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Ramin   –  
Uganda UG
Visited: February 2021 Reviewed: Feb 17, 2021

Email Ramin  |  35-50 years of age  |  Experience level: first safari

Information about Safari and Hotel was very weak, we had a good driver who did his best
3/5

Agency has provided very weak information about trips, hotels, what to expect, and considerations. There was no wifi connection in the hotel, our MTN sims were not working to connect to 4G. We have not been offered an Airtel sim, which is very cheap and had 4G connections in the area. Agency was not aware that Ryno park is closed, there is a bridge construction in the Murchison so the road is suspended, etc. SO, the trip was full of surprises. There were no plugs in tents/rooms. I have been asked for meal preferences, but the only available sausage for breakfast was pork, etc.
Once we arrived at a Murchison Fall, the driver asked if we have anti-insect spray/cream with us. Apparently, we have not been advised to take one, but luckily I had a cream.
The only positive thing was the driver. He was experienced and was doing his best to make us enjoy the Safari.
It doesn't worth of money paid.
I will never choose and advise this agency to others.

Reply from NGONI Safaris Uganda
Reply from NGONI Safaris Uganda
Posted on Mar 9, 2021

Hello Ramin
Thanks for the feedback regarding your 3 days experience at Murchison falls national park, we apologize about the bad experience you had with the lodge, poor internet connections, bridge construction, Ziwa Rhino Sanctuary being closed and not informing you earlier about this.

Let me first begin with the lodge (accommodation) experience; your colleague chose this accommodation (Murchison River Lodge) after rejecting abetter accommodation we had provided for you guys. We have our own specific accommodations we use for all our tours but when a client decides to choose his or her own accommodation and sticks on it then it’s normally hard for us to reject it. Murchison Falls National Park is crossed by the River Nile bisecting in to two sectors that is southern and the northern sectors of the park, in order to tour the wildlife in Murchison Falls National Park, one has to cross with the ferry to the northern side of Paraa area in order to do a game drive around the National Park.

The lodge (Murchison river Lodge) your colleague chose is on the southern and it involved crossing the river using the boat that’s if you’re coming from Tangi gate, before the water levels raised all tourists used to cross the river using the ferry and water levels on River Nile raised and submerged the ferry docking point at Paraa Murchison Falls National Park. The flooding made it difficult for vehicles to enter the ferry. There has never been a road that helps you cross that river a part from using a ferry or boat So NO ROAD WAS SUSPENDED (it’s the ferry that was suspended because of increased high water levels but boats still remained in operation).
Ziwa Rhino Sanctuary Closure; Ziwa Rhino sanctuary was closed a few days before the start of our trip to Murchison and there was no communication by either UWA or ZIWA RHINO & WILDLIFE RANCH regarding the closure of this place, they just informed us on phone when we had called them to book for Rhino Tracking and they apologized for not informing the public on time. Very many tour operators and tourists are bouncing back at the gate of Ziwa Rhino just because ZIWA RHINO & WILDLIFE RANCH never communicated to the public that they are closed, you can even check on their website you will see that there is no such communication.

Thanks for appreciating our guide and driver and we apologize about the challenges you faced while on the trip, we always ensure that we provide the best services to our clients for the good years we have spent in business you are the only client we have faced a challenge with I think because of the poor services offered by the lodge, Ziwa closure without communication, ferry closure and poor internet connections, we also emailed the Lodge you slept in and informed them about the challenges you faced while at their lodge and they asked for an apology and they promised to call you.

Kind regards
Sedrick

Average User Rating
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Rating Breakdown
  • 5 star 106
  • 4 star 3
  • 3 star 1
  • 2 star 0
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