Reviews

Average User Rating
4.7/5

Rating Breakdown
  • 5 star 176
  • 4 star 14
  • 3 star 2
  • 2 star 1
  • 1 star 3

Sort By: Date Most Helpful 1-10 of 14 Reviews
Jenna   –  
Canada CA
Visited: August 2019 Reviewed: Aug 22, 2019

Email Jenna  |  20-35 years of age  |  Experience level: 2-5 safaris

Kind, organized, and provided a great experience
4/5

My friend and I loved our safari. We enjoyed having our own private vehicle and a very kind driver who took such good care of us.
We saw beautiful scenery in 2 locations (Tsavo and Amboseli) over the course of 3 days, and so many animals we can't count them all!
We were disappointed to arrive late to the Rhino Sanctuary and miss out on the chance to enter. This was one reason I chose the specific accommodation in that area. We would have appreciated being consulted regarding the changes made to our itinerary that led to us missing this opportunity. BUT everything else was seamless and provided us with an unforgettable experience. Highly recommended.

Carolina   –  
Netherlands NL
Visited: July 2019 Reviewed: Aug 7, 2019

Email Carolina  |  50-65 years of age  |  Experience level: first safari

Wonderful 5 days Safari Maasai Mara & Amboseli; perfect organisation, excellent guide, great value.
4/5

Great experience to visit both Maasai Mara & Amboseli; although not the full big five we have seen a lot of animals. Starting with the tour operator; from start to end a very professional organisation. Patricia, our contact person in headquarters Nairobi is driving for maximum customer satisfaction. The safari itself, the car was a 4 x 4 Land Cruiser Pop-up Top Jeep; car well maintained, clean, bottles with water available, enough binoculars, luggage stored in the back and wrapped in blankets to keep the dust out. Our first accommodation, the small and intimated luxury Losokwan Camp; very friendly staff, meals served outside combining food and excellent views. Improvement needed is the shower (you get a bucket with 20 litre hot water). Our second accommodation was the large AA-lodge close to Amboseli; very good shower, lay-out of the lodge very nice but missing the charm and intimacy of the Losokwan camp. Emmanuel our guide, was very knowledgeable; he does not only know which animals you see but was sharing a lot of detailed information on facts and their habits. He knows where and how to spot them. He brings the jeep close enough to the animals to get a very good look but at the same time respecting the habitat of the animals. Animals didn't seem to be disturbed by our presence. Apart from being an excellent guide he was pleasant company and a safe driver.
Why not a 5* rating? This has to do with the package. We booked Maasai Mara and Amboseli with a transfer by train from Emali to Mombasa. We had to go back from Maasai Mara to Nairobi and then to Amboseli, driving for 12 hours, with no time left for a game drive. Safety wise it is not desired to have one person driving that much. On our last day we had to catch the train from Emali to Mombasa early in the morning (only one train per day) so again no time for game drive. Of the 5 day safari effectively there were only 3 days with game drives. Those 3 days were excellent, definitely 5* !!!!. The information on, especially, the 3rd day (1 full day driving without game drive) should have been provided by Kenya Safaris during booking. If we would have known this upfront we would have changed the package to balance game drives and transfers better.

Chiara Masi   –  
Kenya KE
Visited: October 2019 Reviewed: Nov 5, 2019

Email Chiara Masi  |  20-35 years of age  |  Experience level: first safari

Confortable, funny and relaxed!
4/5

The communication was very good, they are always available and they answer to your questions very quickly! The service, the driver makes you fell like a very guest, they know to take care about the customer! One thing that for me was a little bit bad was that sometimes is a must that you have to give the tip or they ask you a tip, yes in a good way, but for me a tip is something more that if you want you can give! It's not a must!

Reply from Natural World Kenya Safaris
Reply from Natural World Kenya Safaris
Posted on Nov 6, 2019

Jambo Chiara Masi from Kenya,

Natural World Kenya Safaris invests in getting the best drivers/guides in the tourism industry. This does not mean that you cannot have that special preference of an individual driver guide. If you do decide to choose your driver/guide at safari booking, we shall allocate him to your safari if available for the dates. If not, you can always make another choice or simply let us do it for you.

Our main goal is your satisfaction: providing you with the experience of a lifetime.

Individual waiters, porters, the driver/guide and other service providers may provide exemplary service and it is your discretion to decide to tip. The amount is dependent on your evaluation of the quality of the service rendered.

We apologise that you did not find the process friendly.

Thank you for your feedback.

Sam   –  
France FR
Visited: June 2019 Reviewed: Jul 10, 2019

Email Sam  |  20-35 years of age  |  Experience level: first safari

Good communication, guide and accommodations, but need some improvements
4/5

1- Communication: fast and clear from the beginning till our arrival by Patricia.
It is better to have an intermediate (middle of safari) communication with the boss directly if in case we would like to clarify or modify Something. At the end of safari, the boss has a phone conversation, but it's the end of safari without really an effect on our safari.
2- Accommodations: Hotels were very nice. completely satisfied.
3- Guide: Very good at his job and could detect the animals very good. Very good driver. Not very communicative (part of the personality, so not a big deal). However, not very good at English. We had some difficulties to understand him or we need to repeat our questions in another way.
4- Safari tour: We had 7 days safari from Amboseli. The plan is nice and covers a lot of parks. HOWEVER, it misses early morning or late evening visits of the park, when in fact the animals are more active, rather than sleeping under bushes.
In fact, each day we were the last Jeep leaving the hotel to go to park (around 8am) or first one to return to the hotel (around 6:30pm). We entered the park, while seeing other jeeps coming back from pre-breakfast visit. For Amboseli and Masai Mara the guide told us it close at 6:30, however, online I checked and Masai Mara is open 24hrs. Couple of time we returned the hotel at the time when we exactly could see the actions (like lion was moving, éléphants were coming back, ...)
The last day, the guide told us there is no program and then I showed him that in our agenda it is written "pre-breakfast view". Then he agreed to have breakfast and leave hotel around 7am and have a short view (1.5hr).
This part is very important as watching animals sleeping during day is very close to our experience with Zoo. The point of safari is seeing animals in real action.
5- It would be great to have a binocular in the Jeep.

Thanks for the planning the tour. I recommend you for Safari, but with some modifications in the planning.

Hansjoerg Steiner   –  
Switzerland CH
Visited: May 2019 Reviewed: Jun 23, 2019

Email Hansjoerg Steiner  |  50-65 years of age  |  Experience level: 2-5 safaris

Everything was well organized
4/5

The communication was very good, everything was very well organized. All the lodges we stayed have been very good. We visited six parks in nine days, that was a bit stressfull. Next time we would visite two or three parks in nine days. Our guide was a very good driver but as a guide he was only sufficient. But over all it was a good Safari, we saw lot of Kenya, animals, countryside. nature. We went back home with many good impressions. We would book Natural World Kenya Safaris again.

Reply from Natural World Kenya Safaris
Reply from Natural World Kenya Safaris
Posted on Jun 25, 2019

Jambo Steiner,
Thank you for making Natural World Kenya Safaris your choice of safari company in Kenya.
We are happy that you went back home with many memories after visiting 6 parks for 9 days (8 nights)!

We appreciate your kind words about our great communication & organisation, very good accommodation, as well as your tour guide/driver.

Thank you once again for your feedback.
Hopefully we will see you again to visit 2 or 3 parks in 9 days☺

Asante & Karibu Tena!

Chris   –  
Singapore SG
Visited: April 2019 Reviewed: May 21, 2019

Email Chris  |  50-65 years of age  |  Experience level: first safari

Would use Natural World Kenya Safaris again
4/5

Everything from booking to pick up to the actual safari went very smoothly. Every person I came in contact with was very professional and courteous. I was able to customize my tour to my convenience. The guides were knowledgeable and friendly and assured everyone's safety. Natural World Kenya Safaris will be my first point of contact for a safari on my next trip to Kenya.

Reply from Natural World Kenya Safaris
Reply from Natural World Kenya Safaris
Posted on May 23, 2019

Jambo Chris,
Thank you for choosing us to provide you with a once in a lifetime experience in Africa, Kenya.
Glad to note your appreciation for the smooth booking, the professional & courteous team, the tour customisation to your convenience, as well as your knowledgeable & friendly tour guides/drivers.

From Natural World Kenya Safaris to you, we say in Swahili Kenya, "Asante (Thank you) & Karibu Tena (Welcome Back Again)!"

Gunawan Monica   –  
United Kingdom UK
Visited: May 2019 Reviewed: May 15, 2019

Email Gunawan Monica  |  20-35 years of age  |  Experience level: first safari

Natural World Kenya Safaris is very accommodating, good service!
4/5

Very nice, easy to contact, accommodating on consumer's needs.

Reply from Natural World Kenya Safaris
Reply from Natural World Kenya Safaris
Posted on May 16, 2019

Jambo Gunawan Monica,
Thank you for making Natural World Kenya Safaris your choice of safari company for your Africa, Kenya private tour.

We appreciate your kind words about our accommodating, easy & good service.

Thank you once again for your feedback.
From us, we say in Swahili Kenya to you, "Asante & Karibu Tena!"

Silvia   –  
Spain ES
Visited: April 2019 Reviewed: Apr 28, 2019

Email Silvia  |  20-35 years of age  |  Experience level: first safari

Amazing experience. Kenyan parks have the best wild life and landscape views.
4/5

We were 3 friends and we did a 3 days safari at Tsavo East and Amboseli Park. We loved the landscape in Amboseli with the Kilimanjaro and all the animals in both parks. Our guide was very friendly, fun and very attentive to everything we needed or asked for. Previous communications to arrange all the details, hotels reservations and the guide's explanations were clear and easy. The hotels inside the parks and the safari vibe exceeded our expectations. We only suffered a bit the traffic of the main roads driving to Nairobi but we definitely recommend this safari tour and the services offered by this company.

Reply from Natural World Kenya Safaris
Reply from Natural World Kenya Safaris
Posted on Apr 30, 2019

Jambo Silvia,
Thank you for joining Natural World Kenya Safaris on your 3 days (2 nights) Kenya tour to Tsavo East & Amboseli.
Thank you for your positive feedback on your friendly, fun & attentive tour guide/driver, our clear & easy communication, as well as the luxury accommodation.
We are happy that you & your friends had an amazing safari experience!
Hopefully this shall not be your last visit to Africa, Kenya.

From us to you we say, in Swahili Kenya, "Asante & Karibu Tena!"

Andrew   –  
United States US
Visited: October 2021 Reviewed: Nov 16, 2021

Email Andrew  |  35-50 years of age  |  Experience level: 2-5 safaris

Lots of great animals to see
4/5

It was a good trip, but we did lots of driving. We probably could have skipped the last park in lieu of some extra time to enjoy some of the earlier ones.

Clint & Laura   –  
Canada CA
Visited: September 2019 Reviewed: Oct 13, 2019

Email Clint & Laura  |  65+ years of age  |  Experience level: 2-5 safaris

Great guide, great accommodations ... some long drives.
4/5

I highly recommend this company. We chose the 11 day package that started in Ol Pejeta and ended in the Maasi Mara. The accommodations were always better than we hoped and the guide, and his knowledge, we're exceptional. We chose the "comfort" level, wishing to stay in the various tented camps along the way. (In my opinion, the best way to enjoy a safari). The only downside was a couple of days of long drives, always a bit longer than stated. However, the game we saw more than made up for a couple of long driving days. The guide, accommodations, travel vehicle and game viewing all exceeded our expectations.

Average User Rating
4.7/5
Rating Breakdown
  • 5 star 176
  • 4 star 14
  • 3 star 2
  • 2 star 1
  • 1 star 3
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