The Bencia Africa dedicated Team
Bencia Africa Adventure & Safaris
- Office In:
- Size:
- 10-20 employees (Founded in 2007)
- Member Of:
- KWS, KTB, ECO -Tourism, TRA & KATO-member
- Tour Types:
- Custom budget & mid-range tours that can start every day
- Destinations:
- Price Range:
- $55 to $325 per person per day (USD, excl. int'l flights)
for a custom tour
Your request will be sent directly to the operator
If preferred, you can contact the operator directly
Reviews
AT
Email Amelia Ross | 20-35 years of age | Experience level: first safari
Nice Safari Experience in Amboseli
From Nairobi, we spent three days at Amboseli Safari. The trip was beautiful. The guide took his time and showed patience everywhere. On the first day, I saw a lot of elephants, giraffes and zebras. When the sun rises in the morning, Kilimanjaro mountain can be seen, it looks very beautiful. The meals were tasty and the lodging was tidy and cozy. The entire trip was peaceful and well-organized.
ES
Email Clara | 35-50 years of age | Experience level: 2-5 safaris
Unprofessional, unreliable, and repeatedly failed to deliver what was promised.
We booked a safari with this company, and it was a total disappointment from start to finish. If you want your trip to be safe, organized, and enjoyable, read our experience carefully before booking.
1️⃣ €1,077 scam using the company’s name.
We were scammed by someone impersonating the agency while we were communicating with them. We provided the police report, and almost a month later, when speaking with Alfred, we discovered that the company never filed a complaint, which is extremely serious and irresponsible.
2️⃣ Last-minute price increase.
Only four days before the safari, we were informed of a price increase. Other groups we met on the same route did not have any increase, making us feel we were treated unfairly.
3️⃣ Attempted overcharge of almost €250.
Mercy told us we could pay in euros at the official exchange rate, but the person collecting the payment tried to apply the dollar rate instead. Only after intervention from other tourists was the error acknowledged.
4️⃣ Vehicle breakdown and shortened game drives.
In Masai Mara, the vehicle broke down inside the park, and we were stopped for over an hour. Afterward, the guide picked up a Masai man, turned off the radio, and spent the trip talking to him, ignoring the animals.
Only at Lake Nakuru were the hours of the itinerary respected.
At 5 p.m., when we asked if we were heading back, he replied rudely: “What do you want to see? There are no animals.”
5️⃣ Problems with park entry and tickets.
The next day, the guide said that “we didn’t have a safari the first day,” even though it was clearly in the itinerary. He also mentioned the police and the park tickets, which should not concern the client; if the itinerary exceeds the allowed hours, it is the agency’s responsibility, not ours.
6️⃣ Two days without included water.
The package included 3 liters per day, but the guide did not provide water for two full days.
7️⃣ Hotel changes without respecting location or promised standards.
Before the trip, I asked Mercy specifically whether alternative accommodations would be similar and within the parks, and she confirmed they would.
The reality was different: we were placed in urban hotels far from nature, including in Naivasha, which completely altered the experience we had paid for.
8️⃣ Poor customer service and lack of solutions.
Mercy started copying and pasting the same response without addressing our concerns. Contacting Alfred did not help either: he just listed park fees and mentioned “compensation for the boat ride and Masai village,” without offering a real solution. We were not asking for money — we just wanted the services we paid for to be delivered.
💬 Summary:
A trip that was supposed to be once-in-a-lifetime turned into stress, frustration, and total disorganization. We are not asking for money, only that they deliver what was promised: schedules, accommodations, and professionalism.
⚠️ If you are considering booking with them, look for a more reliable agency. Once you pay, attention disappears and promises vanish.
We learned the hard way — hopefully, this review will help others avoid the same experience.
CN
Email Bingyang | 20-35 years of age | Experience level: first safari
An Unforgettable Kenyan Safari – Highly Recommended!
I recently completed a 7-day safari tour and I couldn't be more pleased with the entire experience. From start to finish, the journey was thoughtfully organized, rich in wildlife sightings, and full of breathtaking moments.
A special thanks to Mercy Komu, whose support truly made a difference. She was consistently attentive, responsive, and caring—especially when I needed assistance with seating arrangements due to a back condition. Her professionalism and genuine kindness helped make the trip smooth and enjoyable.
I highly recommend this tour company to anyone looking for a reliable and memorable safari in Kenya. Thank you for such an incredible adventure!
SE
Email Foelli S | 20-35 years of age | Experience level: first safari
Unforgettable moment with the elephant team
What I found in this 4-day private safari is beyond my imagination. The most magical experience of the safari was when we stopped our jeep and saw a huge herd of elephants. Small baby elephants in front, adult elephants standing guard on the side - the whole scene looked like a movie. The guide patiently showed us how they move with each other, take care of the children. At that moment, I felt very close to nature. The quality of the accommodation was excellent - each night was a unique experience to sleep in the luxurious lodge listening to the sounds of the jungle. The guide was very experienced, ensuring safety and comfort at every moment.
Reply from Bencia Africa Adventure & Safaris
Posted on Aug 27, 2025Thank you so much for your wonderful review! We're truly honored to have been part of such a memorable experience for you.
It’s heartwarming to hear how deeply the moment with the elephant herd resonated with you. Nature has a way of leaving us speechless, and we're glad your guide was able to help you connect even more closely with the wildlife. Those baby elephants really are something special!
We're also thrilled that you enjoyed the comfort and uniqueness of the lodges there’s nothing quite like falling asleep to the sounds of the wild. Your kind words about our guide’s experience and care mean a lot to us; safety, comfort, and connection to nature are exactly what we aim to deliver.
Thank you again for choosing to travel with us. We hope to welcome you back one day for another unforgettable adventure.
CN
Email Meihui | 20-35 years of age | Experience level: first safari
Organized, helpful & chill
The flight transfers and meet-ups all went smoothly. The staff were very friendly and helped me buy a phone card quickly. The meals cooked by the chef traveling with the vehicle exceeded expectations—they were heartfelt home-cooked dishes.
I got to see all the animals. Although I didn’t witness any hunting scenes, I saw the large-scale migration of wildebeests, lions passing by at close range, and the thrilling moment when a rhinoceros chased the car.
We also took an extra boat trip on Lake Naivasha. The unique scenery there makes it well worth a visit.
I booked a Budget Safari. The accommodation conditions in Masai Mara were indeed very poor—only cold water for showers and dim lighting. When we arrived in Nakuru, we stayed in a small house, but unfortunately, the power went out as soon as we checked in and didn’t come back on even when we checked out the next day. I have no complaints, but it was a bit amusing yet frustrating.
Reply from Bencia Africa Adventure & Safaris
Posted on Aug 27, 2025Thank you so much for taking the time to share such a detailed and thoughtful review!
We're thrilled to hear that you found the experience organized, helpful, and relaxed and that our team made your trip smooth and enjoyable. It's great to know you appreciated the friendly staff, the seamless transfers, and especially the delicious meals prepared by our traveling chef home-cooked food on the road really does hit differently!
It sounds like you had some unforgettable wildlife moments seeing the wildebeest migration, lions up close, and even a rhino chase is truly something to remember. We're also glad you enjoyed the boat trip on Lake Naivasha it's definitely a special place.
We do appreciate your understanding regarding the budget accommodation in Masai Mara and Nakuru. While we aim to keep costs low for our Budget Safari guests, we recognize that facilities can be quite basic and local infrastructure (like power outages) may sometimes fall short. That said, your good humor and positive spirit really shine through, and we’re grateful for your open-mindedness.
Thanks again for traveling with us we hope to welcome you on another adventure in the future, maybe with an upgraded package next time for added comfort.
BE
Email Soretta Dumoulin | 20-35 years of age | Experience level: first safari
A beautiful moment in nature - Masai Mara
I'll never forget one moment of our 4 day safari at Masai Mara - we jeep-stopped on the open grassy plains. The scene in front of us was like a living painting of an African safari.
On one side was a large group of topi antelope - their bright brown skin and slender antlers glistening in the sun. Right in the middle, a few zebras were walking comfortably. Seeing these two different species of animals so close was an unprecedented experience.
Our guide Michael is so experienced that he had already guessed that animals could be seen in this place. He stopped the jeep in such a way that we could see from the very front while not disturbing the animals.
The best part of the trip was the luxurious accommodations, the daily timed game drives, and always being informed of what animals were being spotted. The food was also good quality.
Masai Mara reminds one of such a peaceful place, yet it is full of the rhythm of the jungle - how balanced and beautiful nature can be.
Many thanks to Bencia Africa Adventure & Safaris for such an experience.
Reply from Bencia Africa Adventure & Safaris
Posted on Jul 25, 2025Thank you so much for sharing your unforgettable experience with us! Your vivid description truly brings the magic of the Masai Mara to life we could almost see the topis and zebras through your words. We're thrilled that you felt immersed in the beauty and harmony of nature during your safari.
We're especially glad to hear that Michael made such a strong impression with his expertise and thoughtful guiding. Our team takes great pride in creating seamless and respectful wildlife encounters, and it means the world to know we succeeded in making your trip memorable.
We're also delighted that you enjoyed the accommodations, timely game drives, and quality meals. At Bencia Africa Adventure & Safaris, we aim to make every moment special from comfort and service to wildlife experiences.
Thank you again for choosing us to be part of your journey. We hope to welcome you back someday for another adventure in Kenya!
Warm regards,
The Bencia Africa Adventure & Safaris Team
Email Grosvenor | 35-50 years of age | Experience level: first safari
Wonderful experience!
Although our budget is limited, BENCIA AFRICA ADVENTURE & SAFARIS has planned the tour in such a way that nothing seems less. Accommodations were comfortable, food was good, and service was excellent. The road conditions were a bit difficult, but apart from that, the whole trip was enjoyable. I will recommend this company to others in the future.
Reply from Bencia Africa Adventure & Safaris
Posted on Jun 18, 2025Thank you so much for your thoughtful and encouraging review! We’re truly delighted to hear that despite a limited budget, you felt that your experience with Bencia Africa Adventure & Safaris did not fall short in any way. Our team works hard to ensure that every aspect of the journey from accommodations and meals to service meets our guests’ expectations.
We understand that road conditions can sometimes be challenging, and we appreciate your patience and understanding. Your recommendation means a great deal to us, and we look forward to welcoming you or your friends on another adventure in the future.
DE
Email Khaled Eid | 50-65 years of age | Experience level: 2-5 safaris
They are professionell
They are very professionell , Organisation was very good, honest, did. the best for me to have nice and pleasant time.
The guide driver was very professional, helpful
Reply from Bencia Africa Adventure & Safaris
Posted on Jun 24, 2025Thank you so much for your kind feedback! We’re delighted to hear that you had a pleasant and well-organized experience with us.
Providing honest, professional service and making sure our guests feel cared for is always our top priority. We’re especially glad to hear that your guide-driver made a positive impact on your trip with their professionalism and support.
It was a pleasure having you travel with Bencia Africa Adventure & Safaris, and we hope to welcome you back for another memorable journey in the future.
NL
Email LIEKE VOS | 20-35 years of age | Experience level: first safari
an extraordinary experience of the amazing beauty and rare wildlife of northern Kenya
I took part in a 3-day Samburu Safari with Bencia Africa Adventure & Safaris, and honestly, the experience was beyond our expectations. Our guide was very experienced and very well explained about the animals and the environment. We felt safe, comfortable, and well-organized throughout the trip. The Samburu region was quite different—much less crowded, more wild, and with a quietness of nature. It is a unique experience to get a chance to see special wildlife such as the reticulated giraffe, gerenuk, and Grevy's zebra. It was really fascinating to see crocodiles along the Ewaso Nyiro River and enjoy the sunset in that environment. I must say, if you want to taste the lesser-known but extremely rich nature and wildlife of Northern Kenya, then this 3-day Samburu Safari will be an excellent choice for you..
Reply from Bencia Africa Adventure & Safaris
Posted on Apr 10, 2025Thank you so much for sharing your experience! It’s wonderful to hear how much you enjoyed your 3-day Samburu Safari with Bencia Africa Adventure & Safaris. Samburu truly offers a different kind of magic with its raw, untouched beauty and unique wildlife. The sightings of reticulated giraffes, gerenuks, and Grevy's zebras must have been incredible! It’s also great to know that you felt safe and well taken care of throughout the journey. Your description of the peaceful landscapes and sunsets by the Ewaso Nyiro River paints such a vivid picture. Definitely sounds like a must-do for anyone looking to explore the hidden gems of Northern Kenya.
CH
Email masion reed | 35-50 years of age | Experience level: first safari
Unforgettable experience in Tsavo West, Amboseli and Tsavo East!
We recently booked a five day Tsavo West, Amboseli, and Tsavo East safari through Bencia Africa Adventure & Safaris, and it was simply amazing!
Our trip began in Mombasa, and from there it was like entering a new world. The vast savannah of Tsavo West the amazing Mzima Springs, and the presence of countless wildlife amaze us. After reaching Amboseli National Park, the view of Kilimanjaro made our experience even more dreamy. The view from the huge herd of elephants, zebras, giraffes, and lions here was truly incredible. Then a group of elephants roaming on the red soil in Tsavo East looked like a picture!
Our guide explained in detail about each animal and their behavior; he was very efficient and knowledgeable. Every moment of the safari was enjoyable, and everything was so well organized that we did not have any problems..
Reply from Bencia Africa Adventure & Safaris
Posted on Apr 1, 2025Thank you so much for sharing your wonderful experience with us! We're thrilled to hear that your safari through Tsavo West, Amboseli, and Tsavo East was truly unforgettable. It’s always our goal to provide memorable adventures, and we’re glad that our guide’s knowledge and the seamless organization added to your enjoyment. From the vast savannah to the breathtaking view of Kilimanjaro and the incredible wildlife encounters, it’s fantastic to know that you were able to immerse yourself in the beauty of these incredible parks. We hope to welcome you back soon for another adventure with Bencia Africa Adventure & Safaris.