Safari.com
- Office In:
- Size:
- 20-50 employees (Founded in 2000)
- Member Of:
- Southern Africa Tourism Services Association
- Tour Types:
- Customizable private tours and fixed group tours
- Destinations:
- Price Range:
- $74 to $1,171 per person per day (USD, excl. int'l flights)
for a custom tour
Your request will be sent directly to the operator
If preferred, you can contact the operator directly
Reviews
Email EE | 65+ years of age | Experience level: first safari
Responsive and Helpful
Our safari experience was quite wondrous. The Shamwari Reserve is a marvelous place. Other than some relatively minor issues regarding transportation, our experience was quite satisfying. We would happily and certainly use and/or recommend Safari.com again.
Email Sarah | 50-65 years of age | Experience level: first safari
Professional responsive and efficient
It was my first Safari experience and the company and our contact were professional and efficient throughout. Having looked at other options it seemed good value for money given the items included such as the internal flights and esims.
The actual safari was amazing. The guides were brilliant and clearly experienced in their work. We had 2 trips a day and saw all the big 5 at least once during our time. We had some unpleasant weather in 2 of the days but keeps were equipped with all the necessary gear.
Unfortunately we did not get to do the bush walks due to the bad weather. I'm pleased to say that our timing did not mean we were stranded, as days after we were there the whole area flooded!
Kapama River Lodge was well run and beautiful and had great facilities. The food and drinks offered were excellent my only negative was that it would have been nice to have some lighter options for lunch, maybe buffet, deli sandwiches instead of a full lunch menu.
I would definitely recommend the company to friends.
Email Steve McGarey | 65+ years of age | Experience level: 2-5 safaris
Top Quality Tour Operator - Top Quality Advice
Safari.com were recommended by a good friend who has used them several times - I was a little sceptical, having booked most trips personally, but I needn’t have worried.
Zené Devine was my contact throughout and she was excellent. Very professional, great communication, great patience! And very clear information on pricing and all details and options available.
The safari was the stand out for us and it was reassuring to know that Zené had actually visited our selected lodge - from the minute we arrived at Kapama River Lodge, we were so welcome and everyone seemed to care that we had a great time, which we did.
We received a room upgrade on our arrival at Shandrani, in Mauritius and I don’t doubt that this was as a result of using Safari.com too.
Zené also reached out while we were there, to see how we were doing and it was very reassuring to know there was support if needed.
Going back to my scepticism, I was also surprised and delighted to note that the price of the holiday was no more expensive than had I selected venues and flights myself.
We have already recommended Zené and Safari.com to a friend and there is only one person we will contact when we next decide to head to South Africa.
Thank you Zené and Safari.com for making a great holiday a memorable one.
Email Portia | 35-50 years of age | Experience level: first safari
Fabulous
Truly the best holiday I’ve had. Two nights at Mont Rochelle, this place has breath taking views, great friendly service and a free shuttle in to the village. Our suite was amazing too. 100% recommend. Then on to two nights at Sanbona wildlife reserve. All I can say is wow!! Fabulous tented accomodation, food, atmosphere, game drives were unreal. Great experience. Lastly Queen Victoria hotel on the water front. Lovely hotel in the heart of everything. This was a wonderful trip, ran so smoothly. Safari.com took care of everything and were always on hand. Highly recommend.
Email Susan | 65+ years of age | Experience level: 2-5 safaris
Very, Very Pleased
I contacted Safari.com by email in April. I had a response from Cayla Urtel within 12 hours and a trip planned within a week.
I told her my dates and price range and she sent me a few options. After I picked the lodge I wished to book ( Pondoro Game Lodge.. loved it) she booked my flights round trip flight to the area from Cape Town. She answered all questions I had regarding transportation to game lodge etc..
In November I reached out regarding trip insurance and she answered my email very promptly.
I couldn’t of been happier with my entire experience start to finish and wouldn’t hesitate to recommend her and Safari.com
Email Ivo | 50-65 years of age | Experience level: first safari
Well knowledged and always responsive
I think the service provided was well organized but by researching the cost of the actual itinerary it was definitely over priced and doing on own would cost about 3k less but only I'm to blame cause I didn't do my research due to time constraints Basically paying for transportation which once you are there is cheap and hotels which even in supposedly high season were plenty. If this package came with 3-4 excursions prepayed then it would be easier to justify the cost. Safari.com did an excellent job getting it organized quick and professionally and were very receptive to any questions
Email Sen | 35-50 years of age | Experience level: first safari
Terrible experience
Keep away from booking with safari.com. Absolutely no flexibility in terms of making changes. Lost$3500 with them and communication is so delayed. I had to make schedule changes due to a medical situation (3 months ahead of scheduled dates) and was even ok to get credit for a future trip - they were absolutely not flexible. I would absolutely not recommend them - you are better off with other agencies!!
Reply from Safari.com
Posted on Jan 9, 2026Dear Sen,
We are truly sorry for the family medical situation that caused you to cancel. We understand this was a difficult time.
Regarding your review, we feel it is important to clarify the context. You requested to cancel your booking within 60 days of travel. At this stage, lodges and operators have already been paid and strict penalties apply.
Our team advocated on your behalf to secure a postponement or credit option, but because rooms had been held for months, third-party fees were unavoidable. You advised us that you would only accept a solution that resulted in zero financial loss (100% refund or 100% credit). While we wish we could have offered that, we cannot override the costs incurred by the lodges on such short notice.
We worked hard to recover the majority of your funds, and the timeline for the refund was dictated solely by the international suppliers returning those funds to us.
We wish you the best.
The Safari.com Team
Attentive service
Our agent was very good at communicating with us, answering the smallest of questions immediately. Logistically everything went very smoothly. Terrific service.
Email Roxane | 20-35 years of age | Experience level: first safari
Trustworthy tour operator
We had an overall good experience using Safari.com.
First of all, they really matched our needs in terms of the Safari experience we described we wanted and the lodge they suggested to us was truly exceptional.
They offer a lot of complementary benefits (e.g. SIM cards) which were beneficial to our stay.
The staff is kind and tried to be helpful. Monique was responding even on public holidays and weekends in order to help us sort logistics.
Overall I would recommend the service and use them again, but a few things could be improved to make this service feel truly "luxury service":
1) make sure to have a phone line that works, as we kept on having connection issues with getting someone on the phone which can be rather stressful when planning a trip 2) would be great for the travel agent to anticipate logistics on our behalf. A few logistical items could have easily slipped if we had not double clicked on them
Hope these improvements points help improve the service going forward, but the overall experience was very good
Email Maria | 35-50 years of age | Experience level: first safari
Amazing experience
It was just so easy! Dolan is a superstar, he altered our plan to our needs, we felt so safe and guided. From the airport to the airport- was super amazing! The staff at all the hotels were so friendly and nice. And whenever I had a question- Dolan was ok a stand-by. Really loved the trip, highly recommended, especially when you just want to enjoy and not to think about anything:)
