Reviews

Average User Rating
4.9/5

Rating Breakdown
  • 5 star 226
  • 4 star 19
  • 3 star 3
  • 2 star 1
  • 1 star 3

Sort By: Date Most Helpful 1-10 of 19 Reviews
Stephen   –  
Canada CA
Visited: March 2018 Reviewed: Jul 9, 2018

Email Stephen  |  35-50 years of age  |  Experience level: first safari

Best Maasai Mara trip
4/5

Hyrax Safaris provided the ultimate safari to Maasai Mara. Initiallty, I was worried about the prices and accomodation. Rose and her team customized an amazing safari to suit our budget. The services at the tented camp exceeded our expectations. The Maasai village was the climax of the safari. The guides and drivers were friendly and helpful throughout the trip.
I loved the safari and the souvenirs. I recommend Hyrax Safaris.

Andrew   –  
United States US
Visited: September 2018 Reviewed: Oct 3, 2018

Email Andrew  |  35-50 years of age  |  Experience level: first safari

Very trustworthy and dependable. Easy to talk with and try to ensure safety comes first.
4/5

It was a well organized tour.. the Agent Rose was very helpful in getting everything organized and ready by the time i landed in Nairobi. I do recommend that you make it be know what sort of accommodation you want and they will organize accordingly.

Overall was very satisfied with the service. Ask for Rose she'll get everything sorted and ready by the time you arrive.

Peter Gramm   –  
Kenya KE
Visited: February 2019 Reviewed: Feb 19, 2019

Email Peter Gramm  |  50-65 years of age  |  Experience level: first safari

The crew did made a good job.
4/5

The crew made a good job. John was cooking very delicious. We had great views to the most animals, only Leopard was missing.
Rose and Charles in the office made a good job too.

Sabina   –  
United Arab Emirates AE
Visited: July 2019 Reviewed: Jul 16, 2019

Email Sabina  |  20-35 years of age  |  Experience level: first safari

Good
4/5

Communication was excellent
Flooding was not that good
Safari was awesome
Had a very lovely tour

Anu   –  
United Arab Emirates AE
Visited: July 2019 Reviewed: Jul 16, 2019

Email Anu  |  20-35 years of age  |  Experience level: first safari

Good
4/5

Overall experience was good. It was my 1st experience for camping. The best part was there was private shower and bathroom inside the tent. Only the downside of the tour was the food. It wasn’t that good. But the guide was so friendly. I will definitely recommend this tour company to my friends.

Bristow Joseph   –  
Qatar QA
Visited: August 2019 Reviewed: Aug 16, 2019

Email Bristow Joseph  |  20-35 years of age  |  Experience level: over 5 safaris

Good experience
4/5

Good communications and service even my request was late they were able to manage the safari .
Thanks a lot

Martine   –  
United Kingdom UK
Visited: August 2019 Reviewed: Sep 25, 2019

Email Martine  |  50-65 years of age  |  Experience level: 2-5 safaris

Good Budget Safari
4/5

Had a great few days in the Mara, Peter our guide was friendly & knowledgable. Rhino camp was good, food not the best but it was fine, it is a budget Safari after all! The price went up just days before we travelled but we were given the option of a different camp for the same price. Overall we enjoyed ourselves greatly and would recommend.

Arash   –  
Iran IR
Visited: February 2022 Reviewed: Feb 22, 2022

Email Arash  |  35-50 years of age  |  Experience level: 2-5 safaris

They have responsibility of what they are doing
4/5

She organized everything door to door and even if there was some few problem in pick up time, but she was available early in the morning at 6:00 and took care of everything. I like the way she was responsible even in bad situation.

Kelly Strong   –  
United Kingdom UK
Visited: May 2022 Reviewed: Jun 12, 2022

Email Kelly Strong  |  20-35 years of age  |  Experience level: 2-5 safaris

Hyrax Safari- May 2022
4/5

Overall, our Hyrax Safari was great. Travelling with 3 little ones aged 6, 4 and 3 is always an adventure, but Evans our driver helped our family to manage the schedule. It’s our 3rd safari and this one was done on a much tighter budget than our other safaris. We noticed a difference travelling in the matatu vehicle, instead of a 4x4 safari vehicle. It was definitely not as comfortable but it was a fun experience and we enjoyed the bumps and being thrown about the roads (genuinely). The game drives were fantastic and we thoroughly enjoyed each day animal spotting. We like the campsite, very hospitable and friendly (staff were fab!) even though basic. The only downside to the trip was the vehicle did feel a little full at times, we would definitely prefer to have a vehicle to ourselves next time. Ultimately, Kenya is absolutely stunning and we love the wildlife and wilderness, there’s just nothing quite like it.

Saskia   –  
Netherlands NL
Visited: October 2022 Reviewed: Nov 11, 2022

Email Saskia  |  20-35 years of age  |  Experience level: first safari

Great Safari
4/5

We've had a great safari with Hyrax. Roselyne was quick in here response and is trustworthy. Dan was our driver, we had lots of fun with him. We found him a very pleasant personality, always doing his best to make it the best day. The only problem we've faced was that Roselyne that the start date was misunderstood. The guide was in our hotel, two days early. This problem seemed solved professional. All hotels were rebooked, however the trainticket was not rebooked. That was a bit of a pity, since we lost a day due to this incident. I would recommend to request a solid personalized planning, with overview of dates, hotels. If this was organized by Hyrax, that could have prevented this mistake from happening. However the trip was great, so all 'problems' are relative!!

Reply from Hyrax Safaris
Reply from Hyrax Safaris
Posted on Nov 11, 2022

Dear Saskia,

We are glad to hear that you enjoyed the safari and had a wonderful time.

We sincerely apologies for confusion of rebooking the train ticket. It's important to note that we refunded the full amount as agreed.

We take full responsibility for this and endeavor to improve moving forward.

Thank you for booking with us.

Best regards,
Roselyne

Average User Rating
4.9/5
Rating Breakdown
  • 5 star 226
  • 4 star 19
  • 3 star 3
  • 2 star 1
  • 1 star 3
Write a Review

Disclaimer

  • All corporate and/or tour info is provided by Hyrax Safaris, not SafariBookings
  • The tours offered by Hyrax Safaris are subject to their terms & conditions