Reviews

Sort By: Date Most Helpful Rating 21-30 of 57 Reviews
Claus   –  
Denmark DK
Visited: February 2017 Reviewed: Feb 20, 2017

Email Claus  |  50-65 years of age  |  Experience level: over 5 safaris

Everything just went very well. Perfect trip
4/5

Communication good and quick response
The driver always came on time - the game drives were just perfect and the driver was eager to show as much as possible. The accommodation was perfect except that the staff was "too eager" to make our stay at Ashnil perfect.

Suran   –  
United States US
Visited: March 2017 Reviewed: Apr 7, 2017

Email Suran  |  35-50 years of age  |  Experience level: first safari

Memorable affordable and perfect safari packages.
5/5

Real quick e-mail reply since we contacted the agency. Affirdable safari packages that we could customize our plans. They took a good care of us during our safari there, including pick-up and drop-off services. Two thumbs up for the company.

Jan   –  
United States US
Visited: June 2017 Reviewed: Jun 23, 2017

Email Jan  |  35-50 years of age  |  Experience level: first safari

Wonderful safari experience with kind and knowledgeable guide
5/5

My 19 year old son and I traveled to Kenya and Rwanda through Hallmark. We had an absolutely wonderful experience. Our guide Gordon was always prompt. He was very knowledgeable about the locations we traveled to, the animals we encountered and he knew how to help us get the best experience that we wanted out of our trip. Hallmark was always ready to answer my many questions that I asked prior to the trip.

Michele   –  
Australia AU
Visited: July 2017 Reviewed: Sep 16, 2017

Email Michele  |  65+ years of age  |  Experience level: first safari

Answered emails promptly and helped ease any banking glitches.
5/5

Right from being picked up at the airport in Nairobi until we were returned there at safari's end we were more than happy with the experience. Our driver guides were very good and went out of their way to show us their animals. Food and accommodation in the safari camps was of a very high order, with the one at Lake Manyara outstanding in every respect.

Julie   –  
United States US
Visited: September 2017 Reviewed: Sep 29, 2017

Email Julie  |  35-50 years of age  |  Experience level: first safari

Pain and worry free booking experience with exemplary customer service.
5/5

We booked our safari with Levis at Hallmark Travel Planners. We ended up with a 16 day safari in Kenya and Rwanda. Over the course of a year, Levis politely and quickly answered all of our questions (I think I emailed him around 60 times!!). He was always courteous and professional. He ensured that our requests for what we wanted out of our safari were met. Our accommodations and experiences were superb as was our private tour guide in Kenya, Anthony. The Gorilla trek in Rwanda was an amazing experience- I highly recommend adding this to your trip if you can spare 2 or 3 days.
I cannot say enough about how incredible our safari was and I am sure it had a lot to do with Levis experience and commitment to his customers.

Thank you Levis!!

Patricia Byrnes   –  
Canada CA
Visited: September 2017 Reviewed: Oct 18, 2017

Email Patricia Byrnes  |  50-65 years of age  |  Experience level: first safari

Hallmark gave us a "Trip of a Lifetime" experience.
5/5

Right from day one, the pick up at the airport in Nairobi, our Hallmark experience was incredible. Levis had planned an amazing tour for us of Kenya and Tanzania, hitting all the spectacular "must see" national parks of these two countries. This was, without a doubt, our trip of a lifetime, it exceeded our expectations in every way. Our two drivers, Charles in Kenya, and Amani, in Tanzania were incredibly knowledgeable, friendly, polite and made our trip the most unbelievable adventure of our lives. They were so attentive, patient, and willing to please our every whim and desire, stopping whenever we asked for that "yet another" spectacular picture of one of so many beautiful animals, always educating us on facts about the animals. Our accommodations were amazing, from high end to more adventurous, (but comfortable) tents, sharing the open spaces with the animals. We always felt safe, protected and very cared for by everyone, lovely people wherever we stayed. I would highly recommend Hallmark Travel Planners, (and I already have), to our friends and family and anyone else wishing to travel to East Africa. I hope that I can return in a few years and have Levis book my next adventure. Kenya and Tanzania have left a mark on my heart, and now I hope to see a little more of Africa in the coming years.
Thank you Levis, Charles, Amani and Hallmark!

Loretta   –  
Canada CA
Visited: September 2017 Reviewed: Oct 18, 2017

Email Loretta  |  50-65 years of age  |  Experience level: first safari

Amazing trip of a lifetime from start to finish!
5/5

Our initial correspondence with Levis and the subsequent planning and fine tuning of our vacation went so smoothly; we were able to include many different places and activities and our trip was built just for us. Levis was available for all of our questions and responded promptly each time. Thank you! We had a variety of accommodations in both Kenya and Tanzania and each one had its own charm. The staff at every lodge, inn or tented camp were superb - the rooms were very comfortable and the meals always very good. The main attraction of course were the amazing safaris we experienced in Kenya and Tanzania. We had the best driver/guides around - Charles in Kenya and Amani in Tanzania. Both are so knowledgeable and freely shared so many facts about the wildlife, birdlife, plant life that surrounded us. We could not believe that each day was better than the last. These two men did their best to give us the ultimate trip and we most certainly had it. We always felt safe and looked after in both countries. We saw the Big 5, and twice saw rhinos and leopards! How incredible is that? We even saw zebras and wildebeest migrating over the Mara River. My description of our 13 days is "mindblowing". Thank you so much, Hallmark for a trip of a lifetime!

Dietmar   –  
South Africa ZA
Visited: November 2017 Reviewed: Dec 9, 2017

Email Dietmar  |  35-50 years of age  |  Experience level: 2-5 safaris

Very good organized and very friendly atmosphere with a fantastic driver for the gamedrives.
5/5

I was always very good informed about any changes of the tour. (Lodge fully booked, roads blocked ...) The safaris were very interesting and the driver did always his best to see the animals quite good.

Marah Stubbert   –  
Canada CA
Visited: January 2018 Reviewed: Jan 19, 2018

Email Marah Stubbert  |  35-50 years of age  |  Experience level: first safari

Levis is professional, accommodating, and wonderful to work with!
5/5

Our trip with Hallmark was absolutely incredible! A friend and I met in Africa for a 10 day tour - Amboseli, Masai Mara and Gorilla trek in Uganda. It was my first tip to Africa, and I was a little concerned because I could only find reviews for Hallmark Travel Planners on the Safaribooking site, nothing on tripadvisor or google reviews, but our trip was incredible and Levis was wonderful to work with. He was very patient and considerate as I explored many options for my itinerary and everything ran smoothly when we arrived. We had one night of heavy rain at Masai Mara that made a road impassible for a few hours. This caused us to miss our flight to Rwanda, but Levis rearranged our flight and hotel immediately and was able to do that without any extra cost, we really appreciated his quick problem solving and communication with our driver. Our guide, Anthony was awesome! He was very knowledgeable about the animals and he worked hard to make sure we had some wonderful experiences in the parks. His English is excellent and so is his sense of humour! We really enjoyed spending the days with him and he gave us lots of space to enjoy our evenings and meals on our own. I would highly recommend Hallmark.

Simon Weng   –  
United States US
Visited: January 2018 Reviewed: Feb 24, 2018

Email Simon Weng  |  65+ years of age  |  Experience level: 2-5 safaris

Great safari experience
5/5

Professional and personal. Nice itenerary and good arrangement.

Average User Rating
4.7/5
Rating Breakdown
  • 5 star 48
  • 4 star 6
  • 3 star 2
  • 2 star 0
  • 1 star 1
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