Tour guides
Kihindo Tours and Safaris
- Office In:
- Size:
- 10-20 employees (Founded in 2021)
- Tour Types:
- Custom mid-range & luxury tours that can start every day
- Destinations:
- Price Range:
- $180 to $750 per person per day (USD, excl. int'l flights)
for a custom tour
Your request will be sent directly to the operator
If preferred, you can contact the operator directly
Reviews
ES
Email Bea | 20-35 years of age | Experience level: first safari
I felt scammed
We felt scammed. The conditions we paid for weren't what they offered us. Water wasn't free, and the car wasn't the same as in the photos (it was broken all over). The guide spoke only the bare minimum and didn't offer us water during the safari. He even deigned to tell us his name at the end so we could write a review. He arrived over an hour late for one of the excursions, and there wasn't even an apology. You're always hungry at mealtimes; a sandwich and that's it. Their solution? None. They don't answer any of our messages.
Reply from Kihindo Tours and Safaris
Posted on Oct 20, 2025Dear Bea,
We are sorry to hear that your experience did not fully meet your expectations. However, we would like to clarify a few important points:
Water was provided in the car throughout the safari, as it is always included in our packages.
Regarding the vehicle, our itineraries always mention three types of cars used during the trip:
1. Transfer car (7 seats with air-conditioning)
2. Closed safari jeep with pop-up roof
3. Open safari jeep for game drives
You did not specify your preference for a closed jeep before or during the booking. The request for a closed jeep was made only on the last day, when it was unfortunately too late to make the change.
Concerning the food, we did not receive any report from you during the trip. If you had informed our office, we would have contacted the hotel immediately to make sure you received additional food or a better meal arrangement.
We sincerely apologize for any inconvenience and appreciate your feedback, which helps us improve our services for future guests.
Best regards,
Isaya John
ES
Email Juan Carlos | 20-35 years of age | Experience level: first safari
Horrible, be careful, it doesn't deliver the service you pay for.
Be careful, they don't provide the services you pay for. The conditions we paid for were not what they offered us once we were there. The water service, supposedly free, was a lie; they made us pay for it after the experience was over. The vehicle for the safari was completely different from the one you see in the pictures before we paid for the safari (the condition of the vehicle left much to be desired, and the one we booked was closed on the sides and open on top, and at no point did they provide us with what we paid for). You pay for a guide, and in our case, he didn't speak to us at all during the entire trip, nor did he offer us water all day (when, in theory, you're paying for a guide and for water during the trip). The only time he spoke to us more fluently was at the end of the safari to tell us his name and show us a QR code to rate him, in an aggressive way, as if we absolutely had to give him a good rating. On our first day visiting the Maasai village, we waited for over an hour, and when we finally arrived, they didn't even apologize. The food service was very poor; when we arrived for lunch, we were given a sandwich... They always under-served us. And they offered no solution. We want to claim a refund, but they haven't responded to any of our messages. We will not recommend Kihindo Tours to anyone we know.
