Overall very friendly, organized and knowledgable.
We had a great trip and would recommend, our only complaint was the lack of knowledge around covid testing. This resulted instead of our last day being relaxing starting with a tour of the lake where we stayed and heading back to the city in the evening for a 11:30PM flight, we were told we would have to leave at 6AM (which we are not to drive back because the only covid test option was there and needed 6 hours. When we got to Entebbe we found the test not only costs us $175 USD we had to pay in cash but the results would only take two hours. The driver had no activities for us that day so we were stuck at a bar for 6+ hours before a 20+ hour travel home. I was under the impression from the trip organizer that we would be getting our covid test at one of the lodges so instead of ending a trip on a good note, we spent the last day frustrated on what we missed.
The trip was great - you spend a lot of time in the car so be prepared, but the wildlife is incredible.