Khalanga Safaris

Poor Service

We have traveled to many countries around the world, and we have never experienced service this disappointing from a tour company. This was one of our worst travel experiences. I am extremely disappointed and regret choosing this company over others based on the reviews we read.

From our perspective, the focus seemed to be on receiving full payment two weeks before the trip. After payment, communication felt insufficient to us. We had to make several calls just to confirm details for the first day, and after the tour started, we personally felt there was no meaningful follow-up to check whether everything was going well or if we had any concerns. We only heard from the company again after the program had already ended.

The meals that were included were not what we expected. Breakfast and dinner appeared to be pre-prepared, and we were uncomfortable with how dinner was being handled by the guide/driver. Because of this, we chose not to eat the provided meals and instead paid for our own breakfasts and dinners. No one from the company followed up with us to ask why we had refused the meals.

Overall, we felt that the quality of the experience did not match the price we paid. In our opinion, we were charged at a premium level but received a much lower standard of service. Because of this experience, when friends asked us for advice about booking a safari this year, we advised them to look elsewhere.

The only positive aspect of the safari for us was the guide, Daison, who was very helpful and supportive during the trip.