Booking Contract
Selah Africa Safaris (herein referred as “Selah Safaris”) acts as a Tour Operator as well as supplier and distributor for travel and tourism-related suppliers.
By travel and tourism-related suppliers, we mean Destination management companies, hotels, activity providers, tour operators, accommodation of organizers, transport companies, and more.
By the term “booking”, we mean the purchase of any product or service made on any of our websites, or at your local destination when it is part of Selah Safaris’ network.
Bookings are binding when Selah Safaris has sent a written confirmation to an email address submitted by the Guest.
The confirmation is our contract, and it is important that you, the Guest, makes sure that it is in accordance with your order.
Any comments shall be communicated immediately.
Payment confirmations acceptance of these conditions.
Selah Safaris advises customers to print out the confirmation and carry it with them on their trip.
Guests must be at least eighteen (18) years of age to make a reservation with Selah Safaris.
1. Payment and Refunds
The agreed payment terms apply.
Usually, a deposit payment is made when the reservation is done.
The amount of the deposit would depend on the type of safari and accommodation.
In the case of Lodge Safaris, the deposit is 50% of the overall value.
Payment of the deposit is due at the reservation.
The deposit is not refundable.
The remaining balance is to be paid at the start of the safari, upon being issued a credit note or other alternative means to be agreed upon.
In case payment with a credit card or PayPal is preferred, the Guest has to reimburse the handling fees that are charged to Selah Safaris (usually 5 – 8 %)
2. Activities, Cancellation and Amendments
All bookings should be confirmed by payment as the terms of your personal schedule
Cancellation less than 72 hours prior to departure will be charged 100%
Cancellation 72 hours to 7 days prior to departure will be charged 75%
Cancellation 7 days to 21 days prior to departure will be charged 50%
Cancellation 21 days or longer prior to departure incur no cancellation
Cancellation can only be done by email to the email address
[email protected]
No Shows will be charged 100% (no show shall also include showing up after meeting time)
Circumstances over which we or our product owners (suppliers/partners) have no control, e.g., weather conditions, breakdowns, labor disputes and the equivalent (force majeure) may result in cancellation/amendment.
Selah Safaris reserves the right to resell tickets of no-showing guests.
If the Guest cannot accept any suggested alternatives on the spot, he / she will be given a full refund after Selah Safaris has been notified by the product owner / supplier / partner.
Should such cancellation / significant amendment occur, the organizers will provide the customer with immediate notification.
3. Narcotics and unauthorized substance
Guests under the influence of narcotics or any unauthorized drugs will be refused entry to the tour with no right to refund.
Guests clearly under the influence of unauthorized substance may be removed from the activity or bus and will be returned by separate transfer at their own costs to the pick-up point.
4. Willful damage
Guests will be liable for costs incurred due to willful damage.
5. Insurance and Insurance Cancellation
We recommend all our customers to make sure they have satisfactory insurance arrangement arrangements prior to their trip.
6. Shortcomings
It is considered a shortcoming when what you receive deviates from what you have booked and was confirmed.
It is also a shortcoming when you are given insufficient or negligent information about conditions that would normally be of importance to the product you have booked.
The following circumstance are not considered shortcomings:
- Minor delays when travelling;
- Deviations from normal weather, temperatures or other climatic conditions;
- Unrealistic expectations about the wild animals presence, or “zoo expectation”;
- Circumstances resulting from travelers own negligence;
- And the not observance of the information on our Tanzania Travel Guide.
- Doing what is possibly can to ensure accuracy and availability, some errors may occur.
When such occurrences are brought to Selah Safaris’ attention, we will do our utmost to ensure that you are notified three (3) working days after making reservation.
We reserve the right to cancel your reservation and refund the amount paid.
7. Modifications and Errors
Our website may be subject to modifications and errors without notice.
The information provided may be subject to changes that have occurred following publication.
We can accept no responsibility for any clerical errors.
8. Other General Terms
Selah Safaris accepts no responsibility for accidents or damages (deaths and or other personal injuries) resulting in the discontinuation of all or part of a trip, provided that the damage was caused by no fault of our suppliers.
Questions and complains in conjunction with your booking
Should Guests have any other inquires or complaints in conjunction with his booking prior to departure, please contact us by email at
[email protected].
Should you have any complaints with regard to a product owner/supplier/partner while on your trip, be sure tom lodge your complaint immediately and officially with the relevant product owner/supplier/partner and
Guests are advised in making sure that they receive a written confirmation before departing/checking out.
If you have any other questions or complaints in conjunction with his / her booking or the actual product itself, kindly contact us no later than 30 days after the tour taking place.
Guests are advised to correspond their booking reference and/or forward all relevant information in writing.
Reach us via e-mail:
[email protected]
