Reviews

Average User Rating
4.5/5

Rating Breakdown
  • 5 star 28
  • 4 star 4
  • 3 star 0
  • 2 star 1
  • 1 star 2

Sort By: Date Most Helpful Rating 1-10 of 35 Reviews
Michael   –  
Kenya KE
Visited: February 2019 Reviewed: Feb 23, 2019

Email Michael  |  50-65 years of age  |  Experience level: 2-5 safaris

Excellent service from the initial enquiry and throughout the safari.
5/5

I had originally asked for the Mara Serena lodge but it was unavailable for the dates required. Equivalent accommodation was very quickly proposed and arranged. The driver Moses was very knowledgable and was also able to network with other drivers during the safari to find the best viewing opportunities. We were able to view different prides of lion including one pride feasting on a kill and fending off jackels. We also saw the 5 brothers cheetah family and had an excellent leopard sighting. Moses covered vast areas of the Mara to maximise our viewing opportunities . Some other companies' drivers went off the tracks to gain viewing but Moses respected the rules of the park and our viewings were excellent due to his positioning of the vehicle and knowledge of how the animals moved. This was particularly noticeable when we stopped a short distance from a herd of elephants but another vehicle went too close and was warned off by the matriarch. The accommodations were both very nice, particularly the Ashnil camp on the Mara river with its resident banded mongoose and bushbuck. from the lodge we could view hippos, crocs and waterbuck at various times in the river and on the opposite banking. I would travel with Arkman in the future.

YUKO   –  
Japan JP
Visited: January 2017 Reviewed: Jan 15, 2017

Email YUKO  |  35-50 years of age  |  Experience level: first safari

Payment was very unconvinient
2/5

Guide and operator who take us to the safari actually was very friendly and excellent.
But conductor who manage our trip from Arkman Africa was problematic person.
I wished to pay VISA card, but he did not understand what I wanted to do and we waste time a half day. In addition, the day of the trip, he did not come despite he said he also will come to make sure the attendants. And he did not communicate the guide who will attend actually in the trip. We loss one our or more to make sure who will attend.

Reply from Arkman Safaris
Reply from Arkman Safaris
Posted on Oct 17, 2020

Dear Yuko,

We take full responsibility for the incidents you mentioned above.

After this incident, we have created our own Paypal account to receive future payments via VISA card. We have also adjusted our personnel to help ensure such miscommunication and time mismanagement will not occur in the future.

Again, we sincerely apologize for all the inconveniences caused during your trip.

- Arkman Safaris

Nash   –  
United Kingdom UK
Visited: July 2019 Reviewed: Jul 7, 2019

Email Nash  |  20-35 years of age  |  Experience level: 2-5 safaris

AMAZING!!!
5/5

We had such an amazing experience with Arkman!we were a group of 17 people with kids and it was so nicely organized! From the pickup/ drop offs to the safari drivers and the hotels and services, we spent an amazing week in Masai mara and Lake Nakuru! I would definitely recommend the agency as they are so accomodating!
Thanks again we had a blast!!!

John   –  
United States US
Visited: January 2018 Reviewed: Mar 9, 2018

Email John  |  20-35 years of age  |  Experience level: first safari

The best tour operator ever
5/5

My family and I received the best service ever it was my pleasure being served by Arkman team . "

Simon   –  
United States US
Visited: November 2016 Reviewed: Dec 17, 2016

Email Simon  |  under20 years of age  |  Experience level: 2-5 safaris

Great experience that enhanced my appreciation of Kenyan Beauty.
5/5

Overall, the service was very good. I was very satisfied with the hotel they booked for us, the food was very good and the rooms were nice and clean. The tour guide and the driver that they assigned to us were also very respectful and helped introduce to Kenya and its culture. Very good experience!

Juan Carlos   –  
Spain ES
Visited: December 2016 Reviewed: Dec 5, 2016

Email Juan Carlos  |  35-50 years of age  |  Experience level: first safari

Don´t believe the prices. It´s a Claim
1/5

I asked for a tour in Safari Bookings and elevated the price more than a 100%. Don´t believe the pices you see

Reply from Arkman Safaris
Reply from Arkman Safaris
Posted on Oct 17, 2020

Dear Juan,

We would like to apologize for any inconvenience caused during this quoting process.

But we are also quite confused about the "100% price elevation". What led you to this conclusion, and which specific safari were you intending to book?

Kind Regards,

- Arkman Safaris

Gary Geraths   –  
United States US
Visited: August 2021 Reviewed: Sep 1, 2021

Email Gary Geraths  |  50-65 years of age  |  Experience level: first safari

Superb problem solver & tour operator!
5/5

This was our first safari and Juanita of Arkman helped us through so many paperwork hurtles and roadblocks throughout the trip from beginning to end. She was amazing. This was important because without that help we might never had made it on time without her assistant. As to the safari Arkmans tour we saw a wide variety of Kenyan animals, places, landscapes with a solid guide and very nice hotels and tent cabins. Arkman actually helped us arrange a 7 day visit to the Indian Ocean at a beautiful and reasonably priced resort. Once again Juanita met us at the airport and arranged COVID tests and escort to the airport and home. Had a marvelous time and we will certainly arrange things with Juanita when we return next year

Vanessa   –  
United States US
Visited: February 2019 Reviewed: Nov 23, 2020

Email Vanessa  |  35-50 years of age  |  Experience level: 2-5 safaris

Friendliest people in Kenya
5/5

I had an amazing time! All the guides were very kind to my family and I.
I will absolutely be using them again when I come back next year.

Hien Ton   –  
Vietnam VN
Visited: January 2020 Reviewed: Oct 17, 2020

Email Hien Ton  |  20-35 years of age  |  Experience level: first safari

Amazing Experience!
5/5

Context: It was a magical experience visiting Kenya for the past week. We were able to see the wildebeest migration in the Mara, as well as 4 of the big 5: Lion, Buffalo, Elephant, and Leopard. The entire safari was smooth, and we had John, a experienced safari guide/driver who had been working in the industry for the past 20 years. Would really like to visit Kenya again, and I would really recommend booking with Arkman Safaris!

Dawn   –  
Turkey TR
Visited: September 2019 Reviewed: Sep 27, 2020

Email Dawn  |  50-65 years of age  |  Experience level: first safari

Fantastic guide
1/5

The safari was amazing and the guide could not be faltered however we also booked a balloon ride with Arkman and they suggested the dollars we gave them ( from the UK ) were fake. Hence asking for additional funds . This resulted in us missing the ballon ride experience. The dollar’s we paid with were not fake ( but had been replaced with fake dollars produced in Kenya) hence I would not trust booking with this company . This was a scam !

Reply from Arkman Safaris
Reply from Arkman Safaris
Posted on Oct 17, 2020

Hi Dawn,

We would like to again apologize for the inconvenience caused during your safari experience.

But as we discussed earlier, we hope you will understand our point of view. Although you claimed the U.S. Dollar bills you paid to us was traded in the United Kingdom, some of the bills you gave to us to pay for the balloon ride were indeed counterfeit.

We offered to return to you the original bills you gave us in full, which is the right thing for us to do. But you keep on insisting that we are liars and replaced your 'real' bills with 'fake' ones. As Arkman, we believe we did the right thing to resolve the situation. And if you continue to persist with your perspective, we cannot do anything but feel saddened by your distrust and baseless accusation on this public platform.

Kind Regards,

- Arkman Safaris

Average User Rating
4.5/5
Rating Breakdown
  • 5 star 28
  • 4 star 4
  • 3 star 0
  • 2 star 1
  • 1 star 2
Write a Review

Disclaimer

  • All corporate and/or tour info is provided by Arkman Safaris, not SafariBookings
  • The tours offered by Arkman Safaris are subject to their terms & conditions