#lamaratourism
Lamara Tourism
- Located In:
- Size:
- 5-10 employees (Founded in 2013)
- Tour Types:
- Custom mid-range & luxury tours that can start every day
- Destinations:
- Price Range:
- $120 to $460 per person per day (USD, excl. int'l flights)
Reviews
Email JC | 20-35 years of age | Experience level: over 5 safaris
Always goes the extra mile
Lamara Tourism provided an exceptionally personalised service towards making our dream honeymoon. In the run up to our holiday, Willy and the team were super knowledgable and gave good range of options throughout the process. We built a 3 week itinerary including Mt.Kenya, Mara & Tsavo with a drop off in Mombasa before we went onto Lamu.
On draft completion you would get a full PDF write up of each stage of the trip, photos, hotel and what was included.
Whilst on the trip we need a last minute change in itinerary, shifting everyday a day and adding another day in Mara. This was dealt with with minimal effort from our part and completely taken out of our hands, great!
Two areas I think they could have improved on is the consistency of their invoicing which came across slightly unprofessional and raised alarm bells (we got that resolved and all was good - don’t worry!).
Additionally we ended up choosing a couple of the hotels ourself (which is fine), however given that lodge was part of a wider group with multi-nights offers across their locations, we could have benefited from switching other hotels on the route.
DE
Email ALIREZA | 35-50 years of age | Experience level: first safari
Not a reliable tour operator. They will try their best to over-charge you.
I received different accommodation than what I originally ordered.
Reply from Lamara Tourism
Posted on Jan 7, 2022We explained the changes prior the booking of the safari to you, we once again apologize for the inconviniences caused
AT
Email Will | 20-35 years of age | Experience level: 2-5 safaris
TERRIBLE
NOT RECOMMENDED. Avoid booking tours with this company. We reserved a private safari with this company and agreed on an itinerary including two game drives (3 hours in the afternoon and 2 hours in the morning next day) for every national park in our tour. The day of our tour, the driver (not even the tour office) informed us that the game drives in the morning were not possible because the parks changed their re-entry policies. The change in policies is totally understandable, but the lack of transparency is not. We did not have the option to decide whether a tour with only 3 hours of game drive a day nor had we replacement activities in the mornings. The tour was very expensive and we spent most of the day driving to the parks. Furthermore, the driver was very rude, poor in English communication and very irresponsible on the road. The first day when we had only 3 hours in the Ol Pejeta Conservancy park, the driver took us to the park very late (3 PM) even if we were ready to leave at 1:30 PM. It rained that day so we were not able to see the chimpanzees, which was the main reason to visit that park. When we arrived to see the rhinos he did not even explain us where to go or what to do, so we also missed that. In general, very bad organization from this company.
Reply from Lamara Tourism
Posted on Oct 4, 2023We apologize for the inconvenience caused during your safari. Although sometimes things are beyond our control, we are on the other hand working hard to make sure we generally improve our overall service delivery, which has included training of our staff