Reviews

Sort By: Date Most Helpful Rating 121-130 of 149 Reviews
Kundai Sinclair   –  
United Kingdom UK
Visited: June 2019 Reviewed: Jun 24, 2019

Email Kundai Sinclair

Awesome
4/5

We had an amazing trip to Southern Africa. The itinerary we had included Victoria Falls (the Zimbabwean side), a day trip to Chobe, a visit to Great Zimbabwe and Cape Town. Wayfairer Travel was amazing at booking our travel, ensuring that we had the best tour guides and any issues we faced were resolved immediately. They really surpassed our expectations.

Abigail Vilojen   –  
South Africa ZA
Visited: April 2019 Reviewed: May 19, 2019

Email Abigail Vilojen  |  50-65 years of age  |  Experience level: over 5 safaris

Fantastic holiday, excellent service from Wayfairer
5/5

I used Wayfairer to book a 2 week self-drive holiday in Namibia. We are UK citizens living in South Africa currently and when I started looking at accommodation and travel options for Namibia realised fairly quickly that, as we wanted to visit a number of destinations (8 over 2 weeks), it would be better to use an agent, so I contacted a number of tours companies via the Safari Bookings website. Most companies responded with generic offerings. Wayfairer were the only company that contacted me to ask questions about the type of holiday and experience we were looking for and after some initial email contact, arranged for one of their agents to call me so we could discuss further. We explored some options and in a fairly short time they had come back to me with a truly tailor-made itinerary, based on our personal preferences. Although they are a UK-based firm, they use a local agent in Namibia (ATI) who were also excellent.
We kept in regular contact from booking to the trip itself and they assisted with lots of queries and additional services like restaurant bookings.
The trip itself was a fantastic experience. We were provided with everything we needed on arrival, from airport collection, to having our hire vehicle delivered to our B&B, a personalised map and itinerary and helpful extras like a cooler box and ice-packs for our long road trips and a pre-paid cell phone, programmed with the numbers of all the places we were staying.
All of the accommodation was superb and the whole trip was smooth sailing. Namibia is truly an amazing country and I wouldn't hesitate to use Wayfairer again.

Annie Kennedy   –  
Switzerland CH
Visited: April 2019 Reviewed: May 4, 2019

Email Annie Kennedy  |  35-50 years of age  |  Experience level: over 5 safaris

Excellent from start to finish
5/5

I couldn't recommend Wayfairer Travel any higher, they were outstanding. I would definitely put that down to the people I interacted with. I had placed enquiries with a number of travel agencies (through the Responsible Travel portal) on a Sunday night and Cat was immediately on the ball, contacting me on Monday morning. We spent 45 mins on the phone and she asked so many detailed questions. So when it came to putting our varied itinerary together she was spot on!
She was incredibly engaging, professional, responsive and a pleasure to work with.
(Other travel agents responded days later and I was very happy to tell them they had missed the boat!)
Once our trip was booked we were then in touch with Carmen who was also great.
I felt that they were available at any time if i had any issues, questions, queries and really had confidence in their support.
Carmen checked in with us a couple of days into our trip and also after the trip where I was very happy to feed back on the different experiences we had.
I would highly recommend Wayfairer to anybody!



Dan   –  
United States US
Visited: April 2019 Reviewed: May 1, 2019

Email Dan  |  50-65 years of age  |  Experience level: first safari

They deftly juggled complicated logistics.
4/5

They put together a multistop Zambia pleasure trip for me (solo traveler). I presented them with my interests and after some communication, they put together a plan. Their knowledge of the area and operators was very helpful. When, as they do, issues came up they were flexible in modifying my agenda (e.g. one of my extensions was canceled due to river water levels). I feel that their expertise made my experience much more enjoyable as I could focus on my trip and not the logistics.
Pro: professional, approachable, non-judgemental, flexible
Con: tends to gravitate to the more expensive experiences (which you can "tune" down), some difficulty reaching them during a weekend issue (consider international mobile phone rather than wifi based communications)

Hanna   –  
United States US
Visited: April 2019 Reviewed: Apr 16, 2019

Email Hanna  |  20-35 years of age  |  Experience level: first safari

Fantastic safari experience!
5/5

Time on our safari was fantastic! We loved that Wayfairer set us up with Basecamp Wilderness camp. Their mission, involvement in conservation efforts, and investment in the Masai people was wonderful to hear about and we felt very glad to support their company. 4 days, 3 nights was a great amount of time to be on safari. We saw so many incredible animals - including 16 lions, a jaguar, and 6 cheetah! There was a little bit of confusion about when we were leaving from the staff, but we got it all cleared away.

Paula Amberfield   –  
United States US
Visited: March 2019 Reviewed: Apr 16, 2019

Email Paula Amberfield

Comforting
5/5

Excellent and the organizations were amazing. The food was wonderful and there were many activities available.

Natalie Rixon   –  
United Kingdom UK
Visited: February 2019 Reviewed: Mar 6, 2019

Email Natalie Rixon  |  20-35 years of age  |  Experience level: first safari

Overall, they completely delivered!
5/5

From the beginning engagement I was completely won over by Thea, she was fantastic at painting the perfect honeymoon meeting our needs and budget.
I must be completely honest and there was a slightly bumpy middle, but this was mostly due to flights (out of their control) and then one or two other things. However the understanding and extra effort that went in did not go unnoticed.
We then had completely open minds going on the honeymoon as with the slight bumps, we weren't sure, however we needn't have worried. IT WAS OUT OF THIS WORLD! The recommendations that Thea were made were not only perfect, but they were the best of the best. Safari at Ol Seki was amazing and we had the most magical time. We then went on to Zuri Zanzibar, just the most amazing hotel I have ever seen and stood out amongst all the others on the same beach. With what had happened in the journey, it seems Wayfairer had gone out of their way to make sure everyone knew it was our honeymoon and we got treated like royalty the entire trip. I was truly blown away and now completely gutted to be home. Thank you and we will be using again!

Rebecca Frost   –  
United Kingdom UK
Visited: February 2019 Reviewed: Mar 2, 2019

Email Rebecca Frost  |  50-65 years of age  |  Experience level: 2-5 safaris

Excellent, professional, friendly service which made such a perfect trip.
5/5

The details of the itinerary made sure that the trip met all expectations and beyond. Everyone invioved gave an incredible service and we felt teally looked after. A truly wonderful experience!

Jill   –  
United Kingdom UK
Visited: February 2019 Reviewed: Feb 22, 2019

Email Jill  |  65+ years of age  |  Experience level: 2-5 safaris

An Incredible Safari/Beach Holiday in South Tanzania
5/5

Thank you to Tom and, more recently, Carmen for organising such an amazing holiday! We had been on safari about 10 years ago in Kenya and were very keen to do another one with our friends but didn't want to share the wildlife with lots of other vehicles!!! Tom Blakey of Wayfairer travel recommended a very reasonably priced (compared to the larger well known companies) two centre safari in Selous and Ruaha, South Tanzania with a 5 night stay on Mafia island and the possibility of seeing whalesharks. The whole trip ran like clockwork and we had an amazing time at both Selous and Ruaha camps, seeing loads of wildlife without many other vehicles turning up and even swam with whalesharks off the coast at Butiama Beach! I would definitely recommend Wayfairer travel to anyone thinking of organising a safari holiday.

Pomp Hin Wong   –  
Singapore SG
Visited: January 2019 Reviewed: Feb 12, 2019

Email Pomp Hin Wong  |  35-50 years of age  |  Experience level: first safari

Responsive and Detailed
5/5

Carmen and Thea were communicative and responsive from the get go. Their Tanzanian tour operator partner is owned by a Dutch/Maasai couple who practised first world standards like recycling paper and plastics wherever we went. That was a refreshing change. Local guide and vehicle also up to par. Do note that the local operator is a different company so the minor shortfalls (there weren't many) are out of Wayfairer's control so my only wish was that they had their own local rep on site.

Average User Rating
4.9/5
Rating Breakdown
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  • 4 star 9
  • 3 star 0
  • 2 star 0
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