Beacon Safaris Team in Masai Mara
Beacon Safaris
- Located In:
- Size:
- 10-20 employees (Founded in 2010)
- Tour Types:
- Custom budget & mid-range tours that can start every day
- Destinations:
- Price Range:
- $50 to $200 per person per day (USD, excl. int'l flights)
Reviews
US
Email Adi | 35-50 years of age | Experience level: first safari
Unprofessional
We planned a 5 day safari with Beacon via Robert. What should have been a memorable and enjoyable experience turned out to be full of stress thanks to their mismanagement. Avoid if you want a company that works with you to make your trip enjoyable!
Beacon/ Robert promised and received payment for a customized 5 day safari. Our driver was Anthony and it was apparent early on that Robert did not discuss the itinerary with Anthony. Anthony would frequently refuse to follow the itinerary saying it was impractical/ unfeasible. When we tried to contact Robert to mediate, he would be unavailable. Ultimately, we were made to skip game drives or pay extra to go on game drives that were already included in the original invoice. We were told to pay extra because Robert wasn't aware of change in park fees. At the end of the trip, we were dropped off not at our hotel but in the middle of Nairobi. Again thanks to miscommunication between Robert and Anthony. The only reason this isn't a 1 star review is that Robert agreed to split the cost of the additional safari drives even though he had already received payment for it.
I wish this review was about Kenya's beautiful parks and the game drives we went on with Anthony. But our lasting impression of the trip was uncertainty and stress. Robert and Anthony at Beacon, while not dishonest, were disorganized, unprofessional and uncaring about giving you an enjoyable safari experience.