Our Head Guide Nico and our Signature Hot Lunches
Soul of Tanzania
- Office In:
- Size:
- 10-20 employees (Founded in 2015)
- Tour Types:
- Custom mid-range & luxury tours that can start every day
- Destinations:
- Price Range:
- $150 to $400 per person per day (USD, excl. int'l flights)
for a custom tour
Your request will be sent directly to the operator
If preferred, you can contact the operator directly
Reviews
Inept and dishonest company. Never received even one explanation or excuses.
Soul of Tanzania is a scam. Poor service, bad information, rather none, very manipulative situations, change prices, while traveling we never got a local emergency phone where we can claim , for this we were always given a Sales Office phone in London!!! ,distant many hours of flight. We asked for the address of the office in Tanzania, which we were denied it repeatedly Soul Of tanzania post a POBOX, and the phone they post on the internet never answered. We wanted to talk to this Jose, who never wanted to give us his last name, a man who calls himself ridiculously "Travel Designer" who for our misfortune took from the beginning our booking and who has no idea what it is to attend a passenger who goes for the first time to Africa. Jose sends the customer where he wants, ignores the passenger’s wish, he charges a crook for air tickets inside Kenya and lies when it comes to fixing problems. He sent us to bad hotels , another under construction, denied us that there was an airport near Ngorongoro in order to take us, against our wishes ,by land from the volcano to Kilimanjaro airport, finishing us by buying directly our air tickets Lake Manyara/ Kilimanjaro to the air company. We ended up booking directly the hotel in Nairobi because the one that José quoted us was a plague and very expensive . In Nairobi we asked him to reimburse us a significant amount of money that he overcharged us before we left the hotel, so we could pay the bill, but Jose did NOT fulfill his commitment, He refused to talk to us and reimbursed us at the hotel in Masai Mara because it was convenient for him. On arrival in Masai Mara charged us for moving to the hotel, in circumstances that transfers from the air field to the hotel were provided by the hotel and "are free" .. In short, DO NOT look to be scammed into services by these companies. . They operate Kenya through another company, which is called Spirit of Kenya, which is also a disaster; this company denied us the phone of the so-called travel designer responsible for "organizing our trip" in Soul of Tanzania. We needed to talk to him quickly, not once but several times and Joseph never showed his face but always hid. A scoundrel. We raised a complaint to the INDABA association of African vajes agents that never answered us because, after we knew, these two agencies do NOT belong to those official organizations therefore any claim falls into the void. We wanted to write to a newspaper in Nairobi but it wasn’t very effective either.
Brizzi Family , five people, Kenya and Tanzania, June 2013
FR
Email François | 50-65 years of age | Experience level: first safari
Avoid it at any time
I am sharing my experience transparently, as I believe it's important for others considering this tour operator.
For a 7-day safari, I paid over $9000 USD. Based on my experience, I felt the value received was significantly below what I anticipated, making it a deeply disappointing trip.
As an experienced traveler who has visited over 60 countries, this particular journey stands out as my most challenging and unsatisfactory travel experience to date. My personal belief, given what occurred, is that I was misled regarding the quality of the service.
Based on my personal experience, I would strongly caution others to thoroughly research and consider alternatives before booking.
I am available to provide further details that could potentially assist others in making informed decisions.
Sincerely,
François
Email Sarah | 35-50 years of age | Experience level: first safari
An absolute disgrace of a tour company
Soul of Tanzania are a disgrace
Our experience with Soul of Tanzania was nothing short of appalling. What was meant to be a once in a lifetime safari, including our honeymoon, turned into one of the most sickening, mismanaged, and financially devastating travel experiences we’ve ever had.
Despite paying the full tour cost upfront, Soul of Tanzania failed to deliver the entire Tanzanian portion of our itinerary due to civil unrest and a government mandated border closure which an event completely outside our control. Yet instead of supporting us, they shifted the entire financial burden onto us, leaving us with over USD $10k in losses for services we never received, as well as charged us for add on services we never received!
Soul of Tanzania took zero accountability: Soul of Tanzania refused to refund the actual value of the undelivered services.
Threatening and condescending communication: Their representative, Sandy B, repeatedly referenced cancellation policies, and further, implied we would be charged additional costs, and pushed us toward travel insurance rather than taking any responsibility themselves.
Misleading and inconsistent information: They contradicted themselves across emails, denied statements they previously made, and communicated with our driver behind our backs while ignoring our urgent messages of distress.
Unprofessional crisis handling: During a period of confirmed fatalities and escalating unrest, we were left stranded with no reliable contact, no emergency support, and no clear plan.
Inferior accommodation forced upon us: We were diverted to a significantly cheaper lodge we did not choose, while still being told we must absorb the financial loss.
Weeks of delays and excuses: It took nearly a month for them to provide even a partial response, all while we continued to incur additional emergency costs.
For a company that markets itself as “premium,” their behaviour was the complete opposite. Evasive, dismissive, and entirely self protective. They chose to protect their margins and leave their customers stranded, inflict further charges and stress on us financially and physically. I wouldn’t recommend this company to anyone.
If you value transparency, professionalism, safety, and basic fairness, avoid Soul of Tanzania at all costs. Their handling of our situation was negligent, unethical, and deeply disappointing. We would never recommend this company to anyone.