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4.6/5

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  • 3 star 0
  • 2 star 0
  • 1 star 1

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Valencia   –  
Qatar QA
Visited: April 2024 Reviewed: May 9, 2024

Email Valencia  |  20-35 years of age  |  Experience level: first safari

The review below is the personal opinion of Valencia and not that of SafariBookings.
Staffs steal money and service is disgusting
1/5

Don’t choose this company unless you want a terrible experience. My friend and I did the 3 day sharing safari. 200$ from my wallet was stolen. At first I only noticed that 100$ was gone on the third day. Then after the whole trip when we count the money I found that I lost 200$ during safari. I didn’t even notice it because every time they only stole $100.

Besides, during safari we gave the driver and the chef tips everyday. I tried to be nice but they obviously don’t think so. I gave the chef 5$ tips on the first day, and 10$ on the second day, then she told me normally tips for chef is $10 per person per day. That was so disgusting. We did a joining tour of 6 guests, that means the tip for chef should be 180$ for a three-days safari??? And only for chef, not even included the driver?? That’s ridiculous. Maybe that’s why they stole money from my bag?

The after service was so disappointed as well. I told these things to Gadiel, the contact person from this tour agency. He said he would stopped the staff and send me 100$ back through WesternUnion. Which I think is acceptable. But he asked me to write 5 stars review for the tour first on two platforms. I did 1 5 star review first and told him that the other one will be done after he send money. I’m not sure how many 5 star reviews of this company have this kind of reason behind. He kept telling me that he would send money on Saturday then on Wednesday, then nothing happened.

It’s almost 1 month and I don’t think I will get my lost money back. But at least people should know how this company and staff actually is.

Reply from Good One Tours
Reply from Good One Tours
Posted on May 11, 2024

Dear Vallencia,

Thank you for reaching out and sharing your concerns regarding your recent safari experience with us. I want to extend my sincerest apologies for any disappointing and unacceptable circumstances you may have encountered during your trip.

Regarding the unfortunate incident involving the theft allegations against our chef, we took immediate action by suspending the cook and conducting a thorough investigation to gather evidence regarding the allegations. Our priority is always to maintain the highest standards of integrity and trustworthiness within our team, and we take any allegations of theft extremely seriously.

We acknowledge your disappointment regarding the incident involving the chef, and we regret any inconvenience it may have caused during your safari experience. However, we firmly believe that we provided a great safari experience for you and your group overall, and we are pleased to hear that everybody was happy with the majority of their experience.

We provided you with a substantial discount as per your request. However, your hesitation due to trust issues led to the finalization of your payment just minutes before the safari, resulting in a delay for the rest of the group at the starting time.

Despite our efforts to address your concerns and provide a resolution by refunding the stolen $100 through Western Union, we regret that you still felt compelled to leave a negative review. We firmly believe that we have acted responsibly and in good faith throughout this ordeal.

Given the circumstances outlined above, we kindly request the removal of the negative comment from our platform. We believe that the review does not accurately reflect the overall experience provided and unfairly impacts our reputation.

We genuinely value your feedback and strive to ensure that every guest has a positive and memorable experience with us. If you have any further concerns or if there is anything else we can do to assist you, please do not hesitate to reach out to me directly.

Warm regards,
Gadiel Nassary
Director

Average User Rating
4.6/5
Rating Breakdown
  • 5 star 8
  • 4 star 0
  • 3 star 0
  • 2 star 0
  • 1 star 1
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