Bienvenido Kenya Tours and Safaris
- Office In:
- 10-20 employees (Founded in 1992)
- Member Of:
- American Society of Travel Agents
- Tour Types:
- Custom budget & mid-range tours that can start every day
- Price Range:
- $25 to $100 ppper person per day (USD, excl. int'l flights)
Email Fabiana | 35-50 years of age | Experience level: over 5 safaris
3 days maasai mara with Bienvenido kenya safari
I contact many company in kenya but i chose this company because their rates were within my budget and they were very fast to reply to my emails.I recommend this company to any one travelling to kenya
Email José Ferreira | 65+ years of age | Experience level: 2-5 safaris
Bienvenido-One day at Amboseli Excellent
The safari was excellent, the guide Daniel was above expectation. He knows is job and he has been very good, safe driving knowledge about animals, birds and sites.
Look forward to repeat this experience may be at Masai Mara.
Email Florian | 35-50 years of age | Experience level: first safari
Private Safari to Amboseli and Tsavo
Organization of the trip was perfect, I was very pleased with the e-mail contact, availability and overall organization. The agreed Itinerary was kept to 100%, the pricing was very reasonable.
The driver/guide (Daniel) did a very good job even though conditions were sometimes difficult because of the rain. For me he was explaining just enough while at the same time giving me time to enjoy for myself. I always felt safe in the car and think I saw the most I could. The car itself was well maintained and comfortable.
The accomodation in Amboseli was very basic, while still clean and adequate (maybe I would choose an accomodation inside the park next time). The Tsavo accommodations were both amazing (Voi Safari Lodge and Ngulia Safari Lodge).
Due to the time of year, the parks presented on their greenest site, even though spotting animals was more difficult. I did nevertheless see most of the "trademark" animals and was very happy with that.
Overall, I would definitely recommend a Safari with Bienvenido.
Email Thomas | 50-65 years of age | Experience level: 2-5 safaris
Changed the program. I had to stay 1 day in a not booked hotel without any program. Never again
During the Safari my program was changed by Bienvenido Tours. I had wait 1 day and night for another group from a different tour company to continue the trip. I lost 1 1/2 days with waiting in the accomodation and waiting for the other Minivan. I even had to pay the hotel that I booked after the Safari and couldnt use because of the delay. Bienvenido Tours didnt accept a money refund. I`d not book with this company again. The Mara, Nakuru and Amboseli are wonderful places to see. The accomodations in the parks are very basic, but that I knew before
Email Nick | 35-50 years of age | Experience level: first safari
Overall, I give you 3 stars as customer service wasn't the best. Our safari driver was very good!
Last month our travels in Kenya were to Masai Mara (2 days/2 nights), followed by a hotel resort stay in Diani Beach (2 day/2 nights). Leading up to this booking with Purity and Bienvenido, I researched several different companies, some of which were not on safaribookings.com, etc. One of these companies had great customer service, and I was nearly ready to commit and book, however, given the fact he didn't take credit card payments, I backed out of it completely. I explained this to Bienvenido and was looking for good service and more convenient payment options. Despite the fact I mentioned this, I found it difficult to book since I was 2 continents away (and there was a 9 hour time difference). I had higher expectations with Purity, and customer service is so very important to me, I found the process of things very strange and just different. We were asked to send different information and documents later on and it just wasn't as organized as it should've been. The service was kind and courteous all along, but there was too much of a delay in getting back to me about what we needed. Perhaps it's due to experience and it's a newer company, but I don't know why for sure. However, I did appreciate (eventually) having our transfers all set up, but again it was very last minute that we received the info. We would ask Purity for the details, but then sometimes there was no response. Delayed again. However, she would always get back to us, told us to relax and be patient. I'm not sure why if I paid in advance and was on top of things and diligent, why we had to wait sometimes days after she originally said she'd get back to us. This was my first safari, and the actual safari was spectacular. The wildlife was out of this world! The tent in Miti Mingi was just okay, with some electrical problems at times and there was NO hot water. That definitely lowered the score. On the flip side, what did raise the overall score was our safari driver, Boniface (I hope I have this correct)! He was such a great driver, very personable, patient, and went out of his way for us. It was excellent customer service. Good job!
The second leg of our travels took us to Diani Beach. However, before we got to the beach, we had to travel 5.5-6 hours from Masai to Nairobi. Due to the hard rains the evening before, we had to take a detour, so this ended up delaying us far too long. Some of the safari group members were forced to leave early with us instead of staying one more day (one group member was not too pleased). It made me feel a bit uncomfortable, but I tried to ease the situation for him. Whether he complained to management or not, I do not know. He became a friend to me however. :) Great members on the trip made for a fun time also! Anyway, Boniface dropped all of us off, somewhere about 2 hours from Nairobi (where each person picked up their transfers). I was getting nervous and he reassured me you guys will make your flight to Ukunda (Diani Beach). It turned out everyone else in both safari vans had been picked up for their transfers before us. That left us all alone still waiting! We had a 3:20 flight and it was not until about 1pm I believe before our driver picked us up (with our luggage). Imagine that. Not what either of us wanted for sure. He drove like a madman and obviously knew he was under pressure and stress. It was like the Daytona 500 (which is today as I write this), and he somehow got us to the airport about 2:45. At this point we still had to go through security and pass through the other one after being dropped off. We raced to the gate, said we were in a hurry, and somehow...with all of this craziness and stress of thinking we would miss our flight for sure...I asked the woman behind the check in counter if the gate was still open...and she said, "Yes!" Amazing. It was way too close for comfort, but we made it. It was a miracle that we made it. However, this could have been avoided with much better planning on the company's part. That's why it is best to get to the airport 2-3 hours beforehand, esp. when you hire a company to plan everything for you. I think I'd go with another company next time, however, the trip as a whole was priceless. My first trip to Kenya was incredible! Thanks for reading. I hope you publish this, because Bienvenido Kenya Tours can learn a lot from our experience, as well as others. I am appreciative for some of your efforts, we were just disappointed in some of the service as a whole. I had higher expectations than what we received.
Email Florian | 35-50 years of age | Experience level: 2-5 safaris
Safari to Aberdares, Samburu and Ol'Pejeta
After my first Safari I decided to go a little of the normal path and visit the area around Mount Kenja.
As the last time, communication and booking was fast and without problems. Requests for changes in the Itinerary were immediately acted upon.
The driver again was reliable, even though the car itself had minor technical difficulties. The lodges were spectacular, the parks and the wildlife were diverse and stunning.
Email Jiri Bartos | 50-65 years of age | Experience level: 2-5 safaris
5 national parks Masai Mara, Lake Nakuru, Amboseli, Tsavo East and Tsavo West
Thank you very much for beautiful week full of new experience and provided information from the best driver ever - Mutemi.
We visited 5 national parks Masai Mara, Lake Nakuru, Amboseli, Tsavo East and Tsavo West in 6 days with all family and parents.
Good job ! Thanks a lot ☺
Jiri, Radka, Sara,Klara and parents
Email Eden | 20-35 years of age | Experience level: 2-5 safaris
Fantastic tour - wonderful guide!
The booking process was relatively easy - we had problems with using PesaPal but Bienvenido were very flexible and sorted it quickly. The tour itself was fantastic from start to finish, with much credit to our wonderful driver, David.
We were picked up at my home in Nairobi, and driven to Amboseli for a wonderful game drive, where we saw animals like elephants, giraffes and cranes. The accommodation that night was basic but had everything we needed.
The next morning, we were supposed to have a morning game drive in Amboseli, but due to unexpected rains, we needed to drive a longer way to Tsavo East, so we set off early and made it to Voi Safari Lodge by lunch and had an afternoon game drive. My boyfriend loves birds, and David was able to identify so many for us that we had never seen before! At the end of the drive we got caught in a huge rainstorm but David was a fantastic driver and got us back to the lodge safely. The lodge was wonderful, definitely didn't feel like we had chosen the basic level of accommodation!
On the last day, we had a morning game drive, where we were lucky enough to spot a leopard, thanks to David's sharp eyes! We then were dropped safely at our hotel in Diani. Fantastic value for money, and would recommend to anyone!
Amazing 6-days safari experience
We did 6 days-safari trip and it was so much more than expected. We visited Masaai Mara, Amboseli, Lake Naivasha and Tsavo national parks. We also did a day hike to Mt.Longonot. We were picked up from the airport and dropped-off at Diani beach. It was easy to make a reservation. They adapted the plan to our wishes and answered all our questions. During Covid-19 uncertain times, they were flexible with cancellation and deposit return. Luckily all went smoothly :) This was our 1st safari experience and we could not have imagined a better one. Our driver Mutemi was very friendly and nice and excellent in animal spotting. He really knows the parks well and knows where to drive to have the best experience. We had whole day Massai Mara where concentration of animals is just stunning. Then we continued to Laka Naivasha to have some lake animals experience (birds and hippos). The next day we hiked Mt.Longonot with another great guide Geoffrey. It was a 6h hike and really nice views, we also encountered quite some animals. For those who love hiking, there is s possibility to camp overnight inside the crater. Then we continued to Amboseli where we did evening and morning game ride. It is a park with amazing view of Mt.Kilimanjaro and of course countless elephants. Next day was for Tsavo which we loved as well. It is not so full of animals but the scenery is totally different than in other parks so we recommend it also. We saw all possible animals, you name it. I checked Google before to see which animals to expect and I never expected to see almost all of the animals on the list (except rhino). We saw lions in every park and cheeta and much more... We choose cheaper accomodation options and were surprised at what we actually got. In Massai mara we stayed in a tent (eco camp) close to the entrance of the park. The rest were lodges and a guest house in lake Naivasha with a lake view. Lodge in Amboseli was stunning, with Masai people dancing at the fire in the evening and the pool overlooking Kilimanjaro. Lodge in Tsavo was located right at the park fence so animals would come in front of the lodge (elephants,... even lions occasionally.) Food was the best in Tsavo but we enjoyed the food everywhere. We gained some weight so they did feed us well ;) In camps it's sell service and elsewhere you can choose usually from 2 different options. Roads are quite ok, the ones leading to parks usually not in great condition and truck drivers are quite crazy. So I would not recommend driving alone but having a professional guide. We did this trip alone, so it was us and the driver and it was great, would do it again the same way. Due to Covid there were very few tourists and many times we were the only guests. I totally recommend this agency.
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