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Monique   –  
South Africa ZA
Visited: March 2015 Reviewed: May 31, 2015

50-65 years of age  |  Experience level: over 5 safaris

Ni Refund for Booking
1/5

I have had a really bad experience with Ambula as did a friend of mine a few years back. I booked a trip in March for a trip to Victoria Falls at the end of June. At the beginning of if April I had to cancel the booking s I will be traveling overseas in business this is virtually 3 months in advance and I was told I would get a full refund and the it would take 4 to 6 weeks and could expect the refund the first week in May. It is now end of May and I still have not been paid my refund despite repeated requests.now my emails etc are being completely ignored. I just find this completely unacceptable. So I would never chose to use them again even though the prices are more reasonable than the bigger operators at least you would not get this experience with them

Average User Rating
1.0/5
Rating Breakdown
  • 5 star 0
  • 4 star 0
  • 3 star 0
  • 2 star 0
  • 1 star 1
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