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Marhaba Holidays
- Located In:
- Size:
- 5-10 employees (Founded in 2014)
- Member Of:
- KTB, AMREF FLYING DOCTORS, Nature Kenya, Travelife, She Trades, Eco- Tourism Kenya & Tourism Regulatory of Kenya
- Tour Types:
- Custom mid-range & luxury tours that can start every day
- Destinations:
- Price Range:
- $50 to $400 per person per day (USD, excl. int'l flights)
Reviews
QA
Email DINETH | 50-65 years of age | Experience level: first safari
Marhaba Holidays ruined our trip!!
This was undoubtedly the WORST and MOST STRESSFUL trip we have ever experienced, entirely due to Marhaba Holidays tour organizer FELIX. We booked based on a personal recommendation and paid the full quoted amount by day three after things initially went smoothly.
Issues began the morning of day five during our planned 6 am full-day game drive at Masai Mara. Felix failed to buy our park entry tickets, offered excuses, and asked us to pay $700 out of pocket with a vague promise of reimbursement. We refused. To accommodate the situation, we absorbed the cost to delay our flight so we could do the drive the next day. Despite our flexibility, Felix delayed the next morning's drive by TWO HOURS, though we eventually completed it.
Upon returning to Mara Sweet Acacia Lodge at 2 pm, the hotel held us HOSTAGE and refused to release our bags because Felix had not paid for our two-night stay. They improperly pressured us to pay $400. After detaining us for over two hours, Felix arrived and was also detained, leaving us stranded without transport for our six-hour drive to Nairobi to catch a flight in under 12 hours. Cornered, we paid $160 out of pocket to secure our and Felix's release. In total, the hotel detained us for OVER 4 HOURS, leaving us barely enough time to reach Nairobi for our flight.
I believe Felix is a cheat and a fraud. Our family suffered immense mental stress, embarrassing conditions, and an extra $600 in out-of-pocket expenses due to his failures.
Avoid this agency. Felix (the so-called Manager) can ruin your vacation, shatter your dream safari, mentally put you in hell and try to steal your money.
I would advise you never book Marhaba Holidays if you want a trustworthy tour operator.
FR
Email Cindy | 20-35 years of age | Experience level: first safari
My experience is that this company is not genuine. The owner does not give his real information on invoices.
I traveled with Marhaba Holidays in October 2024 for my 30th birthday trip. The highlight of this trip was supposed to be the safari I organized with Marhaba Holidays. Unfortunately, the experience was disastrous from the start.
There was an issue with the vehicle, which disrupted a significant part of my stay. The program I paid for was not respected at all. I did not get to experience the hot air balloon safari, and I was supposed to have four game drives but ended up having only one.
Since mid-October, I have been trying to get a refund for the activities that were not provided. However, the director of this agency—an agency whose office locations and contact details appear to be fake—refuses to refund me.
If I can offer one piece of advice: avoid this so-called agency. They can ruin your vacation, shatter your dream of going on a safari, and steal your money. I trusted them to organize this safari, and I also trusted them when they assured me that I would be reimbursed in the weeks following my complaint. This has not happened.
Felix has not been honest with me.
Please save your money and run !!
SE
Email Michael Andersson | 50-65 years of age | Experience level: 2-5 safaris
Refund not payed according to homepage! No Money returned
I booked a travel for 8 people before the pandemic, according to the homepage the refund could be payed back without any problems, so I payed full amount of the trip.
Even if I have been in contact with the travel agency (marhabaholidays) and discussed a payback plan since I belive in trusting people, no money have been returned despite it is over 2 years of waiting.
Do not book with this travel agency!