Great Time
We had a 8 day Kenya + Tanzania safari booked through Amazing Memories in July 2015 and we highly recommend them, especially for safaris in Kenya. The correspondence before the safari was great and the total price was definitely competitive. The lodges in both Kenya and Tanzania were as good as we could've asked for. Our driver in Kenya was Joseph and he was very knowledgeable, professional and courteous. Our luggage was lost flying into Nairobi and we spent the first 5 days with a single outfit, but Amazing Memories did their best to help us. Ann from Amazing Memories went to the airport multiple times to deal with incompetent airport agents when we were were in Tanzania for us, and collected our luggage to be delivered when we crossed back into Kenya. Overall the customer service was great.
Our only problem was in Tanzania, where the 4-day portion was subcontracted to a Tanzanian company. The car was very old and it broke down frequently, the driver was horrible, we felt unsafe the whole time. We told Ann about it and she sounded surprised, I don't think Amazing Memories had direct influence on it, going forward hopefully they will do business with another company.
Overall we were highly satisfied with Amazing Memories, they genuinely tried to make us have a great time. Just beware of complex itineraries with multiple countries, if I do it again I'd deal with each company directly in the separate countries.