Reviews

Average User Rating
4.5/5

Rating Breakdown
  • 5 star 37
  • 4 star 3
  • 3 star 0
  • 2 star 0
  • 1 star 3

Sort By: Date Most Helpful 1-3 of 3 Reviews
Ukresident   –  
United Kingdom UK
Visited: November 2022 Reviewed: Jan 14, 2023

Email Ukresident  |  50-65 years of age  |  Experience level: over 5 safaris

Failed to deliver your. Currently taking legal action against them.
1/5

Be extremely careful. Use an Abta approved agent. They failed to book internal flights from Nairobi to Arusha.

Reply from Royal Tiger Tours and Safaris
Reply from Royal Tiger Tours and Safaris
Posted on Jan 16, 2023

Dear Customer,

Thanks for posting your Feedback here,

But it's bad Lucky to us as your feedback it's false informations as the information are not true as you do not Show off to Nairobi airport as our team was waiting for you there and and our driver was in Serengeti already as we were all communicating via the WhatsApp group.

We Booked all your internal flight as we agreed and we have the tickets which was Zanzibar to Serengeti as we agreed but finaly after you requested us that your flight to Zanzibar was cancelled and you had to re route via Kenya so we agreed together last minite to assist pickup by car then you join the same booked flight to serengeti at Arusha airport as it's passes there to serengeti from Zanzibar you agreed and you paid for the transfer. We are sad that you are not Pity as you saw the videos of our team waiting for you full night's as your flight was to arrive at 02:00am in the night and they was very rained as it was raining that night and you were the one who sorry them and tell them to back to Arusha because you can not allowed to fly to Nairobi due to Visa control in Istanbul which was out our control also and now you wrote bad review about us. Please we thought even you will write to us to add some compasation from all losses we entered too and all our efforts during the booking processes

Unfortunately you didn't show off at Nairobi due to some seasons on your side.

On our side we real value and our customers so we are also okay to assist you further as even if you mis the trip we are okay to arrange for you to the future keeping 50% of paid amount though we losted the full amount as the cancellation policy is open that for No show off full amount is non refundable so we losted them from our suppliers as well.

Nikoline   –  
Denmark DK
Visited: July 2021 Reviewed: Jul 9, 2021

Email Nikoline  |  20-35 years of age  |  Experience level: first safari

No royal over this, only scam!
1/5

Me and my boyfriend went to Tanzania to go to a safari. We had used so many hours finding the best deal.

We wrote a lot with the man John, and we agreed with the price 1125usd pr pax.

We paid for a flight to Arusha, and accommodation before the safari.

12 hours (at 8pm) before the safari started, John came to the place we stayed, saying he wanted 2000usd pr pax more!! He said he didn’t knew that the price of the national parks had changed because of high season.

We discussed a lot, and the only alternatives he could give us, where worse accommodations and we still had to pay 45usd more!!

When we didn’t agreed with this, because we had a deal on 1125usd, the only option he said was to canceled the trip.

1 day before the trip got cancelled he told us we had to pay for the safari, so we made a bank transaction to him.

When we wanted our money back because he cancelled the trip, we could not have all the money back, because he didn’t want to pay the transaction fee (that we had payed, so he could get the money quick). So the only option was that we had to pay for the fee to get some of our money back!

Afterwards we found out that the price change caused by high season, was something everybody in Tanzania knew about and had known for several month, so it was a total scam that he said didn’t knew, he only wanted more money!

Worst experience ever! Don’t book safari with the company!

Emil   –  
Denmark DK
Visited: July 2021 Reviewed: Jul 9, 2021

Email Emil  |  20-35 years of age  |  Experience level: 2-5 safaris

Worst safari experience thinkable
1/5

Me and my girlfriend went to Arusha, where we had planned a 4 day safari to 1125 USD per person - we got picked up at the airport, everything was very nice.
We had agreed on a private tour with some good accommodation, and we thought it was a good deal. at 8 PM the day just before safari, John, the guy we had discussed the price with, wrote a message to me on WhatsApp saying that we should talk.

He got to our hotel and said that we wouldn't be able to do the safari with the accommodation that we had agreed on, if we wanted to do the safari we would have to pay 200 USD more..

Of course we didn't wanna do that since we agreed to a certain price.
John tried to make some alternatives, where the accommodation would be a bit worse, and we still had to pay 45 USD more, even tho the places were significally worse.

We took all the way to Arusha/Kilimanjaro just for the safari, that we already paid 2250 USD for.

We didn't come to any agreement and therefore we both decided it would be best to just cancel the safari. John didn't want to transfer the money back to us, as the fees for international travel would cost him money, and withdrawing the money would be 1.44% that WE had to pay, even tho it was him screwing the safari.

We therefore only got 2217 USD back, and not the full 2250 USD.

We really felt like being scammed, and would therefore not recommend this company to anyone.

Best part of the whole experience was getting the 2217 USD back.

In total we spent 111 USD getting to Arusha and paying the fee for international money transfer, just for the safari to be cancelled.

And still John didn't want to pay the 1.44% that the cash withdrawel would cost.
I recommend to find another operator.

Reply from Royal Tiger Tours and Safaris
Reply from Royal Tiger Tours and Safaris
Posted on Jul 16, 2021

Hello Customer

Thanks much for taking time to write the review for your tour experience with us, we much appreciate it as we use the feedback to improve our services so that the same mistake may not never happen to all our future customers.

We Value your Feedback

Regarding to the complain

First of all you contacted us for the tour just 24 hours before arrival and ask us for the safari, were we picked you from Kilimanjaro airport to your own booked accommodation in Arusha for further negotiation and payment of your Safari, we picked you with our safari jeep and driver guide with our own costs without any reservation made from you and at last you didn't pay anything for best pick up which we offer you and drop you to the Hotel white house of Tanzania which was far from Arusha town at our own costs.

Second the amount that you paid $1125pp was not enough for 4 Days Lodging Tanzania Safari in Tarangire, Serengeti and Ngorongoro Crater with 4 stars accommodation as you wanted instead we showed you all the invoices for lodges and Park fees breakdown and we finally find that if you pay us $1125pp because I got the best offers from all lodges that it will okay to operates but instantly we found there were increase of park fees and then we told you to be so kind and add $163 pp which was the deficits, but you told us that your budget was not allowing you to adds anything since you was two students while for us the service provider and the park will not listen us, instead to lower the prices we asked you to Changed some accommodation 2 nights at Marera valley lodge to two nights at Fanaka Lodge to solve everything so that we finnish the deal and we could top up the deficits by our side but finally you said also the accommodation suggested is worse while your budget was not even enough for private tour with budget camping accommodation. For sure by our side your reviews is disappointing us we never slept to work hard to make you happy but finally you did not appreciated and posted two bad reviews about us which is totally unfair.

Also the National Parks raised park fees not because of the high season but the national park authority raised the park fee from July 2021 to July 2022 and this is what's caused your bad experience and this affected all future booking and reservation so all customers should understand and clear the differences but for you its sad instead you cancelled the Safari and posted bad reviews (In order to ensure that all bookings that travel from the 1 July 2021 are financially accurate, our team is editing all the relevant rates. We will be sure to provide you with any updates as we review the reservations).

Third, Its not us who cancelled the Safari as you laid as we are looking for customers and we showed you several options to fits with your budget even to to short the safari to 3 Days then we return some amount to you but you refused everything and tell us to return your money which we managed to do it very faithful and we did not paid $33 which as bank surcharge since we offered you free airport transfers and thought that you will appreciate to compasate.

Fourth, after we give you your money back at the last hotel which was also far were we use our own costs to find you we also found the bad expensive as bad tourist which make us sad as we're unlucky to meet you we always wish to guarantee best service to our customers.

OUR BEST ADVICE MESSAGE TO OUR CUSTOMERS
We would like to take this opportunity to advice all customers to make enough research before booking the safari and avoid some bad reviews on tour selection since there are some customers who got uncorrect informations about Tanzania Safari prices and finally they want to go with the prices which is not enough for Safari and all of this kind are the one that are reviewing bad comments.

Dear Emil apart from all the inconveniences happened while planning your Safari with us we sorry we are in contact with you all WhatsApp so that we can solve and hope to travel with you again and we clear the differences.

We will be in contact to discuss further with you please accept my sincrely apology and hope that this hasn't put you off a return to stay with us again.

With Best Regards

John

Average User Rating
4.5/5
Rating Breakdown
  • 5 star 37
  • 4 star 3
  • 3 star 0
  • 2 star 0
  • 1 star 3
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