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Average User Rating
4.5/5

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  • 5 star 28
  • 4 star 4
  • 3 star 0
  • 2 star 1
  • 1 star 2

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YUKO   –  
Japan JP
Visited: January 2017 Reviewed: Jan 15, 2017

Email YUKO  |  35-50 years of age  |  Experience level: first safari

Payment was very unconvinient
2/5

Guide and operator who take us to the safari actually was very friendly and excellent.
But conductor who manage our trip from Arkman Africa was problematic person.
I wished to pay VISA card, but he did not understand what I wanted to do and we waste time a half day. In addition, the day of the trip, he did not come despite he said he also will come to make sure the attendants. And he did not communicate the guide who will attend actually in the trip. We loss one our or more to make sure who will attend.

Reply from Arkman Safaris
Reply from Arkman Safaris
Posted on Oct 17, 2020

Dear Yuko,

We take full responsibility for the incidents you mentioned above.

After this incident, we have created our own Paypal account to receive future payments via VISA card. We have also adjusted our personnel to help ensure such miscommunication and time mismanagement will not occur in the future.

Again, we sincerely apologize for all the inconveniences caused during your trip.

- Arkman Safaris

Average User Rating
4.5/5
Rating Breakdown
  • 5 star 28
  • 4 star 4
  • 3 star 0
  • 2 star 1
  • 1 star 2
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