Hallmark Travel Planners
- Located In:
- Size:
- 10-20 employees (Founded in 2006)
- Member Of:
- ASTA & KATO
- Tour Types:
- Custom mid-range & luxury tours that can start every day
- Destinations:
- Price Range:
- $150 to $800 per person per day (USD, excl. int'l flights)
Reviews
Email Michele | 65+ years of age | Experience level: first safari
Answered emails promptly and helped ease any banking glitches.
Right from being picked up at the airport in Nairobi until we were returned there at safari's end we were more than happy with the experience. Our driver guides were very good and went out of their way to show us their animals. Food and accommodation in the safari camps was of a very high order, with the one at Lake Manyara outstanding in every respect.
US
Email Mark | 35-50 years of age | Experience level: 2-5 safaris
Wonderful safari, great guides, smooth logistics
The responsiveness and attention to detail during the initial planning over email was representative of our experience to come in Africa. Great service, great people, and very organized. Very professional. Highly recommended.
We travelled on a 17 day safari through Kenya, Tanzania, and Rwanda. We were met at the airport in Kenya and taken care of from the beginning. Guides were fun and freindly and spoke English well. In travelling to a new destination every day or two, and navigating through various parks and flights to different countries we always were properly escorted to ensure we arrived were we needed to be. The individual guides catered to our day to day needs and amended our itinerary and schedules to accommodate us.
Levis was patient to answer all of my numerous questions during the planning process and I was pleased to awake every morning is the US to his email to my latest question as he was diligent to respond quickly the same day.
I was a bit nervous to wire funds ahead of time as I wasn't able to find much on Hallmark online, but everything went as well as I could have hoped.
CA
50-65 years of age | Experience level: first safari
Exceeded our expectations in every way
Everyone we dealt with conducted themselves in a professional, courteous and helpful manner. They were very helpful in providing a first quote and then adjusting it until we had fine tuned it exactly to our liking. All of the accommodations were excellent. Anthony was our tour guide in Kenya and he was very good. Paul was our tour guide in Tanzania and he was something special. We could tell that he was one of the most experienced guides in Tanzania because many of the other tour guides were consulting with him and he was treated him with a great deal of respect everywhere we went. Both of our guides had excellent knowledge of how to be at the right place at the right time to have the best experiences. We were able to photograph and take videos of many scenes that would be worthy of a TV documentary (We have put together a 45 min slide show and video presentation and we have had amazing reviews from our family and friends. We have seen the presentation many times and never get tired of reliving these experiences of a life time).
Hallmark gets top marks and we would not hesitate in recommending them for your safari.
US
Email Mike | 50-65 years of age | Experience level: 2-5 safaris
Poorly planned and did not refund fees we paid for them
Hallmark not only poorly planned and communicated our safari but failed to pay certain fees that we ended up having to pay with promise of reimbursement. It's been 6 months and now after multiple lies about the "check is in the mail" will not answer email regarding our payment. Basically stole from the 3 couples.
Reply from Hallmark Travel Planners
Posted on Mar 27, 2023Dear Mike,
Thank you for your feedback. I am sorry to hear that your safari experience did not meet your expectations. We have looked at all the issues that you mentioned and all that went through your 14 day trip hope to be able to deliver better experiences to any future customers. We certainly had some challenges with your particular trip and later on with mode of reimbursement of the amounts in question. Reimbursement of US$80 has since been made to all the 3 couples that were in your party. We still hope to serve you and others in the future.
US
Email Chris Van Anne | 50-65 years of age | Experience level: first safari
Hallmark Travel Planners is professional, knowledgeable, service oriented, friendly and world class
Levis from Hallmark Travel Planners was our key contact. We started our planning with Levis ~3 years ago and due to COVID, our trip was delayed. Levis (and his team) are truly world class, were timely with all our questions via email and were extremely friendly & service oriented. When you begin the daunting process of selecting the travel company you want to work with, it was not easy and after significant online research...my wife and I decided on Hallmark. We could not be more pleased! Our 3 week trip to Egypt, Rwanda and Kenya was truly magical. All small details were executed on flawlessly and we highly recommend Hallmark Travel Planner! If you are looking for a personalized experience with top notch attention to detail, Levis is your guy. Levis was always very open and honest with us, and shared all the needed details to assist our planning. He helped us better understand all the COVID policies for each country, process to follow to secure our visas and all other required travel documents. My wife and I really value the service Levis provided and his insight greatly brought us a "peace of mind" in knowing we had a true partner helping us plan our trip, not simply a vendor who was checking the box and taking our money. Levis proactively offered supplemental info to help us plan, listened to all our needs and then helped us design the trip that matched our "trip of a lifetime!". Simply a wonderful experience and we highly recommend Levis and Hallmark Travel Planners. Chris & Liz Van Anne from Colorado, USA
US
Email Michael M | 20-35 years of age | Experience level: first safari
Spectacular Honeymoon Trip!
Hallmark planned an unforgettable honeymoon for my wife and I this past September! We spent 5 days on Safari in Maasai Mara and Serengeti parks and a week at Diani Beach on the coast. Levis was incredibly helpful and easy to work with in designing the perfect itinerary for us and made sure that we were well taken care of during our trip. Both safari guides were super personable and friendly and the accommodations were fantastic. We even had the added bonus of seeing Nairobi during our layover on our way back and having dinner with Levis and his wife (a great personal touch!) I HIGHLY recommend Hallmark travel to anyone looking to plan their trip to eastern Africa!
Email Scott and Amanda | 35-50 years of age | Experience level: 2-5 safaris
Second amazing Safari courtesy of Hallmark
This was the second time choosing Hallmark to organise our Safari. After our first time in Febuary 2018 we were extremely happy with how it all went we had no hesitation for Levi's to organise our next safari to Tanzania. Once again Levi's did not disappoint, everything from the email correspondence to the actual safari went smoothly. We did have 1 last minute change of accommodation halfway into it but the replacement accommodation was very acceptable. Both our guides were brilliant once again. We requested to have one of the same guides(Freddy) as last time as we due to the great experience we had then.
Thanks Again Levis
CA
Email Erin | 50-65 years of age | Experience level: first safari
Excellent service.
Leviis was very responsive when helping us plan our safari The safari guide was very friendly, knoledgeable and took great care of us. Everything turned out exactly as planned... actually it exceeded our expectations. Thank you!!
Email Corinna Burth | 35-50 years of age | Experience level: over 5 safaris
Excellent and individual service! Great experience!
Levis coordinated my trip with care and individual excellent service. I had a wonderful trip and an exceptional good guide. Very reliable, friendly and best organisation. Thanks for the awesome trips and also your helpfulness!!!
US
Email Alicia Masnikoff | 35-50 years of age | Experience level: first safari
We had some amazing guides and drivers who exceeded our expectations.
Levis was exceptional in his communications with us. We had an amazing safari experience thanks to the team he put together for our safari. We had to make some changes to our itinerary and they accommodated those changes. Would highly recommend Levis and Hallmark Travel Partners.