the Safari lunch all had allergens of mine in them, I had an apology from the hotel, but didn’t eat lunch as didn’t want to end up using my epi-pens in such a remote area. I did expect more concerning a potential life threatening event - less safe than being parked next to hyenas and lions!
Glad we took a Safari vehicle, well worth it in Masai Mara as many routes we took would’ve been unavailable.
Now need to start saving pennies to return!

Reply from Kenya Tulia Safari Holiday Arcade
Reply from Kenya Tulia Safari Holiday Arcade
Posted on Sep 28, 2023

Hello Rachael, thank you for your feedback and I am really sorry to hear that you had an allergic reaction while on safari. Next time we will be sure to get clients' dietary concerns, so as to also advise the hotels on the same and avoid such incidences. Other than that, we are glad that you still had a good time with us and hoping to plan your next safari soon. Please also recommend us to your family and friends.

Tanya   –  
United Kingdom UK
Visited: January 2023 Reviewed: Apr 14, 2023

Email Tanya  |  35-50 years of age  |  Experience level: first safari

Fantastic personalised service.
5/5

From beginning to end the communication, friendliness and attention to detail was fantastic. I cannot speak highly enough of Blessed Edith and her company. She replied swiftly and informatively to my (many) emails.

This was our first ever time to Kenya and we were travelling with an 8 year old and an 11 year old. Edith took this into consideration with her itinerary suggestions and accommodation from our initial list of things we wanted to do and areas we wanted to travel. The service was so personalised to us as a family as so flexible which made the planning stages so enjoyable.

Any worries we had (as this was our first ever visit to Kenya) disappeared the moment we were met at the airport and taken to our first hotel and our continued days.
From the beginning of our tour to end our drivers were friendly and happy to be flexible in the itinerary and always on time. The vehicles were always clean and comfortable with water available. The drivers were easy to contact via text or telephone as well.

The Masai Mara was a definite highlight of our tour (incredible) but Amboseli and Lake Nakuru did not disappoint with unique lodgings and incredible views of the animals and the most fantastic guides. Edith also has a few wonderful surprises organised for us which again highlights how she always went above and beyond. We have memories that will last a lifetime.
I cannot recommend Kenya Safari Arcade enough and cannot wait to plan to come for the migration on our next visit with them.

Reply from Kenya Tulia Safari Holiday Arcade
Reply from Kenya Tulia Safari Holiday Arcade
Posted on Sep 28, 2023

Hello Tanya, thank you very much for your review and the positive feedback. Looking forward to planning your trip again. Don't forget to recommend us to your family and friends.

Santiago   –  
Colombia CO
Visited: August 2022 Reviewed: Mar 22, 2023

Email Santiago  |  20-35 years of age  |  Experience level: first safari

Very confident, very kind, everything was reallty good!
5/5

We really enjoyed the trip, everything was as we planned. The hotels (serena hoteles) were amazing! it was a really good experience, the guide was a very good, respectfull guy, he knows everything about the animals and Masai Culture.

Reply from Kenya Tulia Safari Holiday Arcade
Reply from Kenya Tulia Safari Holiday Arcade
Posted on Sep 28, 2023

Hello Santiago, thank you very much for your review. We really appreciate you choosing us to book your safari. Looking forward to planning your next trip and please also recommend us to your family and friends.

Luciana Esteves   –  
Brazil BR
Visited: January 2023 Reviewed: Feb 23, 2023

Email Luciana Esteves  |  35-50 years of age  |  Experience level: 2-5 safaris

Perfect!
5/5

The agency is super reliable and helpful. Ruphina is wonderful and is always available to help with whatever is needed. Highly recommend.

Reply from Kenya Tulia Safari Holiday Arcade
Reply from Kenya Tulia Safari Holiday Arcade
Posted on Sep 28, 2023

Hello Luciana, thanks you so much for choosing us and looking forward to planning your next safari. Don't forget to recommend us to your friends and family. Cheers!!

James   –  
United Kingdom UK
Visited: January 2023 Reviewed: Feb 20, 2023

Email James  |  35-50 years of age  |  Experience level: 2-5 safaris

Highly Recommend!
5/5

3 day trip, fantastic overall- everything went very smoothly. Joe was wonderful, very accommodating and we couldn’t have had a better guide and driver. The trip was a pleasure from start to finish.

Reply from Kenya Tulia Safari Holiday Arcade
Reply from Kenya Tulia Safari Holiday Arcade
Posted on Sep 28, 2023

Hello James, thank you for your feedback and looking forward to organizing your next trip.

Guy   –  
United Kingdom UK
Visited: October 2022 Reviewed: Nov 2, 2022

Email Guy  |  20-35 years of age  |  Experience level: over 5 safaris

Helpful, Responsive, Proactive
5/5

Had an excellent experience with Kenya Safari Arcade. I booked a 2 night trip to Samburu, and the team were very accommodating when it came to organising a lodge to stay in. The original lodge I was due to stay in was unavailable, but the team were able to organise an alternative lodge. Great communication throughout and would use again

Choden Gyatso   –  
India IN
Visited: October 2022 Reviewed: Oct 24, 2022

Email Choden Gyatso  |  35-50 years of age  |  Experience level: first safari

Highly recommended tour operators .
5/5

We booked through Ruphina of Kenya safari arcade who was so accommodating and patient with all our queries and requirements .a special mention to Ruphina for going the extra mile in helping me to organize a surprise gift for my partner in Kenya . It was the best experience ever and we can't thank you enough!!
The whole trip went off without any hitch right from the beginning. Steve was our man on the ground. He was so professional, warm , and patient that we felt right at ease with him ! The vehicle was always kept so clean and the knowledge and little stories he shared with us have .ade the trip so much more memorable. We can't recommend them enough ! Please ask for Steve and ruphina when you book through them and your trip will be guaranteed to be exceptional! We have recommended them to all our family and friends who wish to visit Kenya , the most generous and beautiful country !

Pepo García   –  
Spain ES
Visited: August 2022 Reviewed: Aug 22, 2022

Email Pepo García  |  50-65 years of age  |  Experience level: 2-5 safaris

Fantastic
5/5


I have nothing but good words. The treatment has been unbeatable, the contact very fluid, the staff excellent and the route and the wonderful hotels chosen.

Miguel Martínez   –  
Spain ES
Visited: June 2022 Reviewed: Aug 19, 2022

Email Miguel Martínez  |  35-50 years of age  |  Experience level: first safari

Helpful
5/5

They offered an Ashnil Samburu 3 days-2 nights package at a good price and adapted as a flying safari. In addition they made the reservations for all the internal flights I needed during my trip and communicated all the updates about the flight schedule, so they made my trip to be easier.

Catarina   –  
Portugal PT
Visited: July 2022 Reviewed: Aug 18, 2022

Email Catarina  |  20-35 years of age  |  Experience level: first safari

Great
5/5

It was an incredible experience! We could see lots of animals and the guide was very helpful and tried to explain everything in detail. Everything about the tour was very organized and the accommodations were great too. We definitely recommend Kenya Safari Arcade.

Average User Rating
5.0/5
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