We wish you a very warm welcome! Karibu!
Paradise & Wilderness
- Offices In:
-
Netherlands
- Size:
- 50-100 employees (Founded in 2006)
- Member Of:
- TATO, TALA & ZATI
- Tour Types:
- Mid-range & luxury tours that, when possible, use accommodations owned and operated by them
- Destinations:
- Price Range:
- $200 to $1,000 per person per day (USD, excl. int'l flights)
Your request will be sent directly to the operator
If preferred, you can contact the operator directly
Reviews
Email Valentina | 20-35 years of age | Experience level: first safari
Poorly organised & we still haven't been refunded for cancelled activity
- Before the trip even started, communication (regarding payment & our pickup arrangement) with our booking agent was so terrible to a point where we suspected the legitimacy of this company.
- We had to chase our booking agent numerous times (payment has been made at this point) before he finally sent us a pickup driver's contact details
- Before we departed, we sent the pickup driver a message to confirm. He was surprised to hear from us as he wasn't aware of this pickup arrangement and said no-one had contacted him, nevertheless he still agreed to pick us up when we arrive (thank god).
- We we arrived, the pickup driver had no idea where to drop us off as he did not know anything about our itinerary. After many phone calls, he finally found out where we were staying and managed to drop us off at out accommodation. However he did not work for this company and it was still unclear why our booking agent had given us his details.
- the next day we found out one of our activities in Arusha wasn't booked and we had no idea until we arrived (after driving aimlessly for 2 hours).
- We requested for a refund for this cancelled activity as well as our accommodation for the night (as we wouldn't have booked accommodation for that night if it wasn't for the activity mentioned above).
- Staff agreed to refund the activity and suggested they would confirm with their management team and try to refund the accommodation, and promised to sort this out for us before our trip ends. We believe their words.
- After coming back from safari, we returned to Arusha for 1 extra day, We contacted the staff regarding our refund, they said they were still working on it.
- It's been a month since we are back from the trip, we have been contacting the company regarding this matter, and we have been ignored.
- It's been a really dodgy experience overall. Do yourself a favour and avoid this company.
BE
Email Guido | 50-65 years of age | Experience level: 2-5 safaris
Generaly bad food, lunch prepared in the morning stay al the way in a hot jeep.
Good driver but we lost a lot of time for all kind of reasons
Accommodation average
Jeep was in poor condition, dinner cold served, Mouses and cockroach in the rooms.
NL
Email Merel | 20-35 years of age | Experience level: first safari
High expectations for a high price, outcome was disappointing
We booked a two-day private safari for Tarangire & Ngorongoro Crater. The first day Tarangire was fine, everything was well arranged and the lodge we stayed in for one night was beautiful.
However, the second day at Ngorongoro Crater was totally different than expected. When we arrived at the gate of the Crater, our guide had trouble entering the Crater…. there was a ‘technical issue’. At the same time, others had no trouble at all entering the Crater.
Eventually we waited up to 3 hours!! During this time, we were not held up to date or what so ever.
After 3 hours, we could finally enter the Crater, but because of this, there was not much time left. We visited the Crater on a very short notice and in a rush. Not what we had expected and paid for.
Eventually I had contact with the Guest relations Tour operator manager, who offered us a refund of $100…. which is not comparable to the time we have lost and the amount we have paid for the trip.
We are very disappointed…