Guides & Their Toys
Go Touch Down Travel & Tours
- Offices In:
-
United States
Canada
Australia - Size:
- 20-50 employees (Founded in 2010)
- Tour Types:
- Small & medium group tours (Mid-range & luxury)
- Destinations:
- Price Range:
- $300 to $800 per person per day (USD, excl. int'l flights)
Reviews
US
Email Donna | 65+ years of age | Experience level: first safari
Great guides food selection off menus in restaurants. Happy 2 weeks
Very good. The days were long and tiring but worth it
CA
Email Carolyn | 65+ years of age | Experience level: first safari
Once you started the tour it was Very Good. You just need to get past the office.
My husband and I were travelling for 2 1/2 months before we arrived in Cape Town. Before we left we got in touch and asked if there was any other information that was needed. We were told they had everything and an itinerary would be sent to us 60 days prior to arrival. We had to ask for this 3 days before arrival. During those 2 1/2 months on the road we were asked 3 and 4 times for the same information and sometimes by the same person. When I complained I was told that several people had to touch the file and sometimes things got lost. Information requested were flight arrivals and departures, emergency numbers etc. We then received a charge for $250 and were told this had to be paid before final arrangements could be made. After many emails we found out that a flight had been charged to our account that was not ours. Each email we sent we asked for confirmation and most of the time did not receive it. After many emails about flights the office still did not send the correct information to the guide that was waiting for us. We spent another hour at the airport waiting for this to be sorted out. It was very frustrating and we were concerned about the complete trip.
Then the guides took over. They were wonderful. The accomodations were good and the guides were knowledgeable, courteous and bent over backwards to help you out. The meals were fantastic and actually too much. We decided not to go for dinner one evening because we were not hungry. I think it would be best for us (not everyone) if you just had 2 big meals a day and a snack. We spent many hours in restaurants. The restaurants were wonderful but sitting and waiting 2 hours for lunch was not for us. You could pick anything off the menu so everyone was satisfied. The tours were great and the adventures were over the top.
CA
Email Gail | 65+ years of age | Experience level: first safari
Safari experience met bucket list expectations
We travelled March 1 - 15 2017 with Go Touch Down, one week in Capetown and one week on the Johannesburg tour which included 3 days safari at Kapama River Lodge. Our stay in Capetown met more than our expectations from the one bedroom apartment to the "Gordon Ramsay" meals to our efficient guide. The only bump in the road was our two day stay at Dunkeld Estates prior to our safari. We travelled as a group of 4 and had booked the trip in 2015. Upon arrival we were told that they were overbooked and that we would have to stay in a Fisherman's Cabin 10 min walk away from our friends who were put in a guest suite. When I questioned the manager why we were separated from our friends when the booking was placed in 2015 she told me room assignment did not have anything to do with when the reservation was made, and that it was not her problem. What we found in the cabin was one hanger in the closet, a front door that would not latch, to keep it closed one had to lock it, no safe, television that did not work, and no phone to call someone for assistance so we had to walk the 10 min back to reception to get someone, no lighting at night to walk back to the cabin all the while hoping that we were able to spot the horse dung that had been deposited along the way. Service in the restaurant very slow. We were the only table for all 3 meals we had there, and dinner took 2 hours to complete. Our friend who was in a guest suite found what looked like potato bugs walking on the bathroom floor both nights of our stay. I sent a letter to the C.O.O. of Go Touch Down 4 weeks ago outlining my experience and to date no reply and at this point do not expect one.
I found Go Touch Down in Oakville to be more than accommodating and organized. I would recommend travelling with them for the Capetown tour, but as Dunkeld Estates is owned and operated by Go Touch Down
avoid the Johannesburg tour, and book with someone else. The safari portion at Kapana River Lodge was outstanding . It provided excellent accommodations and the thrill of seeing 4 of the 5 Big Five up close and personal. Never did I expect to have a male lion walk right passed the safari vehicle or a giraffe standing two feet away.
US
Email David | 65+ years of age | Experience level: first safari
Our dream trip going on Safari became a reality
We have just returned from our 8 day trip on safari in South Africa. Africa has always been on our wishlist. South Africa offered a variety of what we wanted, and we signed up for a Go Touch Down tour in 2015 and traveled Sept 2016. My wife wanted the other tour they offered, the city one, in cape town, but I was not going to go to Africa and not see wildlife. Safari offerd a sample of everything, so we settled for that. We stayed at 3 properties, Dukeld Estate, Seasons Spa, and Humala lodge. We arrived a day early on the Tuesday and stayed a night at Seasons before the tour kicked off the next day. The spa helped to recover from the 15 hr flight. Overall the guides 9/10, the value of the tour 9/10, the properties 8/10, Humala gets a 9/10, the activities 8/10, the staff service at the lodges 9/10, the friendliness 9/10, and the food - well that gets a 10/10. Braaai is my new favorite word. It is a barbecue but S. African style. It is to die for. Only negative was the excursion at a very dry Kruger park, as this SA reserve has been experiencing a drought.
The trip and flights (economy) cost us 10K. We would recommend this tour and company. Overall I give them 4.5 stars
US
Email Bonnie | 65+ years of age | Experience level: first safari
A memorable experience
This was the trip of a lifetime thanks not only the countryside and wildlife but to the guides, drivers and staffs who were knowledgeable, friendly and helpful in any way possible. Despite some check-in issues on arrival in Johannesburg and waiting for our pickup the next day, the hotel being right next to the airport was very convenient. Our safaris and lodgings differed in locations and in atmosphere. Driving between them was a good way to get an idea of the countryside.
Overall, this was a good value for the money
Communications before the trip ( which began pre- Covid) were good even though dealing with different people for various functions over a few years time.
US
Email Bob S | 50-65 years of age | Experience level: first safari
Tshukudu ROARS, Hamala closed, Seasons Resort NOT!!!
Our tour started off poorly when we were met by our tour guide to find out that we would not be travelling to the Humala Lodge. We understand “things” happen, but we were surprised, as was the tour guide, Thabo, that we were not informed by Touchdown Tours in advance. As luck would have it, thankfully they decided to move us to the Tshukudu lodge for 7 days. A simple email in advance from their customer service department certainly would have been appreciated. Not a good way to start a trip!
The Tshukudu lodge is beyond words. The accommodations, the people, the food, the “bush” bar, the game drives, simply put, how about 10 STARS!!!! Karmin and her staff made sure everything was perfect. Our game guide, Tyler, was INCREDIBLE. His knowledge of the animals, the bush and even the dung beetles was AWESOME. I could have listened to him forever!! The staff at the lodge were great, especially Dolly, Bongani and the young lady who made the BEST eggs on the morning buffet!!! We did 6 days of drives, early morning and evening. No 2 drives were alike. We were able to find the BIG 5 and then some. Again, Tyler made these drives SPECTACULAR!!! During our downtime, our tour guide, Thabo made sure our time was occupied with side trips. We were saddened to leave this lodge, especially with what lied ahead.
The Seasons Resort is NOT a resort, a major disappointment. It is a timeshare community with a couple of townhomes reserved for guests. The rooms lacked WIFI, phone to contact the front desk and no safe to lock up our valuables. The room we had was the furthest from the lodge as you could get. Add to that, the pathway was dimly lit, you walked on cobblestones and the walk to the street was at least a 20% incline (wet weather made this dangerous). We complained about this unacceptable situation and spoke with Touchdown Tours customer service. We were told they would look into this and we even asked to be moved to a hotel. Sadly, our complaint fell on deaf ears as NO ONE FOLLOWED UP ON THS!! The side tours that we went on were really nice. 2 of them were advertised as ½ day tours, but realistically, they were only 2 hours each (Walk with the Elephants and Monkey Sanctuary). Had we known about this, we could have flown home a day early rather than being sequestered at this “resort”. Luckily, our tour guide, Fabian, tried his best at making a bad situation better.
The people really made this tour!! Thabo and Fabian were AWESOME tour guides. The entire staff at Tshukudu made our time there EXTRAORDINARY. You MUST have Tyler as your game guide!!!! You MUST have Thabo as your tour guide!!!! Yep, we loved these 2 people!!!
So, would we book this tour again? Probably, but minus the time at the Seasons resort. I think Touchdown Tours should quit misleading people by calling this a resort, call it what it is, a townhome community! Our airport hotel bested this resort easily!!
Reply from Go Touch Down Travel & Tours
Posted on Jan 25, 2023Hi Bob,
Totally agree with you!! Thank You for taking the time to review the tour.
We do not use Seasons anymore and book clients into JNB Hotel on Day zero arrival (the pre nights before tour, and its walking or short shuttle distance). After Covid, the Seasons Resort focussed on the local market, and it's not for our International clients. I see that you had many excursions booked after your tour (elephant, monkies, lesedi, cradle of humankind, etc), hence they kept your booking at Seasons (location near the excursions).... That's a Pity !! Difficult time of the year to change that too (Dec holidays).
Re Humala - regretfully we found out as you did, during the same time, but we did email you on Dec 28th at 9:06 AM EST. Day 1 of your arrival. We wish we could have emailed you sooner, but you and the email arrived the same day we see.
If you ever travel with us on any tour in the future we will approve a $350 Travel Voucher to compensate for the inconvenience.
Kind Regards
DB
US
Email Tim & Donna | 50-65 years of age | Experience level: first safari
Guides very good, accommodations and food in Cape Town terrible!!
It's too bad that we have not gotten much of a response from go touch down on our intial complaint and no refund on the less than accepble hotel in Cape Town. The Stillness manor and spa was a 2 star rating at best rooms were dirty mold in bathroom (shower) and food was poor.
We were promised the Bel Moroc a upscale hotel and at the last moment changed to the Stillness. We were very disappointed at this change and not being offered compensation for the change!
Two of the complainers about the van being cramped have been compensated!
it's too bad that such a nice tour turned out at the end to be so disappointing!
We await your response.
Reply from Go Touch Down Travel & Tours
Posted on Nov 22, 2022Dear Tim & Donna,
Thank you for taking the time to review us. We are sorry to read that our communication with you during your tour was not resolved while traveling. Please know, as per your original sale docs you were not charged to be moved from Inverness (see page 4 of sale docs). That being said, we want you to be happy, and it seems that the last room of your stay was not up to standard. We have spoken to the CEO and he has approved a $150 Amazon gift card to be sent to you. Kind regards GTD Corporate
US
Email Linda | 65+ years of age | Experience level: first safari
Agency presents a picture of the tour that exceeds expectations and reality
Safari - The Seasons hotel fair. Only positive is the food. A/C and TV not working, no hair dryer. Needs updating. The tent camp was a unique experience that was very nice. Our safari guide, Tandi was excellent. There were only 2 of us at the hotel which was sad. No choice in the meals, but they were good. The lion enclosure was a disgrace. Very small fenced in space with several lions laying around. Our guide was knowledgeable, but his actions disintegrated as the week passed on.
Capetown - great overview of the city and had a wonderful guide in J.P. J.P. was outstanding; knowledgeable, timely, professional; perfect. Showed us everything on the itinerary and we were not disappointed. The hotel staff and food was excellent. The chef made us ostrich one evening and it was well prepared and delicious. Hotel does not have elevators, only cement stairs, which should be told to guests beforehand. Only one guest room on the main floor. Although the hotel was nice I would have preferred to stay in the city where more shops were readily available and you could walk around the city and talk to residents. The location is on the beach, but isolated. Only one small shopping area and it was quite a walk from the hotel.
US
Email Erica | 35-50 years of age | Experience level: first safari
Beware of contract language!
My family’s experience with Go Touch Down for our “safari tour” was a complete disaster. I would absolutely NEVER book with them again, even if offered a trip at a fraction of the cost. They are able to lean heavily on clauses in their stock contract that allow them to entirely modify their itinerary.
Taken directly from the contract: “Go Touch Down shall not be responsible or held liable to secure the originally intended vacation package, which in many cases may not be available or its procurement may not be practicable due to forces of nature, market factors, or other related reasons” and “…when deemed necessary in its sole discretion reserves the right to: (1) cancel any itinerary or any part of it for any reason; (2) make any alterations to the itinerary (including, but not limited to, alterations or substitutions of hotels).”
In other words, they can promise WHATEVER they want and then dump you into whatever itinerary they come up with! I stupidly assumed this was boilerplate language that we’d have no choice but to agree to in order to sign up for any safari. But even if it is common contract language, most of us have to trust that tour companies wouldn’t dare abuse it; our experience with Go Touch Down revealed that this is not a company worthy of our trust.
My story is a long one, but here is the gist of key issues (though there were many more, too numerous to cover in detail). Go Touch Down closed one of our two safari lodges six months before our trip. They did not reveal this to me, but I instead discovered it on my own…even as I was having multiple phone conversations with our agent (the owner’s wife) about our stay at that very lodge because I was trying to make some arrival arrangements. Of note, Go Touch Down manages the lodges they use on their South African tours, so they knew of the closure, and I found they’d actually removed this lodge from a prominent corporate branding image months prior. When I asked our agent about the lodge closure, she became extremely rude and combative. Go Touch Down then used contract language to prevent us from getting a refund even though this was going to cut the safari portion of our trip in half and dump us at a freezing cold trout fishing timeshare they manage instead (this was the unfortunate fate for months of guests; we got last-minute lucky when they opened a new lodge just before our arrival and spared us the fish pond).
While we may have gotten a safari in the end (after so much grief and stress), it wasn’t the one we were sold. The number one reason I chose this tour had been the promise of a maximum of six people on game drives. In fact, the brief Go Town Down self-written bio on social media is “small group tours of max 6 people.” Upon arrival, we discovered that we would have ten people on our game drives – every seat in the truck filled, including the one up with the driver. Those squished into the middle seats could barely see anything, especially since nearly all of our drives were in covered-top vehicles and some fellow passengers were quite tall. Even the most barebones budget safari packages generally guarantee an outside seat. One high-level staff member brought up specifically how unacceptable this was and explained that many game drive vehicles no longer even have middle seats and instead place storage compartments down the middle! (I’m intentionally leaving out specific details like staff titles and names because I don’t want any of these wonderful people to get in trouble – we encountered so many who were very candid with us about their extreme frustration with Go Touch Down, and it is a testament to their own professionalism that they did not take out this frustration on their guests.) The entirety of our Morubisi stay was packed in like this, as was our full day in Kruger (even though in the latter case, we were assured the day prior that we would all ride together to Kruger and that a second game drive vehicle would be waiting to collect half of us for the smaller tour we’d been promised, but this didn’t actually happen).
Once again, Go Touch Down chose to lean heavily on contract language as an excuse. We certainly were not the only ones on our tour who were extremely upset, as many had chosen Go Touch Down for the six-person cap just as we had. One fellow traveler then astutely observed that the final documents we received the week of departure had been tweaked to state that any “outsourced” activities, including game drives, may have more than six people. First of all, Go Touch Down runs the game lodges, so the drives are hardly “outsourced.” Furthermore, this left only the transport from the airport and between lodges as what they’d deem non-outsourced. Who cares how many people we ride from the airport to the hotel with, it’s the game drives where that actually matters!
There were numerous other key advertised features of the tour that never came to fruition. For example, there was supposed to be a cultural music performance that never happened. There was also supposed to be a walking safari, but this was never offered. In addition, we were supposed to traverse the Panorama Route, a famous region of South Africa, when we were going to travel from Humala to Tshukudu. With the closure of Humala, we still faced a six-hour drive (not including a lunch stop), but we lost the morning game drive that was supposed to happen on that day and traveled a rather dull route to Tshukudu without scenic stops. And when we learned we’d be going to Morubisi, we were told of a wide variety of optional activities to choose from, such as a river cruise, to fill the long period between morning and evening game drives. But when we asked about this on site, we were told that only the reserve owner could drive the boat, and he wasn’t available to do so. In the end, there were no activities offered to fill the mid-day hours at Morubisi. Lodge staff were very apologetic and told us that Go Touch Down had frequently shifted financial priorities and was in the process of opening multiple new lodges which was causing not-atypical disruptions that were frustrating for them as well.
To be clear, this review is about Go Touch Down and why I would never recommend booking with them. The staff at the properties were almost uniformly lovely, and they were very candid about their own hatred of Go Touch Down management and about how guests constantly arrive having been entirely misled and taken advantage of. “They only know hotels” said one frustrated high-level staff member who was doing everything possible to give guests the safari experience they thought they’d purchased in the context of a management tour agency that seemed to think we were there for fancy rooms and meals that they attempted to spin as “upgrades.” So if your goal is to book an African safari, I would say this is NOT the company with which to do so – their contract is written in such a way that they may ultimately decide not to bring you to a safari property after all, and even if they do, it doesn’t have to be the safari you were promised.
South Africa is a lovely place, and there were many wonderful staff, animals, meals, fellow tour members, and hotel amenities that allowed us to make the most of our trip despite its many uncertainties and unkept promises. I have a lot of travel experience and love discovering joy in even the worst of situations. But ultimately what it comes down to is that Go Touch Down is a company that repeatedly made excuses for not delivering what we as clients were sold. Maybe they sometimes pull through, but it doesn’t seem like a risk worth taking when there are so many other options out there. This review has nothing to do with whether I would return to South Africa for a safari or whether the lodges we stayed at were nice. It is instead about warning people that there are thousands of actual SAFARI booking agencies, so I would highly recommend staying away from what was in our experience the unreliable, contract-abusing Go Touch Down when booking something as special as a safari.
Reply from Go Touch Down Travel & Tours
Posted on Sep 29, 2023Dear Erica,
Yes, Humala Lodge came as a surprise to all of us, but I know we made the right call.
My team and I are surprised to read the context of your review, and sadly we do not agree with you. Below are the facts on your file:
1. you bought a safari for 8 days that included 2x lodges (both 4 star). Humala Lodge was not big 5 reserve and has no lion or cheetah (keep that in mind, as that's what you paid for)
2. in Nov and Dec of 2022 there was ongoing unrest in the village outside Humala and Go Touch Down made a decision to stop sending clients to Humala (for safety reasons)
3. Jan 13th, 2023 Humala closed its camp. You were informed of this on *Jan 19th, 2023 (6 days later - we have the recorded call). *remember this date because we will address it again below.
4. Your new itinerary was going to incl. Dunkeld Estate for the 1st 3 days and it included a full day in Panorama Route plus Gumboot Dancers in the evening (you were not happy about this new change and wanted a full refund)
5. We then changed your itinerary and upgraded you to the 5-star Royal Morubisi (Big Five reserve that incl. Lions, cheetahs, and many wildlife that Humala did not offer).
6. The 5-star lodge opened June 2023 and you traveled July 2023. The Riverboat (was not included in the sale) was not available during your visit as it needed a qualified captain on that river (hippo's, rocks, etc.). (this is no longer an issue as we have a full-time staff that can)
7. Your sale docs are very clear about "Groups and Transport", and in addition, this sentence was included in your itinerary under Docs before you traveled to SA - I quote: "Our fleet of vehicles consists of Hyundai H1 9 seater vehicles. Our tour bus seating will not exceed 6 passengers; excluding your driver, for all our Exclusive Safari and Cape Town tours. However, outsourced excursions such as Table Mountain cable car, Robben Island Ferry, Cultural Township Tour, Game Drives, and airport transfers may exceed 6 passengers. Please be considerate and rotate tour bus seating with fellow travelers daily"
Your family of 3 would have occupied an entire row on your own during safaris. On the 4 days on safari at Tshukudu, you were only 5 people total on the jeep (your family of 3 and 2 others).
Regarding your comments about the Resort staff hating us and giving their opinions about our financial responsibilities - I have no comment, other than:
We asked the GM at Tshukudu about 'hate' statement, and he replied "These international clients from Go Touch Down are our bread & butter. The rangers and guides will never speak badly or get involved in politics. There are always cameras and videos around that can record ill behavior. We are not stupid to bite the hand that feeds us. This client is stirring".
The GM at Royal Moribisi replied and said: "Please get names from the client because we would never say that. The client told us that she only found out about Humala in the van on the way to Royal. We would like to know who she is quoting."
Go Touch Down's statement: "We send 2,000 + travelers from North America, Europe, and Australia to these lodges each year and we have never heard any other client say what you just did"
Covid and the 2 years that followed was a huge challenge for us. Many suppliers, airlines, and vendors closed their doors. So many tours had to be honored in the years that followed, and we made it all happen, and 'none' of our clients lost their investment they made pre covid.
9 out 10 clients are happy with our product. We are sorry that you did not see the value in this tour.
In closing: We sent you all the links and details prior to the trip, and Your email reply to us on May 2nd, 2023 said (and I quote): "Thank you for your very helpful responses! I've reviewed all of the materials, and only two quick additional questions come to mind....." You then continued to ask general questions, one of which was about the cost of the riverboat.
Sincerely,
JC - Corporate
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Email Rhonda | 65+ years of age | Experience level: 2-5 safaris
Dishonest
The tour was great. However the agent I worked with from corporate office kept telling me one thing and changing it where I paid more and received less. She even changed the contract of what I signed. I was promised three meals plus much more and did not receive it. I have my original contract and all of our emails and conversations. BUYER BEWARE--DISHONEST. The properies in Capetown were nice but in need of repair. Stillness Manor: Broken mirrors, issues with water, mold around showers, and load share
issues every day (no lanterns or emergency lamps). Shark Bay was nice. Belle Maroc was a nice location. The people on site And the driver were great. Please make sure you get everything in writing from them and then DO NOT SIGN ANY NEW ADDENDUMS, CANCEL IF YOU MUST TO SAVE BEING SCAMMED, BUT DO NOT SIGN ANYTHING AFTER THE INITUAL CONTRACT. The Victoria Falls portion was great!
Reply from Go Touch Down Travel & Tours
Posted on Jun 5, 2023Dear Rhona
What a pity that a misunderstanding of lunch got in the way of a fantastic and valued tour.
We have discussed this in length with you and your Travel Agent. You signed up in 2018 and 4 years later after covid the properties were upgraded and changed. You and your sister both opted in writing for the new tour and improved changes in January 2023.
Re Cape Town. Nothing changed except that all the properties were upgraded - breakfast, dinners, and excursions remained, and we only stopped for short breaks on lunch in CPT for your account. This was very clear in the itinerary and documentation sent to you before the trip. The Travel Agent spoke to you 17 times in January and all the calls were recorded.
We wished you had raised this before the time, as it is such a small expense that should not have led to this review about the experience you had with the Agent.
We approved a generous rebate on your tour. Should this matter not be resolved to your satisfaction, we ask that you contact the corporate travel desk to discuss what the extra lunch expenses added up to for the 6 days.
Corporate