SafariBookings has received complaints from clients about Kenya Walking Survivors Safaris Ltd.

Latest Reviews543– About Kenya Walking Survivors Safaris Ltd



thieves...... stay well clear
1/5

i booked my safari in july and paid half up front over $3000 and then not even a couple weeks later i got the email on the 9th of aug that the company could not fulfill the tour and that it was cancelled, i will get a refund in 90-120 days..... fast forward we are not at 112 days later and still no money, no answer to e-mails, or calls. foolishly i paid by debit card via a link and now that the 120 days is almost up i can see what my bank can do but im not hopeful...... the amount of stories that are the same as mine is horrendous

Scam
1/5

I am in the same boat as many people. We paid in full along with our friends to find out that the company is a scam. Has anyone had any luck recovering their money? I hope the owner goes to jail.

Cheated by the Company
1/5


I made a Safari Booking on July 3rd, 2019 with Kenya Walking Survivor Safari for our safari to happen in December 2019. We paid the full amount of $4936 USD to Kenya Walking Survivor Safari on the 3rd of July 2019 via online credit card payment.

On the 9th of August, we received an email from Kenya Walking Survivor Safari informing us that they have a technical difficulty and will not be able to provide us the tour, and that they will refund us our payment in 90-120 working days. But since August 9th, they have not replied my emails or phone calls. Website is down as well.

I checked out Tripasdvisor and Safari Bookings and found customers who are in similar situation as me.

For me, I am trying to hopefully be able to claim some insurance as I do not feel confident Kenya Walking Survivor Safari will pay me back. Does any one have any updates? Please help!

Scam and terrible experience
1/5

This is a scam, terrible experience and the Kenya authorities should take action against this man called Otieno

Fraudulent company stole our money and ruined our holiday.
1/5

In March my partner and I paid for and booked a safari with KWSS for 21 days, over July and August.
Things started okay, as we met an amazing driver named Sam, however things didn’t run smoothly.

Upon arrival we went to the KWSS office and a slight change was made. To save on driving times the owner (Otieno Lysaniash) recommended we would spend an extra night in the Masai Mara and not spend any time in Amboselli. It’s also important to know that the accommodation that was being changed was a 4.5star camp to a 2 star camp.

As we set off, Sam was keeping all his receipts and paying with his own money, and always on the phone away from us. When we questioned him he said ‘You shouldn’t have to worry about this’. After our 4 days with the driver, we exchanged numbers and were told a new driver would pick us, Sam was not sure what time, but said be ready at 6am.

We have not heard anything from the KWSS office since meeting them in the office. We tried calling Otieno or his team over 100 times and sent emails to no avail. We were very lucky to have met Sam, as he was in contact with us from 9am, letting us know any updates as he found them. At approximately 7pm Sam was in Nairobi and confirmed with us the Mr Otieno had run away with our money, and the police were at the office.

I feel horrible as it’s very hard to get my money back whilst living in a different country. We are also aware that Sam paid for the first 5 days of our safari out of pocket, and he hasn’t received any money back. We are in contact with Sam, trying to get updates, however he is a very busy man who has a family to feed.

If you were looking for a different company we can recommend Bateluer Eagle Safari’s, as they saved our holiday. Sam sent his brother to come and pick us up, who drove us around for 2 days to the police in Nairobi. The owners also went above and beyond, spending over 7 hours as we tried to get a payment sorted for a new safari, on last minute notice. Everything with them ran very smoothly and the upfront communication was very much needed, at a time where we had zero trust in anything.

KWSS was run by a thief who stole our money and many others. I just hope he doesn’t use that money to bribe the officials and get off without paying. We need our money back!


Disclaimer

  • All corporate and/or tour info is provided by Kenya Walking Survivors Safaris Ltd, not SafariBookings
  • The tours offered by Kenya Walking Survivors Safaris Ltd are subject to their terms & conditions