Reviews

Sort By: Date Most Helpful Rating 81-90 of 129 Reviews
Michelle W   –  
Australia AU
Visited: October 2018 Reviewed: Nov 5, 2018

Email Michelle W  |  35-50 years of age  |  Experience level: first safari

Flawless!
5/5

Ker & Downey were fabulous..
Emma looked after us in every possible way making sure our Botswana adventure exceeded our expectations.
Communication & service was outstanding right from early discussions through to returning home.. incl a little hiccup mid way, which was sorted promptly & without fuss..
Our adventure of a lifetime may just have become one of many!
Will definitely choose Ker & Downey again..

David & Joan   –  
Canada CA
Visited: September 2018 Reviewed: Nov 4, 2018

Email David & Joan  |  50-65 years of age  |  Experience level: first safari

Highly professional, knowledgeable, great attention to to detail and a delight to work with.
5/5

We are experienced, independent travelers who usually make our own arrangements. But for a bespoke, three-week adventure for just the two of us to some pretty remote areas of Botswana and South Africa, we knew we needed a trip manager with deep expertise. Boy did we select a great company. Our adventurist Emma Perrin and our Customer Experience Coordinator Razaan Abrahams were superb and their services went far beyond anything we could reasonably have expected. Nothing was impossible, including switching dates and reorganizing the entire itinerary halfway through the planning period, just to enable us to spend three nights at an accommodation that was on our bucket wish list. Emma just seemed to "get us" from the beginning and her suggestions on what we might want to include on our trip were brilliant. She really knows her stuff and it showed up over and over in the eventual enjoyment of our trip, which was the best one we have ever taken. This is a company with extraordinary contacts (as we learned from staff at the camps where we stayed), flawless execution and instant communication while you're on your trip. They even supply you with a mobile phone app that contains every detail of your itinerary and can be used offline, important when you're out of Internet and mobile range. We appreciated their attention to detail in planning, since everything we could possibly have wanted was taken care of prior to our arrival at each and every bush camp. At airports and air strips, we were met and transferred without confusion or delay and on the one occasion when there was a minor glitch, Emma remedied it quickly. (They are always instantly available by phone, email, WhatsApp, Skype or whatever system you're using. Very impressive) The best thing, though, was that their advice, experience and responsiveness to what we said we wanted to see and do in Africa made this trip an absolute joy from start to finish. We cannot recommend them highly enough and would definitely use Ker & Downey again.

John B.   –  
United States US
Visited: September 2018 Reviewed: Oct 16, 2018

Email John B.  |  65+ years of age  |  Experience level: first safari

Best Trip Ever
5/5

We had never been to Africa before, yet alone on safari. After 15 incredible days , we can comfortably say this was our best adventure trip ever!! Sarah was our adventurist from Kerr-Downey- she listened to our requests, suggested some itineraries and after her input we felt very comfortable with an itinerary. And wow, did it ever exceed our expectations!!

Alissa H   –  
United States US
Visited: September 2018 Reviewed: Sep 27, 2018

Email Alissa H  |  35-50 years of age  |  Experience level: first safari

THE MOST UNFORGETTABLE EXPERIENCE WITH AN AMAZING TRAVEL COMPANY!!!
5/5

I spent almost 1.5 years planning my Kenyan trip with Jenieen and Razaan. It was the most incredible experience and the trip of a lifetime!!! The planning phase was SO easy - they took care of EVERYTHING POSSIBLE!!! There were no glitches, no moments of wondering if things would go as planned! Everything went smoothly. We were placed in amazing camps with incredible tour guides! The flights to and from each camp were easy. No detail went untouched by this team!!! Thanks Razaan and Jenieen!!! You made our trip of a lifetime a literal TRIP OF A LIFETIME!!!

Prescott and Alissa Hope

William G   –  
United States US
Visited: August 2018 Reviewed: Sep 17, 2018

Email William G  |  50-65 years of age  |  Experience level: first safari

South Africa Luxe-Adventure of a Lifetime
5/5

In a time where we depend on technology so regularly to run our lives, it is important to remember that we are people. It is our experience with two very special people at Ker & Downey Africa that made this the best trip of our lives. Sarah Morris, our adventurist, and Zeena Ponto, our Customer Experience Coordinator, planned, designed, and arranged the most luxurious South African adventure to celebrate our 40th wedding anniversary.
After I made an inquiry to Ker & Downey about visiting South Africa, I was promptly contacted by Sarah. She gathered as much information from me to make this trip unique and special for my wife and me. Oh my goodness, did she and Zeena ever! Working with a travel agency has never been such a pleasure. The communication was always prompt and informative, whether through email exchanges or telephone conversations.
No detail was overlooked. Every airport transfer, hotel accommodation, South African airline booking, safari camp, restaurant reservation, and custom tour was perfect. It would not have been impossible for me to arrange such a wonderful adventure without Sarah and Zeena.

I want to especially thank Sarah and Zeena for selecting andBeyond Phinda Forest Lodge and Lion Sand Narina Lodge and Samsara Africa.
The two safari camps were spectacular and uniquely different, but both had fantastic game drives, luxurious accommodations, outstanding dining and the most exceptional staffs who cared for us in a way we never expected. They anticipated every need and exceeded every expectation.
Samsara Africa, specifically, Leonard McMillan, is a category unto itself. Leonard brought a new meaning to "personal custom tour". We spent two days with him touring the Winelands and the Cape. Our time with Leonard is reason enough to look forward to our return visit to South Africa.

Ker & Downey Africa will plan our next visit to Africa, and there definitely be a next visit!

Robert & Elizabeth La De Route   –  
United States US
Visited: August 2018 Reviewed: Sep 6, 2018

Email Robert & Elizabeth La De Route  |  65+ years of age  |  Experience level: first safari

Once in a life time, Off the charts, Ker Downey representives were exellent.
5/5

Great trip, excellent providers, the trip it-self was far beyond our expectations.

Susan & Chuck Husted   –  
United States US
Visited: July 2018 Reviewed: Aug 20, 2018

Email Susan & Chuck Husted  |  50-65 years of age  |  Experience level: first safari

An Amazing Trip, Can't Wait To Return For A 2nd Visit!
5/5

Communications from the start were excellent. We had many changes due to family schedules and Emma addressed each change flawlessly. For our safari's, we stayed at Lion Sands Narina at Kruger Park and Phinda at the Beyond Phinda Forest Lodge. Each stay was different and wonderful in it's own way. Our trip was beyond our expectations and every need was taken care of. Victoria Falls was beautiful and we were able to include a couple special events (Tiger Fishing and Sunset Cruise). We thoroughly enjoyed our time in Cape Town. Ryan Strauss was an amazing guide and wonderful companion. Our only wish is we should have booked more time to explore, maybe next time! Truly a trip of a lifetime! Thank you for making this happen!

Silvio87   –  
Italy IT
Visited: July 2018 Reviewed: Aug 20, 2018

Email Silvio87  |  20-35 years of age  |  Experience level: first safari

tour operator very attentive to details and customer care
5/5

Safari is a life experience and as such requires adequate planning. Ker & Downey Africa organized the trip optimally. He set the trip to my needs allowing me to admire fantastic places in total safety and relaxation. The tents in which I stayed have exceeded expectations. A special thanks to Rene Gliddon (adventurist) who, with her professionalism, made this possible.

Louise   –  
United Kingdom UK
Visited: June 2018 Reviewed: Jul 23, 2018

Email Louise  |  50-65 years of age  |  Experience level: first safari

First class!
5/5

We are three friends who came together to celebrate a special birthday from three different continents. I cannot praise K&D i.e Emma & Razaan highly enough for making our trip so very, very special. We spent 6 nights as part of the LuxVenture Safari being absolutely spoiled with Birthday Cakes and Champagne, all courtesy of K&D which ensured that what would have been an absolutely amazing trip anyway was further enhanced by the additional special treatment we received. It made the trip absolutely magical.

Liz   –  
United States US
Visited: June 2018 Reviewed: Jul 13, 2018

Email Liz

Vacation of a Lifetime!!!!
5/5

Ker & Downey customized a "trip of a lifetime" for our family of 5. They are meticulous about everything down to the last detail. We had an incredible trip with luxury accommodations, outstanding service and wonderful memories. We just arrived back and trying to figure out our next trip.

Average User Rating
5.0/5
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