Reviews

Sort By: Date Most Helpful Rating 11-20 of 64 Reviews
jason lycett   –  
United Kingdom UK
Visited: September 2023 Reviewed: Sep 25, 2023

Email jason lycett  |  50-65 years of age  |  Experience level: 2-5 safaris

Proffessional friendly service
5/5

Had a wonderful experience with blue mountain. We had to make a lot of last minute changes to our dates but Ann made all the changes without any fuss. Always felt we were in very good hands and the communication was fantastic from start to finish. The Safari itself was even better than hoped for, but it was nice knowing that if there was a problem , Blue Mountain would resolve it. Great service and highly recommended.

Car   –  
Canada CA
Visited: June 2023 Reviewed: Jul 7, 2023

Email Car  |  20-35 years of age  |  Experience level: first safari

Great!
5/5

Had a fantastic time with Blue Mountain on a 3 day safari to Masai Mara at the beginning of June! Ann in the office was helpful and informative while coordinating the tour. Guide Peter was friendly and knowledgeable about Masai Mara and the wildlife. Would book with them again!

Santy   –  
India IN
Visited: June 2023 Reviewed: Jun 21, 2023

Email Santy  |  35-50 years of age  |  Experience level: 2-5 safaris

Amazing
5/5


I had an amazing 7-day safari adventure with Blue Mountains Safaris, visiting Masai Mara, Naivasha, Nakuru and Amboseli. Julia planned everything perfectly and made sure I had the best experience in Kenya. She was always in touch to check if I was happy and comfortable. I highly recommend Blue Mountains Safaris for their excellent service and reasonable prices. They are better than other travel agencies I have seen. My safari driver Jackson was very professional and knowledgeable. He helped me spot the big 5 and many other animals. It was one of the best travel experiences ever!

Nevin   –  
United Kingdom UK
Visited: June 2023 Reviewed: Jun 17, 2023

Email Nevin  |  35-50 years of age  |  Experience level: first safari

Communication with Ann from the day we enquired to end of the tour was very easy
5/5

My wife and I did a private tour with Bluemountain safaris in Kenya and had a wonderful time exploring the national parks, and we are going back with a lifetime of memories watching wild animals in their natural habitat. Our drive/guide kabiro was very knowledgeable and a very skill full driver , I cannot imagine anyone doing that job better than him. Some rides are very long and he managed to get us from point a to b very safe. His knowledge of wild animals and their behaviour is very helpful as a photographer as he himself is a photographer so he knows where the light is going to hit and when and he perfectly aligns everything.
If I am to do this all over again I would choose him as my guide/ driver.
Also all the lodges we stayed were extremely nice with good food , nice views and some even providing some extra tours which comes with a cost.
Once again thanks to team Bluemountain to organising everything.

Liu   –  
Germany DE
Visited: March 2023 Reviewed: Mar 25, 2023

Email Liu  |  20-35 years of age  |  Experience level: first safari

Wonderful trip and my itinerary can even be customed.
5/5

Visiting Kilimanjaro is always my dream since I was a child and usually i don't like to spend over 5 days for travelling. I scanned a lot of itineraries on Safiaribookings but it was really hard to find a suitable one. When I tried to contact Blue Mountain Trekking Safaris, Ann told me that she can help to manage all and with a very reasonable price. During this trip, Ann patiently answered all my concerns, and the drivers Cyrus Kabrio and Brian were very nice. It was cloudy in the first day when I was in Amboseli, I was so upset because I was afraid I would not see the Kilimanjaro but Cyrus promised me I can see it and the magic was I really saw it in the first evening and second morning. I am grateful to all of you to help me to realize my dream.

David   –  
Spain ES
Visited: March 2023 Reviewed: Mar 19, 2023

Email David  |  20-35 years of age  |  Experience level: first safari

Amazing
5/5

The tour was great! Our guide Andrew made an amazing job and he was always giving us his best to make sure we were enjoying the experience. The accommodations were simple but clean and comfortable and the meals were also very good. We saw a lot of animals and had a great time!

Tania   –  
Poland PL
Visited: February 2023 Reviewed: Mar 8, 2023

Email Tania  |  20-35 years of age  |  Experience level: first safari

Great service, good communication. Highly recomended
5/5

We are very satisfied with the services provided by the Blue Mountain Trekking Safaris. Ann and her collegues were always in connection with us, answering all questions before and during our trip. We had great 2 days safari with delicious lunch and 1 Day jungle hiking to Meru waterfalls. We highly recomend the company.

Gloria   –  
Italy IT
Visited: February 2023 Reviewed: Mar 8, 2023

Email Gloria  |  20-35 years of age  |  Experience level: first safari

The review below is the personal opinion of Gloria and not that of SafariBookings.
Safari was great! However, we had some problems on the 3rd day and missed two planned game drives.
3/5

We booked a four-day safari in Masai Mara and Nakuru. The 3 out of 4 days went as planned. On the third day, however, we had problems. We planned a morning game drive in the Masai Mara, but our driver refused to take us there and instead took us to visit a Masai village (which we did not request and which we did not like, being an extremely touristy and rather sad activity ... and with a surcharge of $10 per person!). Also on that day a "game drive en route" was planned, which we did not have. So basically the day was wasted, with one hour at Masai Village and the rest of the day driving back to Nakuru. We were quite disappointed. The good thing is that we managed to contact Ann, who was very helpful and gave us back 3000 Ksh each (which was the equivalent to one entrance fee to the park in Masai Mara). Still, we missed something we had booked. So be careful, try to defend your rights with the driver, and in case contact the agency while you still have time! (from what we have heard is a very common thing that has happened to many).

Apart from this, we can overall say that it was an amazing experience and we really enjoyed it! The parks are beautiful, we saw so many animals. The lodge in the Masai Mara was also really nice, and we liked so much to be in nature for a couple of days. The people working there were also really friendly (also the food was great!). Ann was always helpful and stayed in contact with us before and during the safari, which was really much appreciated.

Reply from Blue Mountain Trekking Safaris
Reply from Blue Mountain Trekking Safaris
Posted on Mar 9, 2023

It was great having you on board from the inquiry stages and even after safari. Really appreciated the opportunity to serve you although a certain level of dissatisfaction occurred.

It was an unfortunate case which is highly regrettable and measures were taken to avoid such scenarios. I only wish i got to know this when the mistake occurred and as Gloria mentioned, i came to learn of the event late afternoon, otherwise i would have been able to arrest the situation on time. Our desire is to have customer satisfaction from all corners and we currently pride ourselves in this.

Thanks Gloria for great comments about our services.

Regards
Ann

Karen   –  
Costa Rica CR
Visited: January 2023 Reviewed: Jan 30, 2023

Email Karen  |  35-50 years of age  |  Experience level: 2-5 safaris

Amazing
5/5

It was nice trip. We could see big five animals and many more.
The driver Geeman was so friendly and he tryed we enjoy all our time in Masai Mara.

Andres   –  
Colombia CO
Visited: January 2023 Reviewed: Jan 19, 2023

Email Andres

Amazing experience with fair price
5/5

Everything was well planned and the quality of the camps, hotels, and food was great too. Jeofry was a very good driver and gave us wonderful service.

Average User Rating
4.9/5
Rating Breakdown
  • 5 star 54
  • 4 star 1
  • 3 star 1
  • 2 star 2
  • 1 star 6
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