The review below is the personal opinion of Sherrie and not that of SafariBookings.
Our Worse Nightmare Tour Company
DO NOT BOOK WITH THIS TOUR COMPANY!!! I am writing this review to highlight the worst experience I have ever had with a foreign tour company. It all began in July of 2024 when I reached out to Bush2City and finalized an agreement for a "13 day Best of Kenya Tanzania Safari-Luxury" that included 10 luxury accommodations. In retrospect, I should have booked with another tour company that offered me a great package and had warned me about Bush2City. After my booking, I had many communications with Mali over the following months until I fully paid the trip in May of 2025 for the trip that began July 15th. After our arrival in Kenya, I was informed without advanced notice or rationale that 4 out of 10 of our accommodations were changed to lower category places. I was extremely upset, and we had just started our trip since I meticulously selected all the accommodations. We found that 3 of the accommodations were terrible including the last one which was supposed to be the best lodge in Amboseli and instead it was a wholesale lodge outside of the park with tons of tourists. Mr. Solomon Jackson finally agreed to meet with my husband and I at almost the end of our tour in Arusha. He apologized and promised to provide us with a 20% refund that totaled $3200 USD. The only salvation from the trip was that we had great safari guides and drivers including Steve and Nickson who patiently heard my complaints. Since our trip in July, Mr. Jackson offered several excuses as to why he did not provide the refund and then finally, he has not responded to any of my emails, calls, or texts for the past month. At the very least, I hope that no one else suffers from his fraudulent actions.
